Experience

Dish Inc

• United States
• Telecommunications
• 100 - 200 Employee

• Implementation Manager – Transport specialist

  • Aug 2021 - Present

  Developed analytics to identify related issues. Recommend and lead implementation on areas of opportunity. Responsible for all phases of complex customer relationships. Responsible for defining transport requirements and metrics for Philadelphia market. Developed analytics to identify related issues. Recommend and lead implementation on areas of opportunity. Responsible for all phases of complex customer relationships. Responsible for defining transport requirements and metrics for Philadelphia market.



Effective Shielding Co

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Product and Operations Process Improvement Consultant

  • Nov 2020 - Aug 2021

  Assessed business process effectiveness and delivered process improvement strategy. • Designed CNC solution for customized filters. Created software for entire pipeline - annual savings est. $100,000. Developed training material/trained staff on CNC machine operation as well as writing code. Assessed business process effectiveness and delivered process improvement strategy. • Designed CNC solution for customized filters. Created software for entire pipeline - annual savings est. $100,000. Developed training material/trained staff on CNC machine operation as well as writing code.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Program Director

  • Jun 2014 - Oct 2020

  PMO Program Director – Xfinity Consumer Services - Strategic Initiatives Responsible for communicating XCS strategic initiatives to DPMO leadership. Created, fostered, and influenced relationships among stakeholders and drove toward common business objectives. Partnered with the DPMO to ensure accurate trial/deployment schedules and metrics. DPMO Program Director – Xfinity Mobile Architected, implemented, and executed new portfolio management process for Xfinity Mobile consumer services and products. Built out and streamlined reporting to Division leadership. Ensuring all phases of complex POR programs were communicated and adopted by divisions. Partnered with Product, Marketing, BU, Care, Employee engagement and the DPMO to ensure timely, accurate deployment schedules and metrics. • Architected and executed new portfolio management process for sharing Xfinity Mobile products and services to Division partners. Program Director - EPMO Designed scalable solution (with ability to standardize across business) from concept discovery through operational sustainability. Led core team and key field resources to develop and monitor deployment schedule, strategies, and tools to support customer deployments. Responsible for organizing all projects within program to ensure on-time, on-spec, and on-budget delivery. • Directed ePON Program from ‘proof of concept’ through field trials. Led strategic discussions with Care, CPE Network Operations and Construction ensure alignment of product creation and network deployment initiatives. Show less



Tangoe

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Service Manager

  • Jun 2012 - May 2014

  Insight sold their TEM Department to Tangoe, the Gobal Leader in Communications Lifecycle Management Solutions. Same role and responsibilities. Insight sold their TEM Department to Tangoe, the Gobal Leader in Communications Lifecycle Management Solutions. Same role and responsibilities.



Insight

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Mar 2010 - Jun 2012

  Service Delivery Manager – Telecom Expense Management Manage the telecommunication expenses of multimillion dollar, global conglomerates. Responsibilities include wireless optimizations, creating reporting, rate plan analysis & savings recommendations, monthly governance review meetings with clients, training, new client demos and sales support, new client integration, analyzing spend trends and the overall data integrity of multiple client portals. •Lead project team to develop new integration project plan for new client on boarding. •Managing annual telecom spend portfolio in excess of $34,000,000. •Managed 108 site inventory review project for Insight's largest client. Project identified in excess of $113,000 in annual savings. •Won Insight’s Service Excellence award in 2011 for development of new reporting tool. Show less



CICUSA

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager - Network Engineering

  • Aug 2008 - Dec 2009

  PROJECT MANAGER - NETWORK ENGINEERING Project Managed all phases of network installation for wireless carriers from inception to completion. Ensured customer satisfaction during all phases of the project thus contributing to improved account positioning, higher customer survey rating levels and increased follow-up sales. Responsibilities included; establishing and monitoring master plans, acquisition and coordination of resources both internal and external, quality assurance, risk management, budget and ultimate performance of project. Notable Achievements: • Managed transport delivery of a 539 site/ 850 T1 wireless network for the Philadelphia area market launch of Cricket Communications. Project involved provisioning of OC48s through T1s switched & specials services. Project was the most successful launch project in Cricket’s history with 99% network completion on day of launch Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager - SS7 Network

  • Mar 2007 - Jul 2008

  PROJECT MANAGER- SS7 NETWORK , Project Manager for all CLEC, Interexchange Carrier and Wireless Carriers requesting Common Channel Signaling (CCS/SS7) Network interconnection with Verizon’s national network. Responsibilities included; Conduct Pre-Service negotiation meetings with customers, Account Managers, Switched Project Managers and SS7 Translations group. Establish Interconnect Certification Testing schedule. Provide SS7 support to Carrier Marketing, Sales Account Executives, and Switched Project Managers. Initiate interdepartmental meetings to resolve problems and develop service improvements critical to the CCSN Interconnect needs of the SS7 customer. Publish project status reports to all downstream organizations and customers.Notable Achievements:• Managed all phases of rolling 2 OC48s at 9 locations onto new OC192. Project involved both switched & specials T1s. Coordinated and managed all aspects of implementation to ensure project milestones remained on schedule. Directed various internal work groups as well as external customer resources Show less

• Wireless Project Manager, Access Services

  • Mar 2003 - Mar 2007

  WIRELESS PROJECT MANAGER, ACCESS SERVICESProject Managed all phases of provisioning services for Wireless Carrier projects from inception to completion. Acted as primary point of contact for every Cingular order issued to Verizon in PA, DE, NJ, MD, VA, WVA & DC Markets. Responsibilities included; proposal preparation, establishing and monitoring master plans, acquisition and coordination of resources (people, internal, external, technical, systems, hard assets etc.), quality assurance and ultimate performance of project.Notable Achievements: •Nominated for Verizon Leaders in Excellence Award in 2004 by Senor Management/ Cingular Wireless for Gateway Project: Funneling all of Cingular’s traffic through 2 Gateway switches. This involved rerouting and/or installing 31,632 trunks across 3 territories. •Nominated for Verizon Leaders in Excellence Award in 2006 by Account Management/ Cingular Wireless for UMTS Project: Implemented UMTS wireless network in PA, DE, NJ, MD, VA, WVA & DC Markets. Project est. revenue $20,000,000 Show less