Experience

JLR North America

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Global Warranty Auditor

  • Jun 2022 - Present



Fixed Performance Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Production Manager

  • Feb 2021 - Apr 2022

• Analyst

  • Jun 2020 - Feb 2021

  - Perform repair order reviews to assist dealers with increasing their warranty labor rate and parts markup- Assisted dealers with increasing their warranty parts markup from 20% to 50%- Assisted dealers with increasing their warranty labor rates at least $5 an hour- Analyze dealer repair orders to determine issues impacting lower reimbursement rates



MSX International

• United States
• Business Consulting and Services
• 700 & Above Employee

• Field Warranty Consultant

  • Feb 2020 - Apr 2020

  Tasked with assisting General Motors dealers to resolve high warranty expense and compliance issues as well as perform warranty training Covering a territory with 250+ dealers in the Northeast Region from New York to Virginia Furloughed due to COVID-19 Tasked with assisting General Motors dealers to resolve high warranty expense and compliance issues as well as perform warranty training Covering a territory with 250+ dealers in the Northeast Region from New York to Virginia Furloughed due to COVID-19



N/A

• Educational Sabbatical

  • Oct 2018 - Feb 2020

  Advancing my educational background - Earned bachelor's degree and completed most of the MBA curriculum. Advancing my educational background - Earned bachelor's degree and completed most of the MBA curriculum.



MSX International

• United States
• Business Consulting and Services
• 700 & Above Employee

• Warranty Auditor

  • Feb 2018 - Sep 2018

  Performing warranty audits for the Jaguar Land Rover North America project. Performing warranty audits for the Jaguar Land Rover North America project.



JLR North America

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Warranty Auditor

  • Jan 2013 - Nov 2017

  Responsible for performing warranty reviews and audits throughout the Jaguar Land Rover North America dealer network (United States, Canada, Puerto Rico and Guam). - Prepare audit, preselect claims, contact retailer - Perform warranty reviews and audits - Handle appeals process - Schedule audits for audit team - Develop list of potential audit candidates - EOM reporting - Enhance claim targeting parameters - Maintain and be primary liaison for audit software - Develop and maintain data on past audits - Maintain and enhance audit software reference datasets Show less



Dealer Insight

• Professional Training and Coaching

• President / Consultant

  • Mar 1997 - Dec 2012

  Consultant to automobile dealerships. Perform mock warranty audits Assist with schedule clean ups Train warranty administrators Train service staff on warranty operations Perform warranty parts markup submissions Consultant to automobile dealerships. Perform mock warranty audits Assist with schedule clean ups Train warranty administrators Train service staff on warranty operations Perform warranty parts markup submissions



Jim Smith Chevrolet

• Warranty Administrator

  • Feb 1994 - Dec 1996

  Maintained quick turnover of claims from repair completion to claim payment while keeping warranty expense in check and with no audits. Labor coded, invoiced and submitted claims. Reconciled any returned claims and resubmitted them. Kept warranty receivables under control and had a very limited number of claims that went over 15 days. Maintained quick turnover of claims from repair completion to claim payment while keeping warranty expense in check and with no audits. Labor coded, invoiced and submitted claims. Reconciled any returned claims and resubmitted them. Kept warranty receivables under control and had a very limited number of claims that went over 15 days.



Geis Automall

• Warranty Administrator

  • Feb 1987 - Jan 1993