Webmaster

• Aug 2023 - Present

Web Developer

• Jan 2021 - Jul 2023

Design and development of custom websites using technologies such as HTML, CSS, JavaScript and frameworks such as React. Collaboration with clients to understand their business requirements and objectives, and offer customized web solutions. Creation of intuitive and attractive interfaces, optimized for speed and accessibility. Integration of third party APIs and development of custom functions to improve the functionality of the site. Ongoing maintenance and support of existing websites, ensuring their performance and security. Implementation and customization of WordPress websites, using themes and plugins to achieve specific functionalities. Configuration and integration of Google Analytics and Google Tag Manager to accurately track website performance and generate detailed reports. Show less

Service Coordinator BPO Specialized Division

• Sep 2018 - Oct 2022

Development of projects for various companies and services such as Impala Terminals, Trafigura, Puma Energy, Porsche, Santillana, among others.Survey of requirements for various companies in the area of document management.Identify opportunities for improvement and implement effective changes to improve the operation and profitability of the services.Develop and implement document management systems and database management.Manage human resources and performance tools to guarantee the success of projects and the effective management of work teams. Show less

National Backoffice Operational Supervisor

• Jun 2017 - Sep 2018

Manage and maintain document management databases for several client companies.Lead and supervise back office and front office projects to ensure customer satisfaction and project success.Effectively manage databases, analyze data and implement improvements in document management processes.Direct and manage projects, leading teams to achieve objectives and successful results.

Project Leader

• Jan 2013 - Jun 2017

As the leader of the document management team, I had the responsibility of directing, managing and administering document management databases and files for a variety of client companies. My work included activities such as the creation of documentary units, the administration of correspondence, the archiving of documents and the creation of reports. In addition, as team leader, I ensured compliance with the processes of the integrated management system, the operating manual and the service level agreements established by the client. I was also responsible for the planning and control of standardized procedures of the operation, the technical analysis of the project and the preparation and attention to internal audits and quality inspections. Through my work, I have gained skills in effective database management, project planning and management, team leadership, and meeting customer requirements and expectations. I also developed skills in the preparation of management reports, the training of the work team and the optimization of internal processes. Show less