Experience

CareCru

• United States
• Software Development
• 1 - 100 Employee

• Manager of Technical Services

  • Feb 2022 - Present



Lightning IT Services

• Calgary, Alberta, Canada

• Team Lead and Senior Client Service Specialist

  • Jul 2021 - Feb 2022

  • White glove deskside and remote support of medical offices. • Network and server administration and support, focusing on Meraki and Dell. • Management of client sites and technology with focus on optimization and lifecycle management. • Project planning and execution. • Dental, Radiology and medical clinic software platform and peripheral support. • Microsoft cloud technology migrations, implementation and support; M365, Azure. • Helpdesk team oversight and mentoring. • Helpdesk operations management. Show less



CAUSMX Technologies Corp.

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Senior Help Desk Technician, Tier 3

  • Jan 2020 - Jun 2021

  • White glove deskside and remote support. • Network and server administration and support. • Management of client sites and technology. • Project planning and execution. • Helpdesk oversight and mentoring. • Microsoft cloud technology migrations, implementation and support; MS365, Azure. • Citrix server administration and virtual desktop support. • MDM planning, deployment and support. • White glove deskside and remote support. • Network and server administration and support. • Management of client sites and technology. • Project planning and execution. • Helpdesk oversight and mentoring. • Microsoft cloud technology migrations, implementation and support; MS365, Azure. • Citrix server administration and virtual desktop support. • MDM planning, deployment and support.



ITS Global (Integrated Traceability Solutions)

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Officer

  • Nov 2018 - Jan 2020

  • Feedlot and cattle management software deployment and support. • Feedlot client IT infrastructure and support management. • RFID tag scanning systems design, deployment and support management. • Project planning, management and execution. • Computer hardware and software installation, maintenance, support and servicing. • Server backups, installation, maintenance, support and servicing. • Network installation, maintenance, support and servicing. • Anti-virus, email, database maintenance, support and servicing. Show less



Ci2 Group Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Administrator

  • Apr 2012 - Nov 2018

  • Client IT infrastructure and support management. • Risk Integrity Program coordination. • Support Team management and mentorship. • Project planning, management and execution. • Computer hardware and software installation, maintenance, support and servicing for corporate clients with both large and intimate user bases. • Server backups, installation, maintenance, support and servicing. • Network installation, maintenance, support and servicing. • Anti-virus, email, database maintenance, support and servicing. Show less



Rockwell Diamonds Inc

• Data Administrator

  • Feb 2008 - Apr 2012

  • Data capturing, manipulation, interpretation and extraction required by the company to further mining and exploration practices. • Server backups, installation, maintenance, support and servicing. (Database, Application, File, Mail, Anti-virus, Domain controller) • Support Team management and mentorship. • Project planning, management and execution. • Computer hardware and software installation, maintenance, support and servicing. • Company cartography for corporate reporting and applications. • Anti-virus, email, database, VPN administration. Show less



Free State Transformers Pty Ltd

• Production Time Controller

  • May 2007 - Aug 2007

  • Development of time studies to increase productivity and production control. • Computer hardware and software installation, maintenance, support and servicing. • Development of time studies to increase productivity and production control. • Computer hardware and software installation, maintenance, support and servicing.



ALTECH NETSTAR

• Vigil Software Engineer and IT Systems Administrator

  • Mar 2007 - Apr 2007

  • Vigile vehicle tracking software installation, maintenance and support for clients. • Computer hardware and software installation, maintenance, support and servicing. • Server backups, installation, maintenance, support and servicing. • Vigile vehicle tracking software installation, maintenance and support for clients. • Computer hardware and software installation, maintenance, support and servicing. • Server backups, installation, maintenance, support and servicing.



CEB Maintenance Africa

• Customer Engineer

  • Oct 2004 - Oct 2006

  • Computer hardware and software installation, maintenance, support and servicing. • Server backups, installation, maintenance, support and servicing. • Printer installation, maintenance, support and servicing (Dot Matrix, Laser, Thermal, Inkjet) • Computer hardware and software installation, maintenance, support and servicing. • Server backups, installation, maintenance, support and servicing. • Printer installation, maintenance, support and servicing (Dot Matrix, Laser, Thermal, Inkjet)