Experience

Del City

• United States
• Wholesale
• 1 - 100 Employee

• Inside Sales Representative

  • Jan 2017 - Present

  Menomonee Falls • Maximizes revenue by generating sales leads from inbound calls, presenting Del City product and service offering, closing opportunities. • Reports and documents all sales contacts and market intelligence in the company CRM database. • Provides proactive world class service to all customers; maintaining a professional and positive attitude at all times. • Actively manages inbound contacts to Del City; returning customer calls, answering emails, utilizing online chat… Show more • Maximizes revenue by generating sales leads from inbound calls, presenting Del City product and service offering, closing opportunities. • Reports and documents all sales contacts and market intelligence in the company CRM database. • Provides proactive world class service to all customers; maintaining a professional and positive attitude at all times. • Actively manages inbound contacts to Del City; returning customer calls, answering emails, utilizing online chat, expediting requests in a timely manner and being available for phone calls during the majority of one’s work shift. • Manages overall customer relationship, including cross selling, problem resolution, order entry, checking inventory levels, verifying/updating customer information, monitoring the internal process of all account orders and assuring the validity of all orders. • Takes ownership of and resolve all internal and external customer issues. Insures root causes of problems are identified and corrective actions taken. • Maintains general knowledge of the product line and familiarity with promotions and pricing schedules. Answers customer questions and maintains familiarity with cross competitive product. Show less



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Educational Representative

  • Mar 2015 - Sep 2016

  Greenfield, WI • Responsible for the recruitment of prospective adult and high school students; assessing their educational needs and explaining the benefits and objectives of the various programs offered at ITT Technical Institute. • Maintaining a customer-focused attitude, confidently meeting challenges with a passion for changing lives through education. • Conducting telephone and face to face interviews, generating email correspondence with the goal of identifying adult and high school… Show more • Responsible for the recruitment of prospective adult and high school students; assessing their educational needs and explaining the benefits and objectives of the various programs offered at ITT Technical Institute. • Maintaining a customer-focused attitude, confidently meeting challenges with a passion for changing lives through education. • Conducting telephone and face to face interviews, generating email correspondence with the goal of identifying adult and high school student prospects to determine their educational needs, concerns, and interests. • Responsible for facilitating orientation and registration daily activities. • Ensuring compliance with applicable company policies and procedures, laws, and regulations. • Verbally communicate approved presentations to promote programs to prospective students. Show less



Airgas

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Inside Sales - Safety Products

  • Dec 2013 - Nov 2014

  Germantown, WI Increasing sales and gross profits with new customers and expanding business with current customers. Negotiating safety product prices and facilitating accurate product knowledge transfer to regional client base. • Generating sales and gross margin in keeping with company goals • Maintaining product knowledge and product application and regulations through on-going internal product training program • Insuring the necessary follow-up to confirm customer’s expectations are met if not… Show more Increasing sales and gross profits with new customers and expanding business with current customers. Negotiating safety product prices and facilitating accurate product knowledge transfer to regional client base. • Generating sales and gross margin in keeping with company goals • Maintaining product knowledge and product application and regulations through on-going internal product training program • Insuring the necessary follow-up to confirm customer’s expectations are met if not exceeded. • Updating pertinent client data; keeping account information current with recent activity, change of contact information; pricing, record of samples sent, competitive information, etc. • Meeting if not exceeding revenue and knowledge goals and objectives as set forth by company • Providing written and verbal pricing quotes to clients in an organized, timely and professional manor • Utilizing proprietary corporate software to schedule call planning and regular customer follow-up support • Building on-going product knowledge, competitive information, sales skills and new procedures through self-study Show less



NewtekOne (NASDAQ: NEWT)

