Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• Client Strategy Associate, Mid-Market

  • Aug 2021 - Present



AWeber

• United States
• Software Development
• 1 - 100 Employee

• Customer Solutions Specialist Tier IV

  • Sep 2020 - Aug 2021

• Customer Solutions Specialist Tier III

  • Aug 2019 - Sep 2020

• Customer Solutions Specialist

  • Jun 2017 - Aug 2019

  -Fields customer inquiries and issues related to SaaS platform through phone, email and chat support -Topics include general technical support, email marketing strategies, billing, and retention-Uses Bria for phone support, LiveChat for chat support, and Zendesk for email support-Records customers feedback and reports issues that are escalated to appropriate departments via JIRA-Monitor system for reports of spam and other terms of service violations as part of the Best Practices POD



Company Voice (The Carney Group)

• Blue Bell

• Policy Specialist

  • Mar 2015 - Jun 2017

  Answered phone inquiries regarding Coventry Direct's life settlement process and guided individuals through initial qualification questions. Answered phone inquiries regarding Coventry Direct's life settlement process and guided individuals through initial qualification questions.



Pennsylvania Office of Attorney General

• United States
• Law Enforcement
• 400 - 500 Employee

• Mediator Intern

  • Aug 2014 - Dec 2014

  Assisted agent supervisor with customer-business mediation process through phone, fax, and email/mail correspondence. Assisted agent supervisor with customer-business mediation process through phone, fax, and email/mail correspondence.



Penn State Food Services

• University Park, Pennsylvania

• Student Employee

  • May 2014 - Dec 2014



The Daily Collegian

• United States
• Media Production
• 1 - 100 Employee

• Reporter

  • Feb 2013 - Dec 2014

  Brainstormed, pitched, wrote, and edited wide variety of articles under tight deadlines to inform students of campus events and other relevant information. Brainstormed, pitched, wrote, and edited wide variety of articles under tight deadlines to inform students of campus events and other relevant information.



Penn State University

• United States
• Higher Education
• 700 & Above Employee

• Donation Development Captain

  • Feb 2014 - Oct 2014

  Developed and maintained a donation tracker to keep track of funds received. Individually obtained in-kind donations while collaborating with other committee members through weekly meetings and reports. Developed and maintained a donation tracker to keep track of funds received. Individually obtained in-kind donations while collaborating with other committee members through weekly meetings and reports.



WPSU

• United States
• Media Production
• 1 - 100 Employee

• Public Affairs Intern

  • Sep 2013 - Dec 2013

  Researched background information for media personality, Patty Satalia, assisted on several video shoots, and formulated independent radio piece using Pro Tools software. Researched background information for media personality, Patty Satalia, assisted on several video shoots, and formulated independent radio piece using Pro Tools software.



The Nittany Valley Society

• State College, Pennsylvania Area

• Intern

  • Aug 2013 - Dec 2013

  Created a Microsoft Excel-based archival database for the CBICC (Chamber of Business and Industry at Centre County) and used above information to write 18-page research paper. Created a Microsoft Excel-based archival database for the CBICC (Chamber of Business and Industry at Centre County) and used above information to write 18-page research paper.



Pennsbury Manor

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Intern

  • May 2013 - Aug 2013

  Conducted tours, researched archival information, collaborated with fellow interns, and interviewed community members/former staff to formulate exhibit proposal and marketing plan for site's 75th Anniversary celebration. Conducted tours, researched archival information, collaborated with fellow interns, and interviewed community members/former staff to formulate exhibit proposal and marketing plan for site's 75th Anniversary celebration.



GIANT Food Stores, LLC

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2012 - Aug 2013