Intern

• Aug 2022 - Present

Social Media Coordinator

• May 2021 - Present

Area Representative

• Aug 2017 - Present

Finding host families for international exchange students. Pre-screening these families and matching them with a student for a successful host year. Throughout the year contact with the host family and the student for continuous support and help in conflict situations. Finding host families for international exchange students. Pre-screening these families and matching them with a student for a successful host year. Throughout the year contact with the host family and the student for continuous support and help in conflict situations.

Social Work Intern

• Jan 2022 - May 2022

Technical Support Specialist

• Apr 2019 - Apr 2021

Customer Service Representative

• Sep 2018 - Feb 2019

Customer point of contact for phone and walk in clientsManaged daily salesManaged invoicing and banking dutiesTracked daily, weekly and monthly sales goalsCold calls to increase sales Customer point of contact for phone and walk in clientsManaged daily salesManaged invoicing and banking dutiesTracked daily, weekly and monthly sales goalsCold calls to increase sales

Project Manager

• Jan 2016 - Jun 2018

-Be the client’s day to day point of contact for all ICUC services.-Mentor, coach, and manage performance of a team of Content Specialists together with Resources and Quality Control-Enforce the community's safety and usage policies across multiple content areas.-Monitor the activities & responses to posts on client's social media spaces to ensure that guidelines & rules are adhered to. -Act as a consumer experience leader - Be familiar with all of your projects from the client perspective.-Implement and train new technologies (i.e. Social Patrol enhancements) that will create efficiencies-Oversee our quality of service via shadowing and other methods.-Assist with setting up new team members with any technical requirements logins, & software.-Pro-actively escalate issues, observations, opportunities, & insights through the relevant channels.-Conduct regular assessments of training & support needs.-Work closely with Account Managers, Resources, Training and Quality Control on all accounts:-Discuss proper training requirements & moderation support with the Account Manager and Resources.-Understand the moderation platform prior to site launch.-Understand the moderation guidelines & escalation procedures.-Understand and update project clouds.-Identify behavioral & technical issues, patterns, & trends in the community.

Content Specialist

• Jan 2014 - Dec 2015

Enforced community's safety and usage policies across multiple content areas. Monitored the activities and responses on client's social media profiles to ensure guidelines and rules are adhered to. Compiled various reports for clients to ensure timely and proper communication. Identified behavioral and technical issues as well as trends and forwarded to proper channels as well as resolving them as they come up. Also scheduled and held training sessions with new team members and ensured that their transition into existing team went smoothly. In charge of daily reporting using in house tracking tools. Provided various translation reports (German/English and English/German) for different projects.

Social Media Client Services Manager

• Oct 2013 - Dec 2013

Project Management• Prime contact for all day to day client activities• Managed large, complex projects from end-to-end, overseeing fulfillment of contractual agreements and service delivery under demanding deadlines• Performed program-level quality assurance, prioritizing which deliverables required review and at what level• Analyzed consumer behavior trends and proactively escalated issues, insights, and opportunities through appropriate client channels• Created interactive, thought-provoking content with authorized brand voice, to encourage community participation• Developed, reviewed and monitored status reports prepared by project personnel and modified schedules or plans as required• Delivered tailored daily, weekly, biweekly, monthly, and quarterly reports providing feedback, activity, competitive, and marketing initiative analysisTeam Management• Managed scheduling, performance and productivity of 20+ virtual, international direct reports• Oversaw team hiring process, scheduling, performance reviews, and expense reports • Developed and maintained comprehensive training curriculum for new community specialists• Provided internal quality assurance leadership

Team Lead - Social Media Moderation Specialist

• Sep 2011 - Sep 2013

Responsible for the accurate moderation of various social media forms (including Twitter, Youtube, Facebook) content and comments following each client's guidelines. Supporting Community Manager in providing clients with timely reports clients as well as prompt communication with clients to ensure quick project turnaround times, problem solution and damage control.

Social Media Moderation Specialist

• Jan 2010 - Aug 2011

Responsible for the accurate moderation of various social media forms (including Twitter, Youtube, Facebook) content and comments following each client's guidelines.

Area Representative

• Apr 2008 - Aug 2017

Finding host families for international exchange students. Pre-screenng these families and matching them with a student for a successful host year. Throughout the year contact with the host family and the student for continuous support and help in conflict situations. Finding host families for international exchange students. Pre-screenng these families and matching them with a student for a successful host year. Throughout the year contact with the host family and the student for continuous support and help in conflict situations.