Experience

Southwest Center

• United States
• Public Health
• 1 - 100 Employee

• Facilities Manager

  • Feb 2022 - Present

  Responsible for overseeing security, janitorial, building equipment maintenance, event space rental, landscaping and all building and tenant operations, including tenant leases and contracts related to building operations. Responsible for overseeing security, janitorial, building equipment maintenance, event space rental, landscaping and all building and tenant operations, including tenant leases and contracts related to building operations.



JLL

• United States
• Real Estate
• 700 & Above Employee

• Facilities Manager (JLL@Amazon)

  • Jan 2022 - Feb 2022

  Leading a team of Facilities Professionals and be the responsible party for successful, efficient and above industry standard delivery, reporting and improvement of all related Facilities Services, financial reporting, associated contracts and lease administration oversight of their respective building(s). Responsibilities include, but are not limited to:- Act as Single Point of Contact with a direct line relationship with Hines Amazon as the point of contact for their building(s) and Amazon GREF leadership.- Lead the Facilities Management team to provide Hines best in class results on behalf of Amazon.- Responsible for the documentation of facilities operations for their respective site(s) /building(s).- Management of sourcing and procurement process for all service contracts such as janitorial, carpentry, pest control, carpet maintenance, and wood refinishing. Recognize opportunities to reduce over-all expenses through contract negotiations and leveraging Hines national discount program and Amazon portfolio.- Ensure Hines delivery of all Amazon performance metrics including Key Performance Indicators (KPI) for Facilities Management, specifying regular reporting and gap analysis, communicating, identifying trends, and improvement methods.- Oversight of trouble ticket response and coordination of resolutions while working closely with the customer service team. Trouble ticket resolution includes: research, photos, physical inspection of location of problem, updating the BOM, and correspondence with Executive Admins and/or Vendors and/or Property Managers.- Manage all assigned personnel and direct reports. In addition to direct day-to-day supervision, responsibilities include recruiting, training and evaluation.



Hines

• United States
• Real Estate
• 700 & Above Employee

• Facilities Manager (Hines@Amazon)

  • Sep 2021 - Dec 2021

  Leading a team of Facilities Professionals and be the responsible party for successful, efficient and above industry standard delivery, reporting and improvement of all related Facilities Services, financial reporting, associated contracts and lease administration oversight of their respective building(s). Responsibilities include, but are not limited to:- Act as Single Point of Contact with a direct line relationship with Hines Amazon as the point of contact for their building(s) and Amazon GREF leadership.- Lead the Facilities Management team to provide Hines best in class results on behalf of Amazon.- Responsible for the documentation of facilities operations for their respective site(s) /building(s).- Management of sourcing and procurement process for all service contracts such as janitorial, carpentry, pest control, carpet maintenance, and wood refinishing. Recognize opportunities to reduce over-all expenses through contract negotiations and leveraging Hines national discount program and Amazon portfolio.- Ensure Hines delivery of all Amazon performance metrics including Key Performance Indicators (KPI) for Facilities Management, specifying regular reporting and gap analysis, communicating, identifying trends, and improvement methods.- Oversight of trouble ticket response and coordination of resolutions while working closely with the customer service team. Trouble ticket resolution includes: research, photos, physical inspection of location of problem, updating the BOM, and correspondence with Executive Admins and/or Vendors and/or Property Managers.- Manage all assigned personnel and direct reports. In addition to direct day-to-day supervision, responsibilities include recruiting, training and evaluation.



U.S. Department of State

• United States
• International Affairs
• 700 & Above Employee

• Foreign Service Facility Manager (Acting General Services Officer)

  • Mar 2020 - Aug 2021

  From January 2015 to August 2021, I was fortunate to be a part of the Department of State as a Foreign Service Facility Manager to manage and maintain the Department of State's real property assets abroad. I have been responsible for managing and maintaining the Department of State's real property assets overseas. Duties including managing teams comprised of maintenance supervisors, inspectors, work order clerks, technical tradespeople, and contractors to execute repairs, preventive and on demand maintenance, upgrades, space planning, and construction projects of over 450 U.S. government-owned and leased properties to ensure they are maintained within accepted U.S. standards in safe and operable conditions. Additionally managed work performed by vendors performing multiple levels of work, including projects totaling over $15 million U.S. dollars.

• Foreign Service Facility Manager

  • Oct 2019 - Mar 2020

• Foreign Service Facility Manager (Acting General Services Officer)

  • Oct 2017 - Sep 2019

• Foreign Service Facility Manager

  • Sep 2015 - Sep 2017

• Foreign Service Facility Manager

  • Jan 2015 - Sep 2015



EvensonBest LLC

• United States
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• Sales Assistant

  • Sep 2013 - Jan 2015

  Responsible for supporting sales staff and project managers for one of the top ten largest volume contract furniture dealerships in North America. Provided administrative support for corporate, institutional, and government organizations to include identifying client requirements, preparing technical specifications, requesting pricing for product and labor, creating proposals for multi million dollar projects, vendor and contract management through procuring office furniture and systems, coordinating deliveries and installations of furniture, assisting with project punch list close out items, and analyzing project finances.



Jersey City Animal Hospital

• Veterinary Technician

  • Jun 2008 - Sep 2013

  Assisted veterinarians in their practice during physical exams, treatments, and surgery; monitor patient vitals to ensure smooth and uneventful patient recoveries; collected laboratory specimens to be sent out for analysis; providing customer service to clients by educating clients regarding best wellness plans, preventive care and pet health requirements; and ensured hospitalized patient environments were properly maintained and cleaned. Assisted veterinarians in their practice during physical exams, treatments, and surgery; monitor patient vitals to ensure smooth and uneventful patient recoveries; collected laboratory specimens to be sent out for analysis; providing customer service to clients by educating clients regarding best wellness plans, preventive care and pet health requirements; and ensured hospitalized patient environments were properly maintained and cleaned.



Wentworth Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Diversity Advocate (Work Study)

  • Sep 2011 - Aug 2013

  Worked with Diversity Programs staff to produce diversity related programs and events throughout the academic year. Programs include Diversity Week, the Women’s Leadership Series, and the Beloved Community Social Justice Retreat; as well as movies screenings, performances, speakers and informational displays. Promote and maintain the Intercultural Center and Prayer/Meditation Room in the Flanagan Campus Center.

• Information Hub Attendant (Work Study)

  • May 2012 - Aug 2012

  Maintained desk operations for the student campus center while providing the Wentworth community with information, resources, and access to affordable experiences that promote community engagement and provide students with social, educational, and work-study opportunities.



Boston University

• United States
• Higher Education
• 700 & Above Employee

• Construction Services Intern

  • Sep 2012 - Dec 2012

  Assisted Project Managers for project requests, conduct building inspections, overseeing minor renovations and relocation projects, updating construction files/spreadsheets, using Boston University's computer aided maintenance management system to keep track of facilities service requests and estimates for minor and major projects. Assisted Project Managers for project requests, conduct building inspections, overseeing minor renovations and relocation projects, updating construction files/spreadsheets, using Boston University's computer aided maintenance management system to keep track of facilities service requests and estimates for minor and major projects.



Orsid New York

• United States
• Real Estate
• 100 - 200 Employee

• Intern

  • Jan 2012 - Apr 2012

  Assisted with month-end financial reports; post journal entries and data entry; visiting company properties to assess building conditions; assisting executive management in administrative duties such as fax processing, sorting, collating, and mailings. Assisted with month-end financial reports; post journal entries and data entry; visiting company properties to assess building conditions; assisting executive management in administrative duties such as fax processing, sorting, collating, and mailings.