Account Manager

• Sep 2023 - Present

Operations Manager

• Jun 2023 - Aug 2023

As operations manager, I provided support for a talented team of five. Inspired by Stephen Covey's "7 Habits of Highly Effective People," I established a weekly "first things first" list. The list outlined each team member's respective deliverables, focusing on setting S.M.A.R.T goals and instilling principles of personal time management.- Condensed a national client's four-month grand opening plan into an 8-week timeline, ensuring achievable goals for four franchise sites (NY, SC, TX, FL) based on changing dates - Simultaneously planned logistics for four VIP launches and four grand openings- Created folders, designed templates and essential materials for a national client's 11 franchise locations and 5 corporate locations- Spearheaded processes to streamline efficiency and create consistency within day-to-day operations Show less

Strategy and Development Coordinator

• May 2023 - Jun 2023

Flight Attendant

• Jun 2018 - May 2023

As a flight attendant, I served as front-line customer service for thousands of people. • Manage and mitigate passenger stresses through strategic communication • Apply crisis communication principles to relay critical information to the flight deck and fellow crewmembers As a flight attendant, I served as front-line customer service for thousands of people. • Manage and mitigate passenger stresses through strategic communication • Apply crisis communication principles to relay critical information to the flight deck and fellow crewmembers

Co-Founder

• Nov 2020 - Dec 2021

As a co-founder, I was responsible for managing the daily operations of the business. This involved monitoring sales data and setting clear and measurable goals for performance. Furthermore, I created the company's brand storytelling by writing copy that conveyed our vision, mission and why to our customers. As a co-founder, I was responsible for managing the daily operations of the business. This involved monitoring sales data and setting clear and measurable goals for performance. Furthermore, I created the company's brand storytelling by writing copy that conveyed our vision, mission and why to our customers.

Director of Paper Products

• Jun 2020 - Jun 2021

As Director of Paper Products, I made all purchasing decisions around stationery and greeting cards. I was the direct point of contact between the business and its many vendors. -Managed inventory of 150+ brands of stationery accounting for over $750,000 in an annualized cost of goods -Increased monthly sales by 25 percent by expanding and organizing greeting card genres -Interpreted sales data and set performance goals -Conducted market research and competitive analysis to drive purchasing strategies -Implemented an inventory management system to monitor sales and track days on hand Show less

Technical Recruiter

• Jan 2018 - May 2018

IT CareerNet specializes in creating custom-matched connections between professionals and companies in temporary, contract-to-hire, direct hire and retained positions. -Head talent acquisition and consulting services to clients and candidates IT CareerNet specializes in creating custom-matched connections between professionals and companies in temporary, contract-to-hire, direct hire and retained positions. -Head talent acquisition and consulting services to clients and candidates

Public Relations Coordinator

• May 2017 - Dec 2017

As the public relations coordinator, I collaborated directly with the Chief Operating Officer on business development initiatives and the execution of marketing and communication campaigns in alignment with business goals.-Developed and provided strategy for communication campaigns and digital marketing-Audited socials, implemented social media campaign-Created an internship program in partnership with the University of Florida’s College of Journalism

Public Relations Intern

• Jan 2017 - Apr 2017

-Developed strategic communication plan for brand-Managed and rebranded Facebook, Twitter and Instagram accounts-Increased site visits and likes by 20 percent in 15 weeks -Cultivated new contacts within business and industry media-Drafted and edited a variety of engaging content including press releases, brochures, social media content and more

Manager

• Mar 2011 - Dec 2017

-Improved sales by 6 percent annually -Responsible for daily maintenance and ordering of a $5,000 inventory -Managed costs, maintained budget, and provided detailed budget analysis -Managed and monitored operational issues, business flow, and employee training, performance -Track customer satisfaction, resolve customer complaints and increase overall customer satisfaction -Established business relationships with local companies for collaboration and facilitate partnerships with key influencers Show less

Contributing Writer

• Jun 2015 - Dec 2015

The Independent Florida Alligator is the largest student-run newspaper in the United States, with a daily circulation of 35,000 and readership of over 52,000. -Conducted interviews of medical professionals, faculty, staff and students for articles -Pitched, developed and authored science-based articles for publication The Independent Florida Alligator is the largest student-run newspaper in the United States, with a daily circulation of 35,000 and readership of over 52,000. -Conducted interviews of medical professionals, faculty, staff and students for articles -Pitched, developed and authored science-based articles for publication