Senior Customer Success Manager

• Jan 2019 - Present

Jornaya was acquired by Verisk (NASDAQ: VRSK) in December 2020. Jornaya was acquired by Verisk (NASDAQ: VRSK) in December 2020.

Senior Customer Success Manager

• Aug 2021 - Present

Develop and manage valued relationships with customers and drive successful usage of Jornaya solutions. Ensure customers achieve or exceed full business value per their use case and goals. Conduct data analysis with tools such as Tableau and provide ongoing recommendations for optimal utilization of Jornaya products.

Customer Success Manager

• Jan 2019 - Present

Senior Affiliate Manager

• Jul 2018 - Jan 2019

Provide day to day account management to ensure client e-commerce goals and objectives are met. Collaborate with clients to develop and executive initiatives to increase affiliate channel revenue contribution. Recruit new affiliate partners into client programs and optimize existing relationships with top partners. Monitor daily, weekly and monthly reporting to identify areas of opportunity for program growth.

Affiliate Manager

• Jul 2016 - Jun 2018

Senior Client Services Manager

• Nov 2015 - Jul 2016

Process and manage rich media campaigns through entire campaign life cycle. Ensure the on-time and flawless campaign launches while identifying efficiencies for our internal processes. Primarily working on the Chrysler account. Develop client relationships, manage client expectations, and respond promptly to client questions and issues regarding all aspects of a campaign. Process and manage rich media campaigns through entire campaign life cycle. Ensure the on-time and flawless campaign launches while identifying efficiencies for our internal processes. Primarily working on the Chrysler account. Develop client relationships, manage client expectations, and respond promptly to client questions and issues regarding all aspects of a campaign.

Senior Digital Project Manager

• Apr 2015 - Nov 2015

Digital Project Manager

• Jul 2013 - Apr 2015

Associate Digital Project Manager

• Jun 2012 - Jun 2013

Senior Media Buyer/Planner

• Jun 2010 - Jun 2012

Developed comprehensive media plans with understanding of client’s objectives, target market & budget. Planned and negotiated all rates for radio, TV, online/digital, out-of-home, and print in DMA’s across the country for over 40 clients. Developed comprehensive media plans with understanding of client’s objectives, target market & budget. Planned and negotiated all rates for radio, TV, online/digital, out-of-home, and print in DMA’s across the country for over 40 clients.

Marketing Assistant

• Feb 2010 - Jun 2010

Targeted new retail locations to carry Pragma bed frames as well as pursued online vendors to list product. Managed all daily shipments out of warehouse and provided customer service to end users Targeted new retail locations to carry Pragma bed frames as well as pursued online vendors to list product. Managed all daily shipments out of warehouse and provided customer service to end users

Media Buyer/Planner

• Oct 2008 - Nov 2009

Provided media recommendations and assisted in day-to-day account management of several clients including Del Frisco's Steakhouse, Sullivan's Steakhouse, Sweat Fitness, Hilton Philadelphia City Avenue, City Auto Park and Les Richards. Provided media recommendations and assisted in day-to-day account management of several clients including Del Frisco's Steakhouse, Sullivan's Steakhouse, Sweat Fitness, Hilton Philadelphia City Avenue, City Auto Park and Les Richards.