Experience

North Metropolitan Health Service

• Australia
• Hospitals and Health Care
• 300 - 400 Employee

• Telehealth Virtual Care(Technical) Coordinator

  • May 2022 - Present

  Coordinate the telehealth/virtual care related technical and some non-technical activities. Such as, monitoring and supporting the video call consults for the internal and external entities, providing the best solutions possible and organizing the required pieces of equipment. Assist internal and external stakeholders with the required equipment and settings for their successful appointments. Maintain the equipment stock and its register and regularly audit the AV rooms and note the required upgrades for the rooms. Provide relevant suggestions and thorough guidance to upgrade the video conferencing and meeting rooms for a better experience for their audio-visual consults and meetings. Consulting the vendors for the upgrades of the rooms and discussing the possible solutions with the internal stakeholders. Support the in-house applications such as Telehealth Scheduler and external applications like Health Direct, HPE Records manager, AV apps Working on innovating/creating new solutions to improve the communication process in terms of contacting the patients and creating appointments. Learning and developing the workflow on Power Automate Apps and REDcap. Key Achievements: Implement the existing knowledge of telehealth for a smooth transition to the new role Contributed by suggesting a new idea for the Telehealth Awareness Week which has been highly appraised by the team and across the region and metro health services/sites to implement as part of their activity for the week. Appraised for taking the initiative for the new development of the workflow learning and adopting completely new technology and software in the department.



Hall & Prior Health & Aged Care Group

• Hospitals and Health Care
• 100 - 200 Employee

• ICT Applications Support Analyst

  • Nov 2021 - May 2022

  Provide stability, integration, and efficient operational support to all Business Applications. Provide required assistance, training, troubleshooting, and resolving issues for the end-users. Efficient communication and liaising with multiple vendors for the CRM People point and ERP Microsoft Dynamics AX applications, products for facial recognition device and temperature check and other ongoing integration projects for custom applications. Taking initiative for the new integration projects and the newly deployed product for its testing, integration, data upload and validation, deployment, and staff training for its external use as well as manage the admin portal. Modify form with X++ in the Microsoft Dynamics application. Work closely with the finance team to understanding ledger accounts, journals, purchase and tax invoices design and template requirements, ACFI analysis and resident care and enhanced the knowledge. Engage with Stakeholders across the business. Gather requirements, and communicate with vendors and end-users for in-house and external application integrations, installation and deployment. Prepare reports based on business requirements using the Sharperlight tool to analyze the data for reporting purposes and make them available online for different areas in the business. Key Achievements: Provide strong support and maintenance for the newly introduced Looplearn device across all the aged care homes and apply changes as per government legislation. Improved the process and response time by suggesting automation solution. Developed a better understanding of a very complex system in a very short time with minimal training. Individually support multiple applications and liaise with vendors in regards to applications without supervision in a short time. Resolved the high priority and business-critical P1 issues promptly and handle the stressful situation by focusing on implementing the resolution. I received special appreciation from the department.



Save the Children Australia

• Australia
• Non-profit Organizations
• 400 - 500 Employee

• Volunteer Retail Assistant

  • Aug 2017 - Nov 2021

  • Voluntarily Console handing • Greet and meet customer and provide information related specific items. • Manage the store as an assistant coordinator sometimes. Distributing task to other volunteers and manage activities into the store. • Handling, organizing and record keeping of various donated items like clothing, footwear, jewellery, electronics, home-decor items etc. Also, Price tagging of above items and many more interesting tasks. • Voluntarily Console handing • Greet and meet customer and provide information related specific items. • Manage the store as an assistant coordinator sometimes. Distributing task to other volunteers and manage activities into the store. • Handling, organizing and record keeping of various donated items like clothing, footwear, jewellery, electronics, home-decor items etc. Also, Price tagging of above items and many more interesting tasks.



Department of Primary Industries & Regional Development

• Australia
• Government Administration
• 700 & Above Employee

• Service Desk Officer

  • Aug 2020 - Oct 2021

  - With a friendly and professional approach, provide direct end-user technical support across all technology applications. This includes answering phone calls and support tickets, instant messages etc. - Perform remote desktop support of Microsoft Windows desktops/laptops/tablets, printing, iOS and macOS products, Microsoft Office products, audio-visual technology, as well as other business-defined software. - Assist with proactive regular systems administration, monitoring, and maintenance. This includes working in Microsoft’s Active Directory, Exchange servers, and Office 365. - Work in migration process environment for multiple internal domains and external domains. - Complete various IT tasks and projects. This includes hardware refresh cycles, service and process improvement projects, conference room support, and event audio-visual setups/support. - Maintain a flexible, professional manner at all times and work closely and efficiently with fellow team members to provide the best solutions to meet the technology needs of our staff. - Effectively manage time and resources to ensure that work is completed efficiently. - Support emerging and evolving technologies (desktops, laptops, smartphones, tablets and other devices). - Embrace continuous learning by actively participating in training activities as provided. - Exercise the highest level of confidentiality and ethical standards.



WA Country Health Service

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Telehealth Support Officer

  • Apr 2019 - Aug 2020



Kinetic IT

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Dec 2017 - Apr 2019



BHP

• Australia
• Mining
• 700 & Above Employee

• Information Technology Service Desk

  • Dec 2017 - Apr 2019



Edith Cowan University

• Australia
• Higher Education
• 700 & Above Employee

• Project Officer

  • Sep 2017 - Dec 2017

  School of Business and Law School of Business and Law



Camp Australia

• Australia
• Education Administration Programs
• 700 & Above Employee

• Assistant

  • Aug 2017 - Nov 2017



ChildFund Australia

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Fundraiser

  • Apr 2017 - Jun 2017



Parag computers

• Desktop Support Administrator

  • Jun 2015 - Aug 2016



InkaraSys

• Internship

  • Jan 2012 - Jun 2012