Experience

Ez Money Loans

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2015 - Present

  • Manage assigned portfolio of accounts to achieve company collection objectives • Use of a blended predictive dialer to handle large volume of inbound and outbound phone calls • Adhere to Fair Debt and Collection Practices Act, UDAAP, PCI payment processing standards and collection industry best practices • Conducts calls to customers whose payment arrangements have not been met to renegotiate arrangements • Manage assigned portfolio of accounts to achieve company collection objectives • Use of a blended predictive dialer to handle large volume of inbound and outbound phone calls • Adhere to Fair Debt and Collection Practices Act, UDAAP, PCI payment processing standards and collection industry best practices • Conducts calls to customers whose payment arrangements have not been met to renegotiate arrangements



Second Round, LP

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2014 - Mar 2015

  • Worked in a third- party call center • Managed accounts for clients with past due debts such as: credit cards, payday loans & auto loans • Used an auto-dialer to make and receive outbound & inbound calls • Established payment arrangements on past due accounts • Resolve customer concerns in relation to the debt • Worked in a third- party call center • Managed accounts for clients with past due debts such as: credit cards, payday loans & auto loans • Used an auto-dialer to make and receive outbound & inbound calls • Established payment arrangements on past due accounts • Resolve customer concerns in relation to the debt



Financial Corporation of America

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2014 - Aug 2014

  • Collected on medical bills • Became HIPPA qualified • Processed payments via phone • Gathering insurance information from Medicaid, Medicare, Tri Care, Chip and other insurance entities • Data entry • Resolved customer disputes relating to insurance • Collected on medical bills • Became HIPPA qualified • Processed payments via phone • Gathering insurance information from Medicaid, Medicare, Tri Care, Chip and other insurance entities • Data entry • Resolved customer disputes relating to insurance



Noble Finance

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2013 - Mar 2014

  • Performed collections on installment loans • Provided face to face customer service • Approved & denied loans by checking credit scores • Reviewed customer loan applications for errors, verified employment • Performed door knocks • Deposited company funds • Kept the store stocked with general office duties • Authorized check writer • Opened & closed stores • Ran financial reports • Paid company bills • Performed collections on installment loans • Provided face to face customer service • Approved & denied loans by checking credit scores • Reviewed customer loan applications for errors, verified employment • Performed door knocks • Deposited company funds • Kept the store stocked with general office duties • Authorized check writer • Opened & closed stores • Ran financial reports • Paid company bills



Family OutReach Ministry

• United States

• Secretary

  • Jan 2006 - Oct 2012

  • Booking appointments for prayer sessions • Accounting • Created advertisement (flyers, CDs, Tapes, etc…) • Booking appointments for prayer sessions • Accounting • Created advertisement (flyers, CDs, Tapes, etc…)