Branch Manager

• Jul 2020 - Present

Operations Manager

• Jan 2017 - Jun 2020

Responsibilities include:*Maintaining and developing client relationships and client satisfaction to ensure account retention*Monitoring and Fulfilling contractual obligations to the client*Planning projects, including defining objectives, methods, timetables and budget to support clientand Sodexo strategy*Accountable for the execution of service quality by maintaining highest level of delivery*Promoting and supporting workplace diversity initiativesJob Duties include:*Supervising day-to-day work activities by delegating authority, assigning and prioritizingactivities and monitoring operating standards*Managing by providing positive and constructive feedback to employees in order to reward,coach, correct and motivate*Ensuring compliance with all federal, state and local regulations, as well as Sodexo/clientpolicies and procedures (e.g. quality assurance, safety, operations, personnel)*Establishing a safe work environment for employees by ensuring equipment safety andcompliance with Sodexo safety and loss prevention programs and by providing safety-relatedtraining and equipment inventory and maintenance*Managing the budget by controlling costs (e.g. labor, inventory, equipment, materials),complying with budget requirements and making adjustments when necessary

Training Manager

• Jun 2015 - Jan 2017

• Lead all hourly hiring efforts to maintain staff of 450+ frontline employees• Implemented process for onboarding from recruitment to orientation; process reduced from 13 weeks to 3 weeks in 4 month span• Created award winning course curriculum for all new hires in areas of infection control, safety, customer service, and client protocol• Trained all new employees in Sodexo Shine, CARES, and FOSS• Fostered development of current employees by identifying trends and coaching for positive improvement• Provided feedback to hiring managers to continue educational needs of new hires and incumbent employees• Created course curriculum for all leadership positions to further develop skills in leadership, customer service and accountability• Participated in Safety Committee that oversees 2,000 beds between 3 healthcare facilities

Environmental Services Manager

• Mar 2012 - Jun 2015

• Inventory control for 11 facilities; reduced monthly supply spending by over 30%• Managing 50+ employees• Lead all hourly hiring efforts, leading to an increase in retention by 40%• Maintained safety audit program; passed 4 of 4 internal safety audits to date• Managed safety compliance for 5 accounts in Sodexo District; passed 4 of 4 internal safety audits for 2015• Conducted accident review boards for District units and advised remediation practices to accounts to prevent similar accidents

Author Coordinator

• Jan 2010 - Apr 2011

• Maintained contact with more than 600 clients • Navigated multiple phone lines internally and externally • Hosted face to face meetings with clients to discuss business model and client expectations • Described contents and implication of client contracts • Participated in analysis of product competition • Maintained contact with more than 600 clients • Navigated multiple phone lines internally and externally • Hosted face to face meetings with clients to discuss business model and client expectations • Described contents and implication of client contracts • Participated in analysis of product competition