Head of Capital City Pilots

• Jul 2022 - Present

Head of Product and Customer Experience

• Nov 2021 - Jul 2022

Bringing a product lens to the customer experience- Established repeatable customer-facing processes.- Developed feedback-focused account management paradigm to funnel insights to product teams.- Implemented cross-functional focus teams to address friction points in customer journeys.- Modeled an initiative to formalize a career development plan for employees.

Head of Product

• Jun 2021 - Jul 2022

Promoted to Head of Product after a year of successful Product Management- Implemented metrics and KPI framework for the product team.- Analyzed industry trends to inform strategic direction.- Identified business problems and proposed solutions to reduce risk and extend runway.- Coached and mentored product team members.

Product Manager

• Jul 2020 - Jun 2021

QuoteToMe's first Product Manager, led the charge to mature from gut-feel based product decisions to data-informed product decisions.- 45% increase in user satisfaction after launching a simplified supplier contact workflow.- Drove prioritization paradigm to increase signal-to-noise when discussion features with executive team.- Worked with leadership to present product roadmap, leading to a 2.5M Series Seed Close.

General Manager

• Jun 2011 - Jul 2020