• United States
• Financial Services
• 200 - 300 Employee

• Customer Service /Cross Sales Representative

  • Oct 2011 - Mar 2013

  West Allis, Wisconsin Newtek Business Services, Inc., (Nasdaq: NEWT), The Small Business Authority, offers a suite of business services and financial products to small and medium-sized businesses throughout the U.S. Worked with affiliated companies, helped small business owners realize their potential by providing them with the essential tools needed to manage and grow their businesses in today’s competitive marketplace. Built a sustainable and profitable connection with Newtek Business Services customers to… Show more Newtek Business Services, Inc., (Nasdaq: NEWT), The Small Business Authority, offers a suite of business services and financial products to small and medium-sized businesses throughout the U.S. Worked with affiliated companies, helped small business owners realize their potential by providing them with the essential tools needed to manage and grow their businesses in today’s competitive marketplace. Built a sustainable and profitable connection with Newtek Business Services customers to various service platforms thus allowing growth. Drove customer contact and cross sales through a customer outreach building trust in the brand and increased service levels. Newtek's business service lines include: * Electronic Payment Processing: Electronic solutions to accept non-cash payments, including credit and debit cards, check conversion, remote deposit capture, ACH processing, and electronic gift and loyalty card programs. * Web Hosting: Full-service web host which offers shared and dedicated web hosting and related services including domain registration and online shopping cart tools. * Business Lending: Broad array of lending products including SBA 7(a), conventional commercial real estate and SBA 504 loans, business lines of credit, and business credit cards. * Insurance Services: Commercial and personal lines of insurance, including health and employee benefits in all 50 states, working with over 40 insurance carriers. * Web Design and Development: Customized web design and development services. * Data Backup, Storage and Retrieval: Fast, secure, off-site data backup, storage and retrieval designed to meet the specific regulatory and compliance needs of any business. * Accounts Receivable Financing: Receivable purchasing and financing services. Show less



Progress Coaching (Training Reinforcement Partner Co.)

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Inside Sales Contractor

  • Jan 2011 - May 2011

  Mequon, WI •Collaborated with companies to build continuous training programs that typically save up to 70 % off regular types of training with an innovative training and coaching software system. • Facilitated the development of methods to integrate training into an organization’s daily activities without disrupting their work, resulting in zero training downtime. • Enabled clients to transfer desired knowledge, skills and desired behavior with quantifiable results to specific employees and… Show more •Collaborated with companies to build continuous training programs that typically save up to 70 % off regular types of training with an innovative training and coaching software system. • Facilitated the development of methods to integrate training into an organization’s daily activities without disrupting their work, resulting in zero training downtime. • Enabled clients to transfer desired knowledge, skills and desired behavior with quantifiable results to specific employees and customers • Supported companies establish effective coaching behaviors that drive improved employee and company performance Show less



New Horizons of Wisconsin

• IT Services and IT Consulting
• 1 - 100 Employee

• Account Executive

  • 2010 - 2010

  Wauwatosa, WI Sale of public and private customized computer application education • Developed new business accounts and reestablished business opportunities with long dormant accounts in the southeast Wisconsin commercial business sector • Introduced additional learning modalities to a market familiar only with traditional instructor-led modality; selling remote-based live, mentored learning, self-paced on-line education • Created new on-going consulting opportunities New Horizons



The Industrial Specialists Group

• Business Broker

  • 2008 - 2009

  Southeast Wisconsin Buying, selling and merging businesses in the metal working niche market. Collaborated with business owners in the metal working industry to grow their businesses through acquisitions or divest their businesses Facilitated the current generation of industrial sector business owners to successfully transition their leadership to the next generation of manufacturing business owners



ASQ - World Headquarters

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Six Sigma Sales Representative

  • 1999 - 2008

  Milwaukee, WI • Initiated new technology resources to maximize sales results • Established personal database management, ubiquitous to all necessary org personnel • Conducted Six Sigma deployment needs assessments • Established a consultative / relationship selling model • Called on organization members and non-members; selling both standard and customized Six Sigma training solutions. • Coordinated training and post-training support with clients and Six Sigma instructors. • Identified and… Show more • Initiated new technology resources to maximize sales results • Established personal database management, ubiquitous to all necessary org personnel • Conducted Six Sigma deployment needs assessments • Established a consultative / relationship selling model • Called on organization members and non-members; selling both standard and customized Six Sigma training solutions. • Coordinated training and post-training support with clients and Six Sigma instructors. • Identified and sold new training and consulting opportunities resulting from training delivery Show less