Massella Dukuly
Head of Workplace Strategy + Innovation at Charter- Claim this Profile
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Bio
Alexandra Amarotico
If you have the opportunity to work with Massella in any capacity, my heartfelt recommendation to you is: do it! I had the honor of reporting to Massella at Warby Parker, where I experienced her unparalleled leadership skills first hand. Since then, I've watched her hone her expertise as a teacher and mentor and expand into helping others become leaders in their own right. Massella is an example of what true leadership is, and I look forward to seeing how many more lives she will impact as positively as she did mine.
Danit Abaud
I had the great honor to work with Massella for several years at Squarespace. We were both fairly new team leads but motivated. Massella always kept the group grounded, pushed for what was fair for our teams and was motivated to keep growing within her role. Massella was a great team lead because she showed her team kindness and firmness at the same time. She championed to see her direct reports succeed in their roles and took on project to help grow our department. Outside of work Massella has continued to be an amazing person to talk to when it comes to my own personal career. Massella has an amazing way of listening to you, making you realize your own self worth and validates the value you bring to your organization. Working with Massella is wonderful because has a strong head on her shoulders and a huge heart.
Alexandra Amarotico
If you have the opportunity to work with Massella in any capacity, my heartfelt recommendation to you is: do it! I had the honor of reporting to Massella at Warby Parker, where I experienced her unparalleled leadership skills first hand. Since then, I've watched her hone her expertise as a teacher and mentor and expand into helping others become leaders in their own right. Massella is an example of what true leadership is, and I look forward to seeing how many more lives she will impact as positively as she did mine.
Danit Abaud
I had the great honor to work with Massella for several years at Squarespace. We were both fairly new team leads but motivated. Massella always kept the group grounded, pushed for what was fair for our teams and was motivated to keep growing within her role. Massella was a great team lead because she showed her team kindness and firmness at the same time. She championed to see her direct reports succeed in their roles and took on project to help grow our department. Outside of work Massella has continued to be an amazing person to talk to when it comes to my own personal career. Massella has an amazing way of listening to you, making you realize your own self worth and validates the value you bring to your organization. Working with Massella is wonderful because has a strong head on her shoulders and a huge heart.
Alexandra Amarotico
If you have the opportunity to work with Massella in any capacity, my heartfelt recommendation to you is: do it! I had the honor of reporting to Massella at Warby Parker, where I experienced her unparalleled leadership skills first hand. Since then, I've watched her hone her expertise as a teacher and mentor and expand into helping others become leaders in their own right. Massella is an example of what true leadership is, and I look forward to seeing how many more lives she will impact as positively as she did mine.
Danit Abaud
I had the great honor to work with Massella for several years at Squarespace. We were both fairly new team leads but motivated. Massella always kept the group grounded, pushed for what was fair for our teams and was motivated to keep growing within her role. Massella was a great team lead because she showed her team kindness and firmness at the same time. She championed to see her direct reports succeed in their roles and took on project to help grow our department. Outside of work Massella has continued to be an amazing person to talk to when it comes to my own personal career. Massella has an amazing way of listening to you, making you realize your own self worth and validates the value you bring to your organization. Working with Massella is wonderful because has a strong head on her shoulders and a huge heart.
Alexandra Amarotico
If you have the opportunity to work with Massella in any capacity, my heartfelt recommendation to you is: do it! I had the honor of reporting to Massella at Warby Parker, where I experienced her unparalleled leadership skills first hand. Since then, I've watched her hone her expertise as a teacher and mentor and expand into helping others become leaders in their own right. Massella is an example of what true leadership is, and I look forward to seeing how many more lives she will impact as positively as she did mine.
Danit Abaud
I had the great honor to work with Massella for several years at Squarespace. We were both fairly new team leads but motivated. Massella always kept the group grounded, pushed for what was fair for our teams and was motivated to keep growing within her role. Massella was a great team lead because she showed her team kindness and firmness at the same time. She championed to see her direct reports succeed in their roles and took on project to help grow our department. Outside of work Massella has continued to be an amazing person to talk to when it comes to my own personal career. Massella has an amazing way of listening to you, making you realize your own self worth and validates the value you bring to your organization. Working with Massella is wonderful because has a strong head on her shoulders and a huge heart.
Experience
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Charter
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United States
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Technology, Information and Media
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1 - 100 Employee
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Head of Workplace Strategy + Innovation
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Jan 2023 - Present
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Morning Brew
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United States
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Online Audio and Video Media
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200 - 300 Employee
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Contributor, HR Brew
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Mar 2023 - Present
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Level
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United States
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Founding Member | Facilitator
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Oct 2020 - Present
Level is a multiracial network of women who take real action for racial equity. Through angel investing and authentic conversations about the racial wealth gap, Level unites powerful women from various industries and backgrounds through the common goal of uplifting businesses led by Black women. Level is a multiracial network of women who take real action for racial equity. Through angel investing and authentic conversations about the racial wealth gap, Level unites powerful women from various industries and backgrounds through the common goal of uplifting businesses led by Black women.
