Senior Technical Business Analyst & Technical Writer

• Feb 2022 - Present

BA managing and defining complex IT issues and solutions for NSW government and State Emergency Services. Transition project for Service Now (SNOW) , MS Teams, Appian and other software. Including projects, consultation and process. Analysis of process for incident, problem, change and other ITIL processes. Liaising with stakeholders and peers to achieve fast and successful results. Technical Writing using. MS Word, MS Visio, MS Teams, MS PowerPoint - including design, process, work instruction and user journeys. Operations Manual, IT Operate Model. SharePoint and teams management. Alfresco document management. Working within tight timeframes. Show less

Systems Admin, Technical BA

• Mar 2019 - Feb 2022

• Technical writing and development of online documentation system. 200+ user guides published • Maintained SharePoint content and back-end management including lists, document stores, sites and pages. • Establishment, content writing and publication of monthly IT newsletter. • Build and implement software documentation repository held in MS teams. • Led process improvement initiatives. • Planning, implementation, and training of MS suite to user base. Including PowerPoint presentations, procedural documentation, and group training. • Introduction of ITIL components for change, support, and documentation. Weekly running change meetings and management of online helpdesk system. • Management & governance of policy for MS office backend. Documentation and liaison with Microsoft. • MS Teams and OneDrive rollout including recognition by Microsoft in the MS Education Blog. • Weekly report writing. • Plan, build, document, and provision VMware ESX environment. Show less

Infrastructure Consultant

• Feb 2018 - Feb 2019

• Creation of technical content including user guides and manuals • SharePoint content management and backend build/ support • Incident and change control management • Review and update existing company documents • Technical Project management including, migrate from hybrid exchange to Office 365, hybrid SharePoint to Office 365. OneDrive migrations for all users, Teams implementation and coordination • Implementation of simplification projects including consolidation and streamlining of the VMware environment, replacement of the AD forest, VPN access to the environment. Show less

IT Manager

• Jan 2017 - Feb 2018

Design and build new infrastructure for a startup company. Daily operations looking after Office 365, data stores, backup, AWS • Technical document creation for networking, workflow and building provision • Content creation for marketing department including flyers and brochures • Website content including image manipulation and blogs • Managing and developing budgets, IT strategy planning. • Managed reporting and content management of SharePoint sites marketing materials • Technical project management of all changes to the software and hardware environments. • Leading the team looking at future industry technologies. Including home automation, building design, environmental form. • Responsible for all aspects of the IT strategy including local and global architecture, environments, equipment, software, applications, websites, social media, and all IT solutions. Show less

Systems Analyst & Snr Cloud Engineer

• Jan 2011 - Jan 2017

Responsible for building & configuring cloud environment toolsets. VMware. CA security, tools, automation & maintenance. SharePoint sites. Design and implementation of service-based alerting and reporting. • Technical writing liaising with project managers and business development • Developed client presentations for projects • Created user guides (internal and customer) • SharePoint: Managed including images, links, libraries, data integration with the reporting structure • Tools: Monitor and manage customer environments using CA toolsets, report and analyse large amounts of data • AWS: working with both local (Fujitsu