Experience

TCHO Chocolate

• Food and Beverage Services
• 1 - 100 Employee

• Sales and Marketing Manager

  • Nov 2016 - Present

  • Manage TCHO.com; including writing copy, photography, blog content, inventory, and e-commerce• Create and design engaging content for email campaigns and surveys• Manage Shopify, MailChimp/Klaviyo, Eventbrite, Survey Monkey, Google Analytics, and Netsuite• Work with web development and digital marketing agencies to maximize brand awareness, SEO/SEM, and sales; grew gross e-commerce sales by 50% between 2016 and 2018• Collaborate interdepartmentally to manage new product development from innovation to market• Assist in the planning, preparation, and execution of trade shows and events• Manage collaborations with partnering CPG companies, restaurants, breweries, and chefs

• Customer Service Representative

  • Aug 2015 - Jan 2017

  • Contact leads to cultivate new accounts and customer relationships• Process wholesale orders and coordinate with Production and Shipping teams to ensure timely fulfillment• Communicate product/pricing updates, discrepancies, or issues with pending orders to buyers• Monitor inventory and prioritize production schedule and work orders with Operations and Production teams• Assist customers via phone or email with general inquiries or concerns



Claremont Resort & Spa

• Hospitality
• 1 - 100 Employee

• Pastry Cook

  • Feb 2015 - May 2016

  • Plan, produce, and plate pastries/desserts for dinner service • Assist banquets and various outlets with additional pastry production • Plan, produce, and plate pastries/desserts for dinner service • Assist banquets and various outlets with additional pastry production



Fairmont Chicago, Millennium Park

• United States
• Hospitality
• 1 - 100 Employee

• Pastry Cook I

  • Jul 2012 - Dec 2014

  Organizing and planning for upcoming BEO's, strategizing the execution of production, maintaining consistent product and standard operating procedures; creating/imputing new desserts and improving upon the existing, coordinating and communicating with supervisors and staff interdepartmentally; and co-managing the bakeshop. Organizing and planning for upcoming BEO's, strategizing the execution of production, maintaining consistent product and standard operating procedures; creating/imputing new desserts and improving upon the existing, coordinating and communicating with supervisors and staff interdepartmentally; and co-managing the bakeshop.



Bull Valley Golf Club

• United States
• Recreational Facilities
• 1 - 100 Employee

• Line Cook

  • Apr 2011 - Dec 2012

  Preparing and executing the production of food for daily service, as well as, banquet functions. Preparing and executing the production of food for daily service, as well as, banquet functions.



Jimmy John's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Jul 2006 - May 2011

  Taking inventory, making purchasing orders, managing/organizing stock and prep, completing daily and weekly sales reports, hiring and training new employees. Taking inventory, making purchasing orders, managing/organizing stock and prep, completing daily and weekly sales reports, hiring and training new employees.