Michaela Priczellová

Client Specialist at Artesa, spořitelní družstvo
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ

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Credentials

  • Engage the Likability Effect in the Job Search
    LinkedIn
    Dec, 2022
    - Oct, 2024

Experience

  • Artesa, Credit Union
    • Czechia
    • Financial Services
    • 1 - 100 Employee
    • Client Specialist
      • Jun 2019 - Present

      • ensuring input of datas into the system/databases • resolving operating shortages at a branch office • processing of term deposits and savings accounts • processing contracts, applications, and requests • constant contact and support with other departments • creation of personal client's accounts • carrying out personal meetings with clients • meeting the weekly / monthly personal and team targets • communicating with customers through various channels • keeping records of customer interactions, transactions, comments, and complaints • providing feedback on the efficiency of the customer service process • providing trainings for new employees Show less

  • Le Hotels Group
    • Czechia
    • Hospitality
    • 1 - 100 Employee
    • Junior Sales & Event Manager
      • Oct 2018 - May 2019

      • analysis of customer’s demands and needs, identification and tracking of the current and new market trends• create formal offers and present them to potential customers• report on the status of sales processes regarding both existing and potential customers• acknowledging and resolving customer complaints• negotiations and meeting with clients

    • Receptionist
      • Feb 2018 - Sep 2018

      • daily tasks• processing orders and requests• email and phone communication• acknowledging and resolving customer complaints

  • TSE s.r.o.
    • Prague, The Capital, Czech Republic
    • Sales Manager
      • Jan 2016 - Jan 2018

      • dealing with suppliers • communication with customers via telephone, email, online • ensuring transport, preparation of customs documents • weekly reporting • dealing with suppliers • communication with customers via telephone, email, online • ensuring transport, preparation of customs documents • weekly reporting

  • NH Hotel Group
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Receptionist
      • May 2013 - Dec 2015

      • daily tasks at front desk, check - in, check - out of guests and groups • invoicing, administration • daily reporting • handling with complaints • email and phone communication • daily tasks at front desk, check - in, check - out of guests and groups • invoicing, administration • daily reporting • handling with complaints • email and phone communication

Education

  • Spš Dopravná, Zvolen
    prevádzka a ekonomika železníc
    2005 - 2009

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