Maurica Gravely
Manager of Affiliate Operations, Strategic Partnerships at eLocal- Claim this Profile
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Topline Score
Bio
Patrick Clore
I had the privilege of working with Maurica for over 2 years as her Director. She is one of the fiercest, most dedicated, and hard-working individuals I've come across in my professional career. She helped steward our organization through an extremely complicated M&A process and without her aboard there's no way we would have been able to integrate three separate companies into one operating model. Her ability to manage complex projects with minimal oversight is something that will provide to any organization regardless of sector or size. Amongst her greatest accomplishments was consolidating our vendor relationships and generating over $500k in savings by doing so. She ensured that we both maintained positive relationships with all providers, as well as generated significant savings which is no easy feat. Whenever we had a new need surface, Maurica was always ready and willing to take on the challenge and never let things slip through the cracks. She is a true joy to have aboard your team and a go-to resource that rises to every challenge!
Vinny Antonio
Maurica is extremely polished and organized. On top of that, she is an absolute pleasure to work with. She managed a lot of moving pieces and did it with composure and a positive attitude at all times. Our team loved working with Maurica and we highly recommend her.
Patrick Clore
I had the privilege of working with Maurica for over 2 years as her Director. She is one of the fiercest, most dedicated, and hard-working individuals I've come across in my professional career. She helped steward our organization through an extremely complicated M&A process and without her aboard there's no way we would have been able to integrate three separate companies into one operating model. Her ability to manage complex projects with minimal oversight is something that will provide to any organization regardless of sector or size. Amongst her greatest accomplishments was consolidating our vendor relationships and generating over $500k in savings by doing so. She ensured that we both maintained positive relationships with all providers, as well as generated significant savings which is no easy feat. Whenever we had a new need surface, Maurica was always ready and willing to take on the challenge and never let things slip through the cracks. She is a true joy to have aboard your team and a go-to resource that rises to every challenge!
Vinny Antonio
Maurica is extremely polished and organized. On top of that, she is an absolute pleasure to work with. She managed a lot of moving pieces and did it with composure and a positive attitude at all times. Our team loved working with Maurica and we highly recommend her.
Patrick Clore
I had the privilege of working with Maurica for over 2 years as her Director. She is one of the fiercest, most dedicated, and hard-working individuals I've come across in my professional career. She helped steward our organization through an extremely complicated M&A process and without her aboard there's no way we would have been able to integrate three separate companies into one operating model. Her ability to manage complex projects with minimal oversight is something that will provide to any organization regardless of sector or size. Amongst her greatest accomplishments was consolidating our vendor relationships and generating over $500k in savings by doing so. She ensured that we both maintained positive relationships with all providers, as well as generated significant savings which is no easy feat. Whenever we had a new need surface, Maurica was always ready and willing to take on the challenge and never let things slip through the cracks. She is a true joy to have aboard your team and a go-to resource that rises to every challenge!
Vinny Antonio
Maurica is extremely polished and organized. On top of that, she is an absolute pleasure to work with. She managed a lot of moving pieces and did it with composure and a positive attitude at all times. Our team loved working with Maurica and we highly recommend her.
Patrick Clore
I had the privilege of working with Maurica for over 2 years as her Director. She is one of the fiercest, most dedicated, and hard-working individuals I've come across in my professional career. She helped steward our organization through an extremely complicated M&A process and without her aboard there's no way we would have been able to integrate three separate companies into one operating model. Her ability to manage complex projects with minimal oversight is something that will provide to any organization regardless of sector or size. Amongst her greatest accomplishments was consolidating our vendor relationships and generating over $500k in savings by doing so. She ensured that we both maintained positive relationships with all providers, as well as generated significant savings which is no easy feat. Whenever we had a new need surface, Maurica was always ready and willing to take on the challenge and never let things slip through the cracks. She is a true joy to have aboard your team and a go-to resource that rises to every challenge!
Vinny Antonio
Maurica is extremely polished and organized. On top of that, she is an absolute pleasure to work with. She managed a lot of moving pieces and did it with composure and a positive attitude at all times. Our team loved working with Maurica and we highly recommend her.
Credentials
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Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERJul, 2020- Nov, 2024
Experience
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eLocal
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United States
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Advertising Services
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100 - 200 Employee
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Manager of Affiliate Operations, Strategic Partnerships
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Apr 2021 - Present
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Customer Success Specialist
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Sep 2020 - Apr 2021
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Community Brands
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United States
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Software Development
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700 & Above Employee
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Operations Manager
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Jun 2018 - May 2020
Functioned as liaison between three staffing vendors and community brands to provide constant delivery of expertly trained staff for cloud-based software to nonprofits, charities, private schools, foundations, and other donor-driven organizations. Audited weekly invoices and conducted comprehensive analysis of monthly agency expense budgets to identify potential opportunities for cost savings.
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Event Coordinator
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Feb 2017 - May 2020
Orchestrated all event logistics from online setup, activation, and fundraising to supplying extensive training and technical support for fundraising software to clients, volunteers, event guests, and customer service representatives. Interfaced with a wide range of clients in the private school, charity, and nonprofit sector, connecting both on-site and remotely to troubleshoot the implementation of fundraising technology.
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Event Staffing Manager
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Nov 2017 - Jun 2018
Assigned event staff, organized schedules, coordinated travel budgets, and oversaw expense reimbursement. Created, maintained, and delivered comprehensive reports for quality assurance, productivity, attendance, and employee wages to upper management while utilizing Salesforce to track employee and event schedules and engaging with vendors.
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Wall & Associates Inc
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Christiansburg, VA
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Business Operations Specialist
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Aug 2013 - Oct 2014
Directed the new client specialist operations department, producing process workflows by leveraging a CRM tool to enhance operations. Interfaced with a high volume of potential clients through incoming calls and emails to setup face-to-face consultations. Supplied training and guidance to new employees while instilling professional development and motivation. Directed the new client specialist operations department, producing process workflows by leveraging a CRM tool to enhance operations. Interfaced with a high volume of potential clients through incoming calls and emails to setup face-to-face consultations. Supplied training and guidance to new employees while instilling professional development and motivation.
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DISH Network
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United States
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Telecommunications
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700 & Above Employee
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Customer Care Specialist
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Aug 2012 - Feb 2013
Coordinated customer expedite requests from supply chain through operations and logistics, troubleshooting technical issues, organizing appointment schedules, and preparing work orders while developing robust relationships with customers. Encoded customer details, bank account information, administered services, and other data. Coordinated customer expedite requests from supply chain through operations and logistics, troubleshooting technical issues, organizing appointment schedules, and preparing work orders while developing robust relationships with customers. Encoded customer details, bank account information, administered services, and other data.
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Starbucks
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United States
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Retail
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700 & Above Employee
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Barista
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Oct 2009 - May 2012
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Education
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Radford University, Radford, Virginia United States
B.S, Social Science -
2005 - 2007
Virginia Intermont College
Pre-Law Studies
Community
