Experience

HYPOTEC Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Loan Processor

  • Oct 2021 - Present

  Fort Worth, Texas, United States



Pro Tex Processing NMLS# 1635249

• United States
• Real Estate

• Mortgage Loan Processor Assistant

  • Jan 2021 - Oct 2021

  Fort Worth, Texas, United States Communicate with new borrowers handling introductions and helping them understand what to expect. Primary contact for existing clients via phone or email answering questions. Assist lead mortgage loan processor with reviewing and preparing documents to send to the client to e-sign. Check that clients have completed and obtain missing information/documentation needed for the loan process.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Paycheck Protection Program Loan Processor

  • Jan 2021 - Oct 2021

  Fort Worth, Texas, United States Stayed up to date on the ever changing regulations and laws for the paycheck protection program to make sure each loan was processed accurately. Calculate income, payroll, seasonal payroll, retirement, state taxes, and healthcare costs based on the documents provided to determine a loan amount for each client. Would follow some applications through underwriting, to the SBA, and through funding to make sure it was processed correctly. Coached in the online chat to answer questions for… Show more Stayed up to date on the ever changing regulations and laws for the paycheck protection program to make sure each loan was processed accurately. Calculate income, payroll, seasonal payroll, retirement, state taxes, and healthcare costs based on the documents provided to determine a loan amount for each client. Would follow some applications through underwriting, to the SBA, and through funding to make sure it was processed correctly. Coached in the online chat to answer questions for other agents in the Paycheck Protection Program.

• Advanced Client Solutions Associate

  • Nov 2020 - Jan 2021

  Fort Worth, Texas, United States The initial point of contact for clients to the contact center. Service the call as well as listening to the client to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Process home loan/auto referrals.



Holiday Inn Club Vacations

• United States
• Hospitality
• 700 & Above Employee

• Sales Representative

  • May 2018 - Jun 2020

  Arlington, Texas, United States Make outbound phone calls to active IHG Rewards Members to conduct a survey vacation packages. Met or exceeded production standards set forth by the department. Overcome objections in order to secure data and time of presentation. Adhere to approved scripts



Granite Security Products, Inc.

• United States

• Customer Service Technical Support

  • Apr 2013 - Nov 2017

  Fort Worth, Texas, United States Address and handle end-use customer issues via phone, email, or written correspondence. Keep track of updates for new cases and appointments. Handle warranty and insurance claims. Interface with retailers/dealers of our products to handle customer service issues, handle order status, communicate shipping information. Ability to provide and explain technical information to customers. Hire locksmiths, schedule appointments, and submit work orders. Experience with Microsoft… Show more Address and handle end-use customer issues via phone, email, or written correspondence. Keep track of updates for new cases and appointments. Handle warranty and insurance claims. Interface with retailers/dealers of our products to handle customer service issues, handle order status, communicate shipping information. Ability to provide and explain technical information to customers. Hire locksmiths, schedule appointments, and submit work orders. Experience with Microsoft Office Suite. Handling and processing invoices. Show less