Experience

Yolk Recruitment Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Oct 2023 - Present



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Consultant

  • Feb 2023 - Oct 2023



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales Consultant

  • Jan 2021 - Feb 2023

  Promoting products in a positive and compliant way, providing customers with detailed and accurate information about the products to make an informed choice. Take ownership of sales leads by using a confident approach, building rapport and providing highest levels of customer service at all times - ensuring to maintain high APE to hit end of year targets, Providing information and assisting the customer to ensure they have a life insurance secured for themselves and their loved ones. Maintaining sales reports, contracts and documents according to company standards. Making recommendations to the senior management on areas of sales that need adjustments to align with current market trends. Processing customer complaints appropriately. Keeping up with latest products and process changes done by the company. Exceptional problem solving and active listening skills to meet the needs of the customer. Ensuring customers are treated fairly in line with the company's policy. Adhered to all confidentiality requirements at all times. Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Administrator

  • Nov 2019 - Jun 2020

  Ensuring customers requests are dealt appropriately and efficiently. Providing information and assisting the customer to solve their banking concerns. Processing customer complaints appropriately and issuing refunds. Reviewed repeated issues within operations and business management to solve problems and improve company outcomes. Keeping up with the latest products and services offered by the bank. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Exceptional problem solving and active listening skills to meet the needs of the customer and achieve customer satisfaction. Solved unresolved customer issues. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Adhered to all confidentiality requirements at all times. Managed quality communication, customer support and product representation for each client. Collected customer feedback and delivered reports to leadership to promote correction. Show less



Chartered Institute of Personnel Management (CIPM).

• Sri Lanka
• Higher Education
• 1 - 100 Employee

• Business Development Coordinator

  • May 2018 - Jun 2018

  Maintaining cost sheets and expenditures. Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. Worked with existing customers to increase purchases of products and services. Negotiated, prepared and signed contracts with clients. Created reports and presentations detailing business development activities. Ensured client inquiries were handled professionally and efficiently. Maintained a high level of integrity by keeping sensitive client data and corporate information confidential. Collaborated with sales and marketing departments to support business objectives and client acquisition. Scheduled promotional activities in accordance with available inventory and staff resources. Created and maintained database containing information on business proposals and contacts. Show less

• Student Counselor

  • Nov 2017 - May 2018

  Delivering program details and guidance on career paths for potential future students. Sensitively supported students navigating difficult situations, offering a safe space to talk and providing relevant assistance. Aided in marketing and promotional activities such as conferences, educational exhibitions etc; for various programs offered by the institute. Grievance handling. Mediate conflict between student and lecturers. Worked on the academic board to improve learning materials and conditions. Ensured strict confidentiality of student information through the secure and appropriate filing and storage of documents. Provided empathetic and effective counselling on academic and personal issues in group and one-to-one settings. Participated in educational workshops to learn new techniques to bolster student participation in class. Show less



Cinnamon Hotels & Resorts

• Sri Lanka
• Travel Arrangements
• 500 - 600 Employee

• Sales and Marketing Executive

  • Jan 2017 - Jul 2017

  Ensuring enquiries are dealt in an exceptional level in order to confirm the booking and up sell where possible. Visit travel agents/potential clients. Managing hotel reservations for families, large groups, company outdoor training, creating itineraries and corporate event handling. Represent the hotel chain at trade exhibitions and events. Maintained positive, productive professional client relationships for continued loyalty and consistent investment. Record sales weekly and update the senior management. Managed pitching and presentations for a diverse client base, closing high-value deals through expert persuasion and negotiation skills. Regularly monitored market and competitor behaviours, remaining ahead of trends to offer best-possible service. Worked closely with the hotels in order to establish and deliver to the clients needs. Created boardroom multimedia presentations including video and text- sync'd depositions for enhanced understanding. Show less