Technical Administration & Salesforce Manager

• Sep 2021 - Present

• Administering Salesforce CRM for all users, including troubleshooting any access issues• Generating Salesforce reports and creating templates, including sales pipeline and tasks• Optimizing business operations through customization of Salesforce functions and page layouts• Processing and preparing purchase orders on QuickBooks as per client requests• Creating delivery dockets, scheduling deliveries and tracking order fulfillment with suppliers• Completing ancillary certificates and commission reports for completed installations• Providing customer service and solving inbound inquiries, building trust with company brand

Technical Administrator

• Aug 2020 - Sep 2021

Volunteer Supervisor & Steward

• Sep 2022 - Sep 2022

Venue Manager

• Feb 2022 - Mar 2022

• Ensured the smooth running of all film screenings and gala events during each shift• Liaised with cinema managers and projectionists - Light House Cinema and Cineworld• Supervised and trained 5 to 15 volunteers in their assigned positions• Managed queues and minimized impact on the venue's own screenings• Solved and handled unexpected venue or screening incidents• Submitted detailed daily reports with audience figures, feedback, and venue notes • Created a positive festival and screening experience for patronsPrevious roles with DIFF:• 2020 - Venue Supervisor• 2018 & 2029 - Festival Volunteer

Inside Sales Associate - International

• Dec 2019 - Feb 2020

• Created cost proposals on Salesforce and ensured accurate products, pricing and shipping• Answered inbound queries from customers, including resolving digital product technical issues• Lead generation through outbound emails, as well as connecting with customers via social media• Analyzed historic sales reports and provided recommendations for sales territory planning• Networked and identified potential leads at international school conferenceBecause of my prior knowledge and experience, I was offered a contract position at HMH to assist the Inside Sales team in all markets (mainly Europe, Africa and Indian Sub-Continent) to close out their 2019 fiscal year and start 2020. I also represented the company at the annual ELMLE Conference in Budapest in January.

Career Break

• Jul 2019 - Nov 2019

Inside Sales Account Executive - Europe

• Jan 2017 - Jun 2019

• Achieved annual sales targets of 400k+ within assigned territories• Developed sales strategies to increase revenue with cycles ranging from 3 months to 1 year• Planned sales calls and liaising with key stakeholders in the education market• Generated leads for new business and increased pipeline by 5-10% weekly• Managed key customer accounts on Salesforce with accurate data• Analyzed historic sales and territory data to develop innovative sales campaigns• Maintained a strong knowledge-base of products and servicesAccomplishments:• Achieved 119% of annual sales quota and increased business 16% year-on-year in 2017• Increased divisional product sales by 44% in 2018• Implemented creative initiatives at conferences, which increased leads by 20%Role also included 10-15% travel in the field, including school visits to meet with existing and new customers. Attended and exhibited at international school conferences, including:• Swiss Group of International Schools Annual Conference- 2017 to 2019• European League for Middle Level Educators Annual Conference - 2017 to 2019• International Association of Teachers of English as a Foreign Language - 2019• Council of British International Schools Conference - 2018• Mediterranean Association of International Schools Conference - 2017• Educational Collaborative for International Schools Leadership Conference - 2017After covering parts of Sub-Saharan Africa as a territory for more than 2 years, I was presented with the opportunity to join the Europe team, where I worked with over 100 international schools, ranging from small/medium to large customer accounts, including business partners. With a customer-first mindset, I developed strong relationships with customers with a consultative approach to sales and identified creative solutions for their unique challenges.

Inside Sales Account Executive - Sub-Saharan Africa

• Apr 2014 - Dec 2016

I began my journey with HMH as a temporary worker to support the Inside Sales team for 4 weeks before being hired on permanently as an Account Executive. Despite not having worked full-time as an Inside Sales rep or for an education publisher before, I was able to quickly acquire the product knowledge I needed, along with an understanding of the market, sales process, and Salesforce.com. Networked and exhibited at international school conferences, including:• Nigerian School Conference - 2016• African International School Association Annual Conference - 2015 & 2016• Association of Christian Schools International Conference - 2015

Inside Sales Support

• Mar 2014 - Mar 2014

Venue Supervisor

• Nov 2019 - Nov 2019

• Ensured that requested tech and equipment were on stage and on time• Managed 4 to 6 volunteers at a time, including briefing on assigned roles• Liaised and collaborated with venue staff and special guests• Promoted the festival events to visitors and built awareness of new authorsDuring the 4-day festival I was responsible for all author events taking place on the Boys’ School stage in Smock Alley Theatre, which involved ensuring that the stage was set up correctly and managing volunteers. I also helped supervise Winter Garden book launches and wine receptions, as well as general guest management throughout the weekend.

Claims Examiner

• Oct 2012 - Sep 2013

• Accurately analyzed claims documents to determine eligibility for benefits • Communicated with insureds, travel agents and medical professionals to verify data • Provided exceptional customer service and handled escalated phone calls professionally• Interpreted policy wording and calculated benefits payableCourses:LOMA 280 - Principles of InsuranceA short time after joining the company, I was promoted to the Claims Examiner role. This position allowed me to continue to develop key skills in data analysis, communication, and customer service. I was responsible for a particular travel insurance product line, where I assessed incoming claims to determine benefits payable to the insured.

Claims Support

• Feb 2012 - Sep 2012

• Registered incoming mail and documents into the claims database with great accuracy• Opened new claims on the database and set appropriate reserves• Identified errors on the system and corrected file inconsistencies• Organized claim files and recorded daily counts for analysisMy job search following graduation led me to Reliable Life Insurance Company, where I worked as part of the Claims Support team. With previous office admin experience, I was able to quickly enter the new environment and gain the processes and product knowledge I needed to provide effective support.

Gallery Assistant

• Oct 2011 - Jul 2013

• Answered guest queries in front-desk reception, including telephone and email• Provided support during special events, such as exhibition receptions and fundraisers • Sold memberships, processed payments, logged and issued receipts• Actively promoted Gallery art programs and completed class registrations• Responsible for building security, including the artworks vault• Co-planned the inaugural Halloween event, including logistics, and volunteer recruitment • Answered guest queries in front-desk reception, including telephone and email• Provided support during special events, such as exhibition receptions and fundraisers • Sold memberships, processed payments, logged and issued receipts• Actively promoted Gallery art programs and completed class registrations• Responsible for building security, including the artworks vault• Co-planned the inaugural Halloween event, including logistics, and volunteer recruitment

Administrative Assistant

• Sep 2010 - Dec 2011

• Processed phone and email requests for meeting room and event bookings• Managed reservations and communication records on the events database • Invoiced and processed payments, including rental charges and late fees• Cultivated positive relations with external clients, as well as internal departments such as catering and telecommunications • Established and maintained a social media presence to promote services• Trained new staff on building policies and procedures

Event Staff

• Aug 2008 - Dec 2011

• Arranged materials for special events, including banquets, conferences, weddings and dances• Provided on-site assistance during events, including technical support for A/V equipment • Coordinated with event planners and solved unexpected problems during events