Data Analyst

• May 2021 - Present

Analytic Manager

• Aug 2019 - Nov 2020

Relationship and intake manager for Servicing Technology Reporting Solutions supporting the Foreclosure and Asset Management teams. Built strong relationships with senior leaders, communicating frequently on the status of active reporting solutions, new intake and prioritization efforts.• Led a team of analytic consultants providing analytical and data support, reporting solutions and intake consultations to business leaders and teams.• Transformed data into information and strategic insight to support and assist senior leaders in decision making for operational and process improvements.• Evaluated, developed and implemented analytical and data solutions which automated existing business processes saving time and resources and alleviated risk through the identification of illogicals within the data.• Served as Product Owner within Kanban team, increasing efficiency within the report development process by driving business requirements and prioritization.

Analytic Consultant

• Nov 2014 - Aug 2019

Liaison between business partners, data analysts and report development analysts playing a critical role in bridging the gap between process and tech-minded individuals which reduced development time. Provided support on business-critical projects involving numerous reporting demands related to process changes.• Established and implemented a demand process providing an efficient method to fully vet new work and determine priority. Developed stronger relationships with business partners, more transparency into the process and a clear understanding of the complexities and risks involved.• Consulted with business partners on building requirements for reporting. Influenced the decisions made with regard to design, functionality and measurements, ensuring consistent definitions were utilized across business units.• Provided analytical support by identifying trends and/or illogicals in data compiled from multiple sources. Consulted with key teams creating adequate controls around data quality, integrity and completeness efforts.• Created summaries and data visualizations for business leaders showcasing key metrics which helped identify inefficiencies and process gaps.

Operations Analyst

• Dec 2012 - Nov 2014

Developed suite of operational reporting supporting business process and monthly leadership business reviews which drove well-informed decisions. Created and managed reporting mechanisms used for team member and vendor analysis as well as projections for future growth and productivity.• Developed and implemented a routing process that substantially increased operational efficiencies. Devised procedures and facilitated training in order to establish adequate business continuity plans.• Created and implemented the team’s SharePoint site which centralized all processes and procedures and supported the business continuity plan.• Involved in numerous projects where the ability to multi-task and prioritize to meet tight deadlines was crucial.• Identified database or reporting issues and provided solutions or escalated to appropriate point of contact.

Pre-Marketer

• Nov 2010 - Dec 2012

Served as general operational and project support to senior leaders and team members by generating reports, market research, presentation preparation and travel planning and organization.• Collected data using databases and spreadsheets and analyzed/reported findings to senior leaders.• Converted data into user friendly formats using design enhancements within Microsoft Excel and PowerPoint.• Served as the main point of contact for agents facilitating the repair process for donation projects with the Military Warrior Support Foundation and other high profile donation properties.• Gathered and documented project requirements.

Marketing Coordinator

• Jan 2008 - Sep 2009

Coordinated and implemented multiple projects including new community openings, community events, collateral pieces and presentation requests for senior leaders. Managed the development and refinement of creative pieces, general branding and messaging as well as the application to collateral and other supportive materials using the Adobe suite of products, Excel, PowerPoint and web tools. Coordinated and implemented multiple projects including new community openings, community events, collateral pieces and presentation requests for senior leaders. Managed the development and refinement of creative pieces, general branding and messaging as well as the application to collateral and other supportive materials using the Adobe suite of products, Excel, PowerPoint and web tools.