Dana LaManna
Corporate Customer Experience Manager at Great Wolf Resorts, Inc.- Claim this Profile
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Bio
Eric Davis
Dana brings infectious energy, a passion for team engagement and a true customer-centric mindset to everything she does. Dana approaches each new experience with curiosity and a willingness to adapt, learn and grow. Dana is a dedicated leader who believes in strong collaboration and accountability for herself and the team. Her solid business acumen enables her to see opportunities, partner on solutions and deliver results. It was a pleasure and a privilege to have Dana on the team!
Randi Struck
Dana is an inspirational leader, not only exceptional at building but also leading talented teams. I consider her an expert when it comes to developing training curriculum as she ensures that everything she creates is seen through the store, team, and customer lens. She has a strong growth mindset and is passionate about continuous improvement. She always asks for feedback in order for her to grow and move forward quickly. As a business partner she was always approachable, available, and acted with urgency. Dana's experience leading stores and also working in store operations makes her a viable candidate for many roles. I cannot express enough how much I enjoyed my time working with Dana. I always felt supported, encouraged, and knew I was getting the best resources created for my teams and myself as possible.
Eric Davis
Dana brings infectious energy, a passion for team engagement and a true customer-centric mindset to everything she does. Dana approaches each new experience with curiosity and a willingness to adapt, learn and grow. Dana is a dedicated leader who believes in strong collaboration and accountability for herself and the team. Her solid business acumen enables her to see opportunities, partner on solutions and deliver results. It was a pleasure and a privilege to have Dana on the team!
Randi Struck
Dana is an inspirational leader, not only exceptional at building but also leading talented teams. I consider her an expert when it comes to developing training curriculum as she ensures that everything she creates is seen through the store, team, and customer lens. She has a strong growth mindset and is passionate about continuous improvement. She always asks for feedback in order for her to grow and move forward quickly. As a business partner she was always approachable, available, and acted with urgency. Dana's experience leading stores and also working in store operations makes her a viable candidate for many roles. I cannot express enough how much I enjoyed my time working with Dana. I always felt supported, encouraged, and knew I was getting the best resources created for my teams and myself as possible.
Eric Davis
Dana brings infectious energy, a passion for team engagement and a true customer-centric mindset to everything she does. Dana approaches each new experience with curiosity and a willingness to adapt, learn and grow. Dana is a dedicated leader who believes in strong collaboration and accountability for herself and the team. Her solid business acumen enables her to see opportunities, partner on solutions and deliver results. It was a pleasure and a privilege to have Dana on the team!
Randi Struck
Dana is an inspirational leader, not only exceptional at building but also leading talented teams. I consider her an expert when it comes to developing training curriculum as she ensures that everything she creates is seen through the store, team, and customer lens. She has a strong growth mindset and is passionate about continuous improvement. She always asks for feedback in order for her to grow and move forward quickly. As a business partner she was always approachable, available, and acted with urgency. Dana's experience leading stores and also working in store operations makes her a viable candidate for many roles. I cannot express enough how much I enjoyed my time working with Dana. I always felt supported, encouraged, and knew I was getting the best resources created for my teams and myself as possible.
Eric Davis
Dana brings infectious energy, a passion for team engagement and a true customer-centric mindset to everything she does. Dana approaches each new experience with curiosity and a willingness to adapt, learn and grow. Dana is a dedicated leader who believes in strong collaboration and accountability for herself and the team. Her solid business acumen enables her to see opportunities, partner on solutions and deliver results. It was a pleasure and a privilege to have Dana on the team!
Randi Struck
Dana is an inspirational leader, not only exceptional at building but also leading talented teams. I consider her an expert when it comes to developing training curriculum as she ensures that everything she creates is seen through the store, team, and customer lens. She has a strong growth mindset and is passionate about continuous improvement. She always asks for feedback in order for her to grow and move forward quickly. As a business partner she was always approachable, available, and acted with urgency. Dana's experience leading stores and also working in store operations makes her a viable candidate for many roles. I cannot express enough how much I enjoyed my time working with Dana. I always felt supported, encouraged, and knew I was getting the best resources created for my teams and myself as possible.
