Experience

Mediabrands Malaysia

• Malaysia
• Advertising Services
• 1 - 100 Employee

• Media Planner

  • Jan 2022 - Present



Setiabakti Tree Care Sdn. Bhd.

• Federal Territory of Kuala Lumpur, Malaysia

• Customer Service Officer

  • Mar 2021 - Dec 2021

  - Established and implemented whole set of customer service standard operating procedure (SOP) for the company. - Acquired and followed up 113 clients through positive and efficient customer service. - Provided all customers with a great customer experience by listening, answering their questions and scheduled appointments for their service requests. - Communicated with Arborist, technical crews and customers. - Established and implemented whole set of customer service standard operating procedure (SOP) for the company. - Acquired and followed up 113 clients through positive and efficient customer service. - Provided all customers with a great customer experience by listening, answering their questions and scheduled appointments for their service requests. - Communicated with Arborist, technical crews and customers.



Srikandi Seni

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Casting Director

  • May 2021 - Oct 2021

  - Organized 2 days online audition for 11 talents. - Additional 1 day online audition for 2 talents for backup purpose. - Attended all enquiries from open casting call - Contacted 8 actors to invite them to online audition - Communicated with the talents, took care of them and worked together with wardrobe department. - Improved formal communication skill while communicating with talents, director, producers, mentors and other committee members. - Organized 2 days online audition for 11 talents. - Additional 1 day online audition for 2 talents for backup purpose. - Attended all enquiries from open casting call - Contacted 8 actors to invite them to online audition - Communicated with the talents, took care of them and worked together with wardrobe department. - Improved formal communication skill while communicating with talents, director, producers, mentors and other committee members.



SVO Group Berhad

• Advertising Services
• 1 - 100 Employee

• Online Admin

  • Feb 2021 - Jul 2021

  - Increased personal sales by 383% second month and on top of that, further increased 33.8% third month. - Constantly followed up and recorded existing 110 clients’ consuming experiences with an average repurchasing rate of 17%. - Involved in the development of the FB page’s customer service improvements. - Oversaw various shipping processes, ensuring orders were accurately filled and sent out on time. - Managed 2 FB pages by handling new enquiries and complaints from Malaysia and Singapore professionally and identify opportunities to cross-sell products. Show less



Lee Buri Productions Sdn Bhd

• Technical Assistant

  • Nov 2020 - Nov 2020

  - 100 Go Digital project. - Assisted director in technical aspect on a 1 day shoot. - Set up the lightings and changed camera lens. - Gained practical knowledge of lighting and camera. - 100 Go Digital project. - Assisted director in technical aspect on a 1 day shoot. - Set up the lightings and changed camera lens. - Gained practical knowledge of lighting and camera.



Freelance

• Production Assistant

  • Sep 2020 - Sep 2020

  - MDEC GLOW project.- Worked closely with director on-set with anything he needed on that 1 day shoot.- Ran errands, assisted in audio recording.- Continuously improved in problem solving and multi-tasking.- Gained extra knowledge of technical skill.

• Wardrobe Assistant and Production Assistant

  • Aug 2020 - Aug 2020

  - First production job.- Assisted fixer and Head of Wardrobe Department with anything they needed during the 2 weeks corporate shoot for ACE Group.- Scouted costumes according to the budget.- Prepared costumes and dressed up talents.- Managed on-set cleanliness.- Learned most of the on-set etiquette, developed quick problem solving skill and effective communication skill.



Iron Hill Media

• Production Assistant

  • Sep 2020 - Sep 2020

  - Worked closely with director and production manager on-set with anything they needed during the 3 days shoot for short film "Cucuku Suzi". - Ran errands, fetched meals and noted down camera shooting log upon director's request. - Continuously improved in problem solving and multi-tasking. - Gained extra knowledge about assistant director's job. - Worked closely with director and production manager on-set with anything they needed during the 3 days shoot for short film "Cucuku Suzi". - Ran errands, fetched meals and noted down camera shooting log upon director's request. - Continuously improved in problem solving and multi-tasking. - Gained extra knowledge about assistant director's job.



UNLOCK DESIGN INTERNATIONAL Sdn. Bhd.

• Malaysia
• Public Relations and Communications Services
• 1 - 100 Employee

• Brand Ambassador

  • Apr 2019 - Mar 2020

  - Worked as a brand ambassador for the Malaysia's leading Japanese magazine, "UNLOCK JAPAN" - Created content about Japan to promote Japanese culture and to grow UNLOCK JAPAN Instagram's followers, UNLOCK JAPAN YouTube's subscribers and views. - Devised content ideas for monthly short videos. - Shot and edited own videos. - Continuously developed planning, shooting and editing skills. - Worked as a brand ambassador for the Malaysia's leading Japanese magazine, "UNLOCK JAPAN" - Created content about Japan to promote Japanese culture and to grow UNLOCK JAPAN Instagram's followers, UNLOCK JAPAN YouTube's subscribers and views. - Devised content ideas for monthly short videos. - Shot and edited own videos. - Continuously developed planning, shooting and editing skills.



Marie France Bodyline Sdn Bhd

• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Service Officer

  • Sep 2017 - Nov 2018

  - Handled customers’ enquiries. - Serviced customers at receptionist counter. - Phone marketing. - Did sales, promoted slimming and facial packages when consultant was not in. - Documenting and stock counting. - Learned effective communication skill, presentation skill, problem solving skill and sales. - Reason For Leaving : To continue study. - Handled customers’ enquiries. - Serviced customers at receptionist counter. - Phone marketing. - Did sales, promoted slimming and facial packages when consultant was not in. - Documenting and stock counting. - Learned effective communication skill, presentation skill, problem solving skill and sales. - Reason For Leaving : To continue study.