Experience

Certified Transmissions

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Manager

  • Sep 2019 - Present

  Blue Springs, Missouri



Kryger Glass

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director of Sales and Operations

  • May 2018 - May 2019

  1221 Harrison, St. Kansas City, MO 64106



Midas Tire & Auto

• Canada
• Individual and Family Services
• 1 - 100 Employee

• General Manager

  • Jul 2017 - May 2018

  Greater St. Louis Area



Midas International

• United States
• Automotive
• 700 & Above Employee

• Director of Operations - Owner/President

  • 2006 - 2016

  Northeast Kansas Bought and vitalized the 5 franchise locations previously managed (later launched a 6th from ground up), growing revenue, increasing market share, and creating a “best place to work.” Analyzed market and industry trends, adjusting business operations, as needed, to grow and thrive. Led by example with open and honest communications, focusing on service excellence, holding managers accountable, and engaging both staff and customers to build long-term trust. • Employed an extensive… Show more Bought and vitalized the 5 franchise locations previously managed (later launched a 6th from ground up), growing revenue, increasing market share, and creating a “best place to work.” Analyzed market and industry trends, adjusting business operations, as needed, to grow and thrive. Led by example with open and honest communications, focusing on service excellence, holding managers accountable, and engaging both staff and customers to build long-term trust. • Employed an extensive hiring process, building quality management teams to effectively meet the ever-changing and competitive dynamics of the business; only hired the “nicest people in town.” • Enjoyed an exceptionally high staff retention rate (two managers with over 30 years tenure). • Spearheaded monthly full-day manager meetings to address operational challenges and successes, building a cohesive team of enthusiastic people eager to help one another improve. - Introduced “mini financials” management tool to assist managers in tracking daily numbers with weekly reporting to effect continuous improvement. - Championed weekly management planning to address store highlights, problems, opportunities, and goals with action plans that realized measurable sales / service improvements. • Developed annual budget outline, collaborating with management team to review previous 3 years’ actuals and establish realistic, yet challenging goals and objectives. • Created integrative people-driven marketing strategy, engaging and building relationships with customers throughout each community to build respect, trust, and loyalty. Highlights • Awarded the North American 2007 Dealer of the Year (of 2,700 stores) based on performance metrics with 6 stores / store managers rated best of the best; 2006 Rookie Dealer of the Year. • Always acknowledged as one of top third in North America sales ethics and integrity. • Earned company’s highest customer service index (CSI) scores in all 6 stores consistently. Show less



Midas Total Car Care

• United States
• Individual and Family Services
• 1 - 100 Employee

• Multi-unit Operations General Manager

  • 1984 - 2006

  Northeast Kansas Began with Midas as Technician, progressing rapidly to Assistant Manager and Store Manager; earned position as General Manager, overseeing 5 stores, by consistently exceeding owners’ expectations in sales, EBITDA, margins, and CSI scores.