Credentials
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ATD Instructional Design Certification
ATDDec, 2018- Oct, 2024
Experience
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Great Wolf Resorts, Inc.
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United States
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Hospitality
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1 - 100 Employee
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Corporate Customer Experience Manager
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May 2022 - Present
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Crate and Barrel
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United States
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Retail
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700 & Above Employee
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Senior Project Lead | Customer Experience
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Aug 2020 - Apr 2022
Appointed to a newly aligned Customer Experience team responsible for essential customer programs and store sales culture. Formed cross functional relationships to bridge gaps in customer focus on larger Omni-Channel projects.- Project managed rollout of top cross-channel CX initiatives and programs such as clienteling, customer feedback and design services - which directly resulted in a 40% sales increase YoY - Stores representative in cross-channel customer journey mapping to increase performance of personalized services and create immediate solutions to improve customer's online experience - Key contributor to the team’s annual strategic project planning - Member of a departmental Engagement Committee focused on elevating team culture and Community Pillar which organized quarterly volunteer efforts that generated over $3,000 in department donations for 2021 Show less
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Senior Project Lead | Stores Training
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May 2017 - Aug 2020
Transitioned into a corporate role accountable for leadership, product, process and sales training of stores. Successfully completed all project work which directly impacted sales and KPI results for stores. - Co-owned Store Manager development program with Director of HR, Stores that resulted in an internal promotion within the 1st year - Project managed training roll-out of newly acquired ATS system to 500+ employees - coupled with leadership hiring routine resources decreased time to hire - Created, facilitated and tracked effectiveness of leadership workshops, including first ever business acumen course for leaders - Assembled and facilitated training plans for six new stores which resulted in faster ramp time for new associates- Participated in the organization and facilitation of new corporate associate onboarding and annual new Store Manager meetings Show less
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Lucky Brand
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United States
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Apparel & Fashion
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700 & Above Employee
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District Manager - Midwest
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Feb 2013 - Apr 2017
Accepted opportunity with premium denim company to manage all functions of a ten-store district with 180 employees. - Cultivated leadership talent to drive YoY sales and conversion increase - District ranked top in employee retention - Established top performing district for omni-channel sales Accepted opportunity with premium denim company to manage all functions of a ten-store district with 180 employees. - Cultivated leadership talent to drive YoY sales and conversion increase - District ranked top in employee retention - Established top performing district for omni-channel sales
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United Colors of Benetton
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Retail Apparel and Fashion
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Market Sales & Training Manager
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Apr 2005 - Feb 2013
Merited repeated promotions by this global fashion brand to direct all aspects of associate and management training, overseeing 34 stores and 290 employees. Served as a direct link between stores and corporate headquarters to deliver cohesive brand messaging of sales culture, product training and leadership development programs Merited repeated promotions by this global fashion brand to direct all aspects of associate and management training, overseeing 34 stores and 290 employees. Served as a direct link between stores and corporate headquarters to deliver cohesive brand messaging of sales culture, product training and leadership development programs
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Louis Vuitton
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France
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Store Manager
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Feb 2000 - Apr 2005
- Promoted to Store Manager role directly from sales associate - 1st time in company history - Implemented customer service initiative to cultivate our loyal client base, bringing in the highest overall sales increase, 115%, vs. prior year sales - Customer proprietary info database ranked #1 in North East region for accuracy - Ranked in top 5 stores nationwide for year over year increase in leather goods sales - Achieved number one mystery shop ranking for North East region - Promoted to Store Manager role directly from sales associate - 1st time in company history - Implemented customer service initiative to cultivate our loyal client base, bringing in the highest overall sales increase, 115%, vs. prior year sales - Customer proprietary info database ranked #1 in North East region for accuracy - Ranked in top 5 stores nationwide for year over year increase in leather goods sales - Achieved number one mystery shop ranking for North East region
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Saks Fifth Avenue
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United States
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Retail
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700 & Above Employee
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Updated Sportswear Specialist
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Oct 1997 - Feb 2000
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Education
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University of Pittsburgh
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