Experience

CyberArts

• Türkiye
• IT Services and IT Consulting
• 1 - 100 Employee

• IT & Security Services Manager

  • Jul 2020 - Present

  İstanbul, Türkiye • Providing consultancy and coordination of products and services in the fields of cyber security and information technologies, and managing related projects and services. Preparation of reports on these activities. • Providing the installation, maintenance and support of all servers and services within the on-premises cloud structure such as Azure, Office 365 and AWS. • Providing pre-sales services. • Determining in-house software and hardware needs, managing ITSM and MSSP… Show more • Providing consultancy and coordination of products and services in the fields of cyber security and information technologies, and managing related projects and services. Preparation of reports on these activities. • Providing the installation, maintenance and support of all servers and services within the on-premises cloud structure such as Azure, Office 365 and AWS. • Providing pre-sales services. • Determining in-house software and hardware needs, managing ITSM and MSSP teams, and providing full end-user support. Show less



Mavi Baykuş Animation Studio

• Türkiye
• Animation
• 1 - 100 Employee

• IT Manager

  • Nov 2018 - May 2020

  Istanbul, Turkey • Management of data storage products and Physical / Virtual servers, Workstation and Render Farm. • Management of environmental monitoring and warning mechanisms for uninterrupted and efficient operation of the entire system and infrastructure. • Determining in-house software and hardware needs, purchasing and managing projects. • To ensure that the end user support is carried out completely.



Büyükçekmece Belediyesi

• IT System and Operation Team Lead

  • Mar 2018 - Oct 2018

  Istanbul, Turkey • Management, maintenance and performance monitoring of physical and virtual servers, data storage and backup products. • Taking part in the evaluation and implementation of IT projects that will be commissioned within the institution in terms of IT system management architecture. • Carrying out the coordination and management of the end-user support within the institution and at the locations, in order to provide full service remotely and on site.



CGV Mars Cinema Group

• Türkiye
• Entertainment Providers
• 100 - 200 Employee

• IT Client Systems Manager

  • May 2010 - Nov 2017

  Ortaköy / Beşiktaş • Ensuring that the forwarded incident and requests are followed within SLA conditions, examining the detailed analysis of the reports received over the software and taking measures, keeping the end user satisfaction at the highest level. • To determine all software and hardware needs of client devices such as more than 3000 PCs, Notebooks, Cash Registers (IBM, NCR), Printer, Turnstile, Kiosk, Signage equipment. • Following all the projects to be realized on the clients, carrying… Show more • Ensuring that the forwarded incident and requests are followed within SLA conditions, examining the detailed analysis of the reports received over the software and taking measures, keeping the end user satisfaction at the highest level. • To determine all software and hardware needs of client devices such as more than 3000 PCs, Notebooks, Cash Registers (IBM, NCR), Printer, Turnstile, Kiosk, Signage equipment. • Following all the projects to be realized on the clients, carrying out and terminating the works in new product selection, ensuring the realization of the relevant contracts of the products and projects in line with the corporate interests, following the contract periods and renewal phases. • Managing First Level Support teams, ensuring their continuity, communicating with other units, creating weekly work plans. Implementation, follow-up and reporting to senior management of ITIL processes such as Incident, Request, Problem and Change Management. • Preparing, updating and publishing department policies, procedures and checklists. Checking the end users and department's compliance with these procedures. • Preparation of department budget and follow-up throughout the year, realization of resource planning. • Tracking IT Fixture and debit tracking of portable devices and stock management. • Maintaining the necessary activities to lead the personal development of the team and to ensure the team's internal motivation. Show less



Bilgisayar Hastanesi

• Türkiye
• Information Technology & Services
• 1 - 100 Employee

• Technical Services Manager

  • May 2005 - May 2010

  Gümüşsuyu / Taksim • On-site support and consultancy for customers with maintenance contracts (Boyner, Çırağan, Flogaz, Ted Spor, Qatar Airways etc.) • Hardware / software maintenance and repair services for Percall and HP Compaq warranted products Server and system installations (Win 2003, 2008 R2, Active Directory, DHCP, DNS, Exchange Server, File Server, Printer Server, Symantec Antivirus Server) Outsource service (Bristol Myers Squibb) • Installation and maintenance of client systems (Win XP… Show more • On-site support and consultancy for customers with maintenance contracts (Boyner, Çırağan, Flogaz, Ted Spor, Qatar Airways etc.) • Hardware / software maintenance and repair services for Percall and HP Compaq warranted products Server and system installations (Win 2003, 2008 R2, Active Directory, DHCP, DNS, Exchange Server, File Server, Printer Server, Symantec Antivirus Server) Outsource service (Bristol Myers Squibb) • Installation and maintenance of client systems (Win XP, Vista, 7, Media Center etc.) Technical Service management • Management of calls from customers with maintenance contracts • Management of all technical units • Preparation of purchasing and price offers • Carrying out purchase and sales of second-hand devices • Rental devices management • Arrangement and follow-up of daily activities • Preparation and presentation of daily, weekly and monthly technical service reports • Taking company backups on a daily basis via SQL • System support, technical assistance, network configurations and installations (OSX and Win / Bootcamp) of Intel-based Apple products. Show less



Kartech Bilgisayar

• System Support Specialist

  • Jan 2002 - May 2005

  Perpa Ticaret Merkezi • On-site support and consultancy for customers with maintenance contracts (Karbosan) Server and system setups (Win NT, 2000, 2003, Active Directory, File Server, Printer Server) Installation and cabling of wired and wireless local networks (Workgroup, LAN, Modem, Switch, Access Point) Installation and support of Microsoft Windows operating systems (XP, 98, 95 etc.) • Fault detection and elimination of defective products coming to the technical service. (Server and Client hardware… Show more • On-site support and consultancy for customers with maintenance contracts (Karbosan) Server and system setups (Win NT, 2000, 2003, Active Directory, File Server, Printer Server) Installation and cabling of wired and wireless local networks (Workgroup, LAN, Modem, Switch, Access Point) Installation and support of Microsoft Windows operating systems (XP, 98, 95 etc.) • Fault detection and elimination of defective products coming to the technical service. (Server and Client hardware maintenance and repair) • Installation of peripheral units (printer, monitor etc.) Show less