Marrify Cariño

Business Center Director at WATA
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Contact Information
us****@****om
(386) 825-5501
Location
VN

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Credentials

  • Certificate of Business Transformation
    City of Manchester
    Jan, 2021
    - Nov, 2024
  • Certificate of Commerce and Business
    City of Manchester
    Dec, 2020
    - Nov, 2024
  • Basic Concept Principles
    SINGAPORE COLLEGE OF INSURANCE LTD
  • Health Insurance
    SINGAPORE COLLEGE OF INSURANCE LTD
  • Personal General Insurance
    SINGAPORE COLLEGE OF INSURANCE LTD

Experience

  • WATA
    • Vietnam
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Center Director
      • Dec 2021 - Present

      I. Run the Business Center Department and consult CEO & CSO on the business strategy - Finding and approaching potential customers on different business domains ie. Fintech,Education, Government,Start-up and Private companies etc. through social media channels, networking, telecommunications/IT conferences. Deploying business services in Network, System, Cloud including demand consulting, sales, contract signing. -Organize BC team: define clear roles and responsibilities for each sub-team (sales, client engagement, marketing, business development) -Standardize, create related business documents, process, policies -Monitor, review, and periodically report to the CEO the BC status, achievements and plan as well as propose ideas to improve BC to meet the business objectives -Ensure BC team run smoothly & effectively a sales cycle from end to end: collect requirements -> complete the proposal/quote -Collaborate with company top executives to set business objectives and development goals II. Manage clients expectations -Periodically meet/talk to the client to get & understand their needs, expectation, concern and work with client engagement as well as project team to address them all -Raise/negotiate/direct the clients/partners and follow up with them on related project’s matters raised by project teams and business matters -Define strategies/plans to retain, engage and build up tighter/higher relationship with the clients/partners III. Ensure the sales target met -Define and implement the business plan to meet sales objectives periodically -Lead sales team to explore and expand the markets via different channels e.g. LinkedIn, personal networks, company networks, business forums, B2B platforms - Lead the sales team to turn potential clients/partners to real clients, cross/up-sell to existing clients IV. Monitor and tracking sales activities -Work with the finance with active clients contract, invoice and payment

  • Diamond Star Financial Services
    • Vietnam
    • Financial Services
    • 1 - 100 Employee
    • Telesales Director
      • Feb 2021 - Sep 2021

      Oversee the operation of Telesales team to drive acquisition of new customers & maintenance of existing customer, maximizing sales of products and services in line with objectives, targets and strategy of Diamond Star Financial Services. In charge of proposing & developing business plans & strategies to acquire new customers & maximize telesales/third party team figures as part of overall DMS sales strategy Manage daily activities of Telesales team including supporting staffs to persuade & sell DMS products & services via phone calls; other essential skills Implement complete sales automation Design the campaigns as per approved business rules; to evaluate business rules based on review of product penetration, share of wallet and realization of Customer Lifetime Value (CLV) as per guidelines set by the Board. Ensure revenue generation and spending is in line with targets and improving continuously to deliver the expected margin

  • Bureau Veritas Consumer Products Services
    • Hong Kong
    • Manufacturing
    • 700 & Above Employee
    • Customer Service Manager
      • Sep 2020 - Jan 2021

      Manage back office team to implement process and daily operation effectively. Maintain and develop good relationship with clients, vendors, suppliers to protect base accounts. Timely feedback to customers requested information, service/program queries, complaints, etc. Resolve service delivery issues by clarifying customer’s complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem and expediting the required corrective action. Maintain a record of customers feedback, either complaints or praise, and use ti implement a new strategy to improve service quality. Support the sales network and footprint with the goal to increase the sales revenue by ensuring a smooth on-boarding of new accounts thru good customer service and on-boarding plan. Coordinate with other departments to ensure the customer bookings are not interrupted, reports are released as per TAT and accurate. Set up training plan for team members and execute it accordingly. Adhere to BV CPS quality requirements. Oversee the he customer service and back office operation for Vietnam, Cambodia, Indonesia and Philippines.

  • FE CREDIT
    • Vietnam
    • Financial Services
    • 700 & Above Employee
    • Head of Telesales - Lead Generation (Digital Sales) Credit Card
      • Jan 2019 - Jul 2020

      Planning/budgetingIn charge of proposing & developing business plans & strategies to acquire new customers & maximize Digital sales figures as part of overall VPBFC’s sales strategy Monitor action plan & budget within Digital sales team to ensure their operation is sufficient. Day to day activities Manage daily activities of Digital Sales team including supporting staffs to persuade & sell VPBCF’s products & services; other essential skills in workplaceEnsure all Sales staffs can understand customers needs as well as market trends to sell products & services sufficiently Cooperate with Sales Channels, Business Development Department, Marketing to develop & execute new Digital sales marketing strategies when required. Develop sophisticated perspective on most effective products for different customer segments, times of day, etc.Ensure Digital sales team’s compliance with VPBFC’s policies & regulationsUndertake other tasks assigned by Center DirectorManagement of Reporting Units Periodic sales reports from Assistant, Sup, Team leader and Specialist

    • Head of Telesales-Xsell Loans
      • Dec 2017 - Dec 2018

      Oversees operation for Telesales Xsell Centre.Manages 1000 employees.Implements new initiatives, motivations and campaigns to Xsell centre.Product owner of Auto-dialer implemented in Xsell Centre.• Planning/budgeting• In charge of proposing & developing business plans & strategies to acquire new customers & maximize telesales team figures as part of overall VPB FC’s sales strategy• Supporting Director of Telesales and Third Party Centre in managing daily activities of Telesales sales team including supporting staffs to persuade & sell VPB_FC’s products & services via phone calls; other essential skills…• Update and follow up sales result, feedbacks from others to push TSTL /TSA to keep track and improvement• Lead and assign TSTL/TSA to implement tasks on time• Assist Director of Telesales and Third Party Centre to manage telesales teams such as recruiting, training or supporting difficult situation• Responsible for driving aggressive customer acquisition through Telesales activities to maximize sales figure• Closely monitor Telesales team & seek opportunities to improve team productivity• Ensure Telesales team’s compliance with VPB_FC’s policies & regulations• Ensure effective development and implementation of IT solutions• Undertake other tasks assigned by Director of Telesales and Third Party Centre• Management of the teams, assigned in the Call Centre, Campaign Execution and End-to-End X-sell Operations.• Supporting Director of Telesales and managing daily activities of Telesales sales team.• Reports to the Telesales Director on overall effectiveness of X-sell operations.• In charge of controlling and steering the X-sell Call Centre in order to meet the process and unit KPI’s.• Ensure Telesales team’s compliance with VPB FC’s policies and regulations.• Ensure effective development and implementation of IT solutions.• Undertake other tasks assigned by Director of Telesales and Sales Division Director.

  • WINAM CO ., LTD
    • Vietnam
    • Construction
    • 1 - 100 Employee
    • Sales Marketing & Business Development Manager
      • Mar 2017 - Dec 2017

      • Present new products and services and enhance existing relationships. • Work with technical staff and other internal colleagues to meet customer needs. • Arrange and participate in internal and external client debriefs. • Asend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. • Submit weekly progress reports and ensure data is accurate. • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system. • Forecast sales targets and ensure they are met by the team. • Track and record activity on accounts and help to close deals to meet these targets. • Work with marketing staff to ensure that prerequisites (like pre qualification or getting on a vendor list) are fulfilled within a timely manner. • Ensure all team members represent the company in the best light. • Present business development training and mentoring to business developers and other internal staff. • Research and develop a thorough understanding of the company’s people and capabili3es. • Understand the company’s goal and purpose so that will continual to enhance the company’s performance. Manage a portfolio of new prospective clients.Building relationships internally and externally, to enhance the profile of the business in support of business development.Acting as a role model and coach to others that are less experienced. Delivering outstanding business development presentations and fair outcomes in line with the target client experience and strategy.

  • Income
    • Singapore
    • Insurance
    • 400 - 500 Employee
    • Telesales Manager-Insurance (Call Center)
      • Sep 2008 - Feb 2017

      • Oversees the daily running and management of a call centre, overseeing a sales team, meeting any sales targets and the development and training of telesales staff. • Ensuring collected premiums for all signed up insurance policies. • Coaching, inspiring and motivating a sales team. • Ensuring the team meets the sales targets. • Sales training, development, and performance management. • A good understanding of the market dynamics in the respective sector. • Developing sales strategies to guarantee success and growth. • Developing and maintaining customer relationships • Disciplined use of CRM system, communication and customer management. • Handling customer complaints and enquiries. • Monitoring random calls for quality assurance. • Forecasting and analysing sales data. • Regular reporting of KPI’s to directors • Keeping to targets and managing KPI’s.

  • LKK AUTO-CONSULTANTS PTE LTD
    • Singapore
    • Claims Manager
      • Mar 2007 - Nov 2008

      Handle legal matters in terms of negotiation with the settlement of claims. ● Oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. ● Ensures complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures. ● Accountable mainly for Property Loss and Casualty Loss settlement. ● Perform calling of insured and Third Party claimants. ● Investigate access, analyze and evaluate claims. ● Establish and implement short- and long-range goals, objectives, policies, and operating procedures in Bodily Injury department. ● Supervise the planning and development of the department. ● Managing a team of adjusters and examiners ● Working with management to adjust procedures as needed ● Ensuring legal compliance of the claims process ● Attending educational sessions in the event of new laws or changing business directives in Life and Non-Life Li censure.

  • Regent Seven Seas Cruises
    • Travel Arrangements
    • 700 & Above Employee
    • Information Technology Support Manager
      • May 2005 - Jan 2007

      Handle customer hardware/software inquiries. Perform trainings and computer lessons to guest. Responsible for the day-to-day operation of MTN Internet Café. Respond to customers queries related IT services. Responsible for daily requisitions inputted into MXP Procurement System. Prepare daily bar reports using Fidelio and compute bar staff commissions. Prepare in advance daily function sheets for every cruise. Checks and update all work orders inputted in Espresso, and make daily walk around for follow up. Perform USPH Inspection together with F&B Manager and Assistant F&B Manager. Record daily attendance of bar staff and prepare overtime sheets. Coordinates with Assistant F&B for the inventories the night before embarkation. Perform Bar spot checks the night before end of the cruise, if necessary perform crew bar spot check. Assist in Galley line for meal counts (food and preparation control). Undertake special projects as directed. Maintain and organized filing system.

  • Regent Seven Seas Cruise Line
    • USA, Canada, South America, Alaska, Asia Cruises
    • Manager Customer Service
      • May 2005 - Jan 2007

      • Supervise day-to-day operations in the customer service department. • Create effective customer service procedures, policies, and standards. • Manage the approved budget of the customer service department. • Respond to customer service issues in a timely manner. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. • Implement an effective customer loyalty program. • Responsible for daily requisitions inputted into MXP Procurement System. • Prepare in advance daily function sheets for every cruise. • Checks and update all work orders inputted in Espresso, and make daily walk around for follow up. • Maintain accurate records and document all customer service activities and discussions. • Assess service statistics and prepare detailed reports on your findings. • Identify and assess customers' needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Stay informed on the latest industry techniques and methods.

Education

  • Angeles University Foundation
    Bachelor's degree, Computer Science
    1997 - 2001

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