Experience

Regional One Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Security Engineer

  • Sep 2022 - Present

  Memphis

• IT Security Analyst

  • Oct 2019 - Sep 2022

  Memphis



All Covered

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Systems Engineer

  • May 2018 - Sep 2019

  Greater Memphis Area



ProTech Services Group, Inc.

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Network Operations Center Engineer

  • Mar 2017 - May 2018

  Memphis, Tennessee



SergeMD

• Network and Systems Administrator

  • Oct 2015 - Mar 2017



Gant Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Service Engineer

  • Dec 2014 - Oct 2015



SergeMD, Inc.

• Systems Administrator

  • Feb 2014 - Dec 2014

  Support network and server infrastructure for multiple Health Care Organizations Assist in transition of support for all new locations acquired by Methodist Primary Care Group Manage hardware, software, and network deployment during clinic on-boarding process Migrate clinics from various existing solutions to eClinicalworks Electronic Medical Records and assist in user training and client version upgrades Provide remote and on-site support for high level issues and… Show more Support network and server infrastructure for multiple Health Care Organizations Assist in transition of support for all new locations acquired by Methodist Primary Care Group Manage hardware, software, and network deployment during clinic on-boarding process Migrate clinics from various existing solutions to eClinicalworks Electronic Medical Records and assist in user training and client version upgrades Provide remote and on-site support for high level issues and projects Support clinic use of eClinicalworks, NextGen EHR/EMR, Vitera Intergy, and Medical Manager Perform after-hour and emergency software patch management for production servers Configured and manage DHCP for multiple sites Administer multiple Active Directory trees while adhering to detailed OU structures Deploy and maintain compliance for servers and workstations using McAfee VirusScan Enterprise, Kaspersky Enpoint Security, and Symantec Enpoint Protection Perform audits of wireless networks to identify and resolve issues with speed, coverage, and security

• Senior Systems Analyst

  • Feb 2012 - Feb 2014

  Upper level support for users through Level Platforms and Bomgar Remote Support On-site support for issues escalated from the Help Desk to ensure that issues are resolved within the terms of client specific service-level agreements Assessed workflow and performance to proactively resolve potential issues with user training or workstation maintenance Migrated workstations from end of life Windows XP to Windows 7 while maintaining HIPAA compliance Implemented and maintained asset… Show more Upper level support for users through Level Platforms and Bomgar Remote Support On-site support for issues escalated from the Help Desk to ensure that issues are resolved within the terms of client specific service-level agreements Assessed workflow and performance to proactively resolve potential issues with user training or workstation maintenance Migrated workstations from end of life Windows XP to Windows 7 while maintaining HIPAA compliance Implemented and maintained asset tracking system Performed quarterly audits to ensure inventory accuracy and prevent loss Engineered base images for workstation provisioning Configured and installed inbound fax servers for clinics to use with eClinicalWorks

• Support Manager

  • Aug 2011 - Feb 2012

  Managed day-to-day operation of technical support including staffing and training of the Help Desk, ticket documentation, client follow-up, and issue resolution. Ensured issue resolution within the scope of client specific service-level agreements Generated monthly phone system and ticketing reports to pinpoint potential areas of improvement Set on-call schedule for technicians and acted as next level support for on-call technician Evaluated new software for internal and external… Show more Managed day-to-day operation of technical support including staffing and training of the Help Desk, ticket documentation, client follow-up, and issue resolution. Ensured issue resolution within the scope of client specific service-level agreements Generated monthly phone system and ticketing reports to pinpoint potential areas of improvement Set on-call schedule for technicians and acted as next level support for on-call technician Evaluated new software for internal and external use Managed software repository and internal documentation



American Floor

• Desktop Support

  • Feb 2011 - Aug 2011

  Oversaw the daily operation and performance of all workstations Provided support desk level support to company personnel as well as costumers Assisted in training users on new and current software Engineered and deployed LAN to allow access to shared resources internally as well as access to outside web hosted resources



Next Gen Computers

• Desktop Support

  • Aug 2002 - Feb 2011

  Resolved hardware and software issues for customers either in store or on site Built custom workstations for customers to meet their needs Identified and replaced failed components for customers Placed and maintained orders for small in store inventory of hardware and software based on selling trends and inventory on hand