Experience

Reliable Respiratory

• United States
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Customer Success Team

  • Feb 2023 - Present



Live Reps Call Center

• United States
• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2018 - Feb 2023

  - Lead a national call center of 80+ agents and managers in many areas including Logistics, Scheduling, Training and Development and Client Relations. - Provide analysis and strategy to guide company from an abandon rate over 12% to consistently under 5% since being promoted to Operations Manager. - Manage over 100 campaigns by communicating directly with clients, creating scripts, training agents, daily reporting and call taking. - Lead a national call center of 80+ agents and managers in many areas including Logistics, Scheduling, Training and Development and Client Relations. - Provide analysis and strategy to guide company from an abandon rate over 12% to consistently under 5% since being promoted to Operations Manager. - Manage over 100 campaigns by communicating directly with clients, creating scripts, training agents, daily reporting and call taking.



Fantasy Griddle

• United States
• Spectator Sports

• Co-Founder and Fantasy Football Analyst

  • Jul 2018 - Jan 2022

  - Hosted weekly podcast that streamed on Spotify, Apple Music and other platforms. - Reached an audience of over 1,000 regular listeners. - Hosted weekly podcast that streamed on Spotify, Apple Music and other platforms. - Reached an audience of over 1,000 regular listeners.



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Manager

  • Sep 2013 - Jan 2019

  - Manage all aspects of retail operations including Sales, Customer Service, Pharmacy Operations, Staffing, Inventory, Environmental Responsibility and Logistics. - Worked for CVS as a Pharmacy Technician from 2003-2009 and was recruited back by former managers. - Manage all aspects of retail operations including Sales, Customer Service, Pharmacy Operations, Staffing, Inventory, Environmental Responsibility and Logistics. - Worked for CVS as a Pharmacy Technician from 2003-2009 and was recruited back by former managers.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Manager

  • Jul 2010 - Aug 2013

  - Manage a 60+ car office in all areas including Customer Service, Marketing, Logistics, Training and Finance. - Consistently Ranked #1 in sales out of 25 Representatives in the Area. - Consistently Ranked in the Top 5% in sales out of 200 Representatives in the Boston Region. - Manage a 60+ car office in all areas including Customer Service, Marketing, Logistics, Training and Finance. - Consistently Ranked #1 in sales out of 25 Representatives in the Area. - Consistently Ranked in the Top 5% in sales out of 200 Representatives in the Boston Region.



C&S Wholesale Grocers

• United States
• Wholesale
• 700 & Above Employee

• Operations Supervisor

  • Jun 2009 - Jul 2010

  - Completed a 40-week Operations Leader in Development rotational program in Warehouse Operations Management. - Manage all shipping operations for a 520,000 square foot distribution center that ships over 1 million cases of frozen goods weekly to grocery/retail stores all over the Northeast. - Direct, coach and supervise over 150 employees daily regarding Safety, Quality, Attendance and Productivity. - Coordinate staffing and scheduling for the distribution center to fulfill our business needs. Show less



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pharmacy Technician

  • Apr 2003 - Sep 2009

  - Manage a $1 million inventory of prescription drugs and medical supplies. - Fulfill pharmacist duties such as inputting written prescriptions, filling and dispensing them. - Provide customer service, communicate with patients over the phone and facilitate pharmacist consultations. - Manage a $1 million inventory of prescription drugs and medical supplies. - Fulfill pharmacist duties such as inputting written prescriptions, filling and dispensing them. - Provide customer service, communicate with patients over the phone and facilitate pharmacist consultations.



New England Patriots

• Spectator Sports
• 200 - 300 Employee

• Marketing Department

  • May 2008 - Sep 2008

  - Coordinate New England Revolution player and mascot appearances by managing a team of over 30 interns and having constant communication with players and coaches. - Coordinate New England Revolution player and mascot appearances by managing a team of over 30 interns and having constant communication with players and coaches.