Product Manager

• Dec 2021 - Present

Freelance Senior Project Manager

• Feb 2021 - Present

Project Manager

• Aug 2018 - Feb 2021

Operations Manager

• Nov 2016 - Aug 2018

-Account Management.-Develop and implement projects.-Business and strategy development.-Develop and monitor KPI for the administration and development of the IT area.-Ensure compliance with legal requirements, concerning the RH and IT area.-Search, recruit and administrate human resources, as required for project delivery.-Ensure IT projects delivery meets quality standards.-Software testing Q/A.-Perform commercial activities to promote company services.-Team management (23 direct reports)

Digital Media Specialist

• Jun 2015 - Oct 2016

-Accountable for ensuring that all digital campaigns are technically secure, scalable and provideconsumers with a superior brand engagement experience.-Ensuring digital projects incorporate the right pool of resources.-Engage BIS Services teams (Web Hosting, Testing, Security, Mobility, Architecture, and Network) asrequired to deliver secure, stable, and engaging consumer experiences.-Responsible for establishing and promoting the digital standards across PepsiCo, while ensuringthat all digital agencies adhere to the BIS digital standards.-Lead agency certifications, agency onboarding, website and mobile certifications.-Ensure engagement of BIS in all digital initiatives.-Identify process improvement areas, develop solutions and drive results.-Escalate issues & risks to digital manager, Information Security Group and DCC global teams.-Raise business partners' awareness of issues and risks while utilizing business language.-Proactively develop and maintain relationships with the brand, communication and digital business partners.-Team management (3 direct reports, 2 located in the UK and 1 in India).

Functional Analyst UK Commercial & European R&D

• Feb 2013 - Jun 2015

-Identify and collate key requirements.-Demand and release management.-Write functional specifications and other project deliverables.-Modelling R&D key business processes ensuring “UML” using PepsiCo International Standard.-Conduct ARIS training workshops for the Service Delivery Team to increase BPM awareness.-Coordinate system testing and UATs.-Manage cross-functional resources to drive business and functional change.-Ensure European Service Desk awareness of new applications and processes within R&D.-Build training materials and deliver workshops for the European Service Desk Community.-Service Delivery Lead for Accolade project in Europe.-Coordinate cross-functional resources to maintain end-users satisfaction.-Manage low-scale transformation projects for in-house and third-party applications.-Ensure a smooth transition to support for all application enhancements.-Incident Management and Recovery.-Maintain service availability for 12 R&D applications.-Provide day-to-day specialist support R&D community.-Team management (2 direct reports, 1 located in the UK and 1 in India).

Global CRM IC (Customer Service and Telesales) Business Process Analyst

• Apr 2012 - Feb 2013

-Build and implement a global business model for Europe and Latam countries-Build project deliverables meeting project deadlines and schedules-Lead country business readiness activities -Define global policies and procedures for Europe and Latam countries- Play an active support role in the design of the business processes and information model within the Global Solution-Build and execute training activities -Provide business support for Europe and Latam countries-Identification of new demands - Assist in the collection and consolidation of required business process information and data during workshops and meetings to ensure business requirements are understood and taken into consideration during the project.-Collate and input business requirements into the company standard portfolio management system (PPM)-Acts as the custodian of functional business requirements, and ensures that they are reflected in future upgrades, projects and releases-Ensure risks and issues are identified, captured, tracked, reported on and resolved with countries in a timely manner.-Coordinate change management activities -Constructs the Business process End to End scenario which will be the guideline to guarantee that the testing phase will fulfil accordingly the user needs and the real business practice. -Coordinates with the country the Jobs and Roles mapping, ensuring the correct assignment of the technical roles to country jobs.-Support data migration strategies-Works together with the BI team to analyse the business requirements regarding reports, determining layouts, KPIs and verifying that the functional designs fulfil initial user needs.-Play an active role within cross-functional topics.-Tracks all the possible defects or issues that can arise from go live.

Regional CRM (Customer Service) Business Process Analyst, Transformation Project

• Apr 2011 - Apr 2012

-Capture requirements.-Prepare workshops deliverables.-Build and implement a regional business model supported by SAP CRM.-Map business processes using a “UML”.-Play an active role during fit and gap analysis activities.-Active role in-country business readiness activities.-Provide country support during the implementation.-Build project deliverables meeting deadlines.

Business Process Analyst for Central America and the Caribbean

• May 2010 - Apr 2011

-Build and analyse databases.-Develop integration activities with key commercial areas.-Project development and management.-Market research.-Identification of key business opportunities.-Monthly reports of key commercial KPIs.-Report development and improvements.-Innovation. -Build and analyse databases.-Develop integration activities with key commercial areas.-Project development and management.-Market research.-Identification of key business opportunities.-Monthly reports of key commercial KPIs.-Report development and improvements.-Innovation.

External Consultant

• Jun 2009 - Dec 2009

- Analysis of work environment - Time and motion study - Auditing- Signalling y PPE- Build and define procedures - Induction on occupational safety - Analysis of work environment - Time and motion study - Auditing- Signalling y PPE- Build and define procedures - Induction on occupational safety