Experience

Vivint Home Security

• United States
• Security and Investigations
• 1 - 100 Employee

• Application Feedback Specialist

  • Jan 2020 - Present

  • Championed the customer journey by enabling end users to utilize our suite of innovative home and business security products. • Managed incoming queries to provide troubleshooting support and guidance to customers for hardware, software, or network issues. • Coordinated with Tier 1 and 2 departments to escalate complex issues for solutioning; and documented, updated, and managed customer account data. • Conducted rigorous root cause analysis while guiding customers through the support process, while researching and recreating issues as outlined in the software ticket. • Maintained a detailed understanding of Vivint products and services while working in a fast-paced, customer-centric, team-oriented environment. • Improved revenue by capitalizing on opportunities to upsell system upgrades, new products, and referrals. • Earned several promotions, including Advanced Technical Support, Live Chat Advanced Technical Support, and most recently, Application Feedback Specialist.



PD-Rx Pharmaceuticals, Inc.

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Accounts Receivable Specialist

  • May 2018 - Jan 2020

  • Maintained accountability for processing numerous financial transactions on a daily basis, including verifying, classifying, posting, and recording accounts receivables data. • Gathered and analyzed information from sales reports, customer data, and other sources, to verify the validity of account discrepancies. • Updated and posted revenues by verifying and entering transactions from the lockbox and local deposits; and ran daily reports to ensure the accuracy and correctness of information. • Summarized receivables by maintaining invoice accounts, coordinating monthly transfers to accounts receivable accounts, and verifying totals to prepare reports. • Promoted win-win solutions by spearheading and resolving outstanding accounts while examining customer payment plans, payment histories, and credit lines.



MSI Agency

• St George, Utah, United States

• Health & Life Insurance Agent

  • Feb 2014 - Apr 2018

  • Coordinated with customers to assess and evaluate their individual or business needs and financial status to propose protection plans that meet their criteria. • Forged and maintained robust relationships with clients, insurance brokers, and financial advisers while demonstrating the ability to create amenable solutions. • Improved engagement by conceptualizing and delivering bespoke marketing strategies and collateral for the website and email campaigns. • Cultivated continuous improvement by working with underwriters to amend policies; and remained abreast of current market conditions and competitor products.