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LifeLabs Learning
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Director of Team Enablement
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Jan 2022 - Nov 2022
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Internal Strategy Team Member
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Jan 2021 - Nov 2022
Shape strategy to ensure that our Labmates and internal programs are set up to achieve great results in terms of revenue, impact, and team success.
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Learning and Development Lead
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Jan 2021 - Dec 2021
Ensure that LifeLabs is delivering on its value of #AlwaysBeLearning, putting in the infrastructure to become a deliberately developmental org, and developing skills on our team that make it possible for us to achieve our goals and fulfill our mission. -Develop org-wide L&D vision, objectives, and strategy. -Assess org-wide, function-specific, and role-specific L&D goals and gaps.-Advise on L&D strategy and programs with a focus area depending on quarterly priorities (e.g., competencies, performance assessment, talent planning, promotion process, pre-role development programs, Project Grab, and onboarding).-Drive L&D program development with a focus area depending on quarterly priorities (e.g., create materials/content, shadowing programs).-Assess effectiveness of L&D programs (and make recommendations for improvement).-Advise on and help develop systems for recognition and progress tracking. Show less
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Facilitation Lead
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Aug 2020 - Dec 2021
I’ve had the unique opportunity to train and coach over 10,000 leaders at 300+ global companies including Squarespace, Twitter, TED, The New York Times, Peloton and more. As a result, I have become a trusted partner, dedicated to supporting engagement and business outcomes through learning and development programming. My focus has been managing and coaching facilitators, with an aim to optimize their facilitation skills and overall performance. Additionally, I have conducted research on employee engagement and talent development that has been implemented in learning content at LifeLabs Learning and featured in thought leadership pieces in First Round Capital, Thrive Global, and Entrepreneur. Show less
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Leadership Trainer + Coach
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Aug 2017 - Aug 2020
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Keeping Score Podcast
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Entertainment Providers
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Creator + Host
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Apr 2020 - Jan 2022
Keeping Score explores what it takes to live an engaged life. Engagement is not about the destination. It's all about the journey. Massella Dukuly invites people from all walks of life to have a deep and vulnerable conversation about how they are navigating the highs and lows of their lives. She asks her guests to answer The Score Question: "Scale of 1-10, how much would you recommend your life to another person?" Keeping Score explores what it takes to live an engaged life. Engagement is not about the destination. It's all about the journey. Massella Dukuly invites people from all walks of life to have a deep and vulnerable conversation about how they are navigating the highs and lows of their lives. She asks her guests to answer The Score Question: "Scale of 1-10, how much would you recommend your life to another person?"
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Squarespace
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United States
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Software Development
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700 & Above Employee
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Customer Operations Lead
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Jan 2015 - Aug 2017
In my primary role as a people manager, I was committed to both talent development and employee engagement within the Customer Operations business unit. My first goal was to improve the employee experience by increasing ease and access to regularly used product and policy resources, which ultimately optimized the customer experience. Next, I focused on a way to benchmark and measure employee productivity, customer experience and service level agreement by utilizing Zendesk. The results of this benchmarking analysis were used to develop best practices training and support documentation. Additionally, this created an opportunity to give consistent and systematized recognition to team members, which improved growth opportunities for high performers, and supported overall team retention. Show less
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Warby Parker
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United States
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Apparel & Fashion
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700 & Above Employee
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CX Lead
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Jul 2013 - Jan 2015
Within 6 months of my role as a Customer Experience Associate, I was promoted to be a Lead. In my new role, I managed a team of 12 associates to be high performers. They consistently exceeded their expected metrics for calls, emails, and chats. Additionally, I managed competency tracking for a team of 90 associates, with the goal of benchmarking employee productivity trends, making the data more accessible to other managers, and creating an employee growth program, which awarded team members for hitting productivity targets. Each week, I reported statistics and trends to be used in coaching conversations with other managers and shared with senior leadership. Beyond the data, I began to foster my passion for talent development by creating workshops to support soft-skill growth for my growing team. Show less
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CX Associate
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Jan 2013 - Jun 2013
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Education
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2010 - 2012
New York University
Bachelor of Science (BS), Sociology and Psychology -
2015 - 2017
Pepperdine University, The George L. Graziadio School of Business and Management
Masters of Business Administration (MBA), Leadership & Organizational Change
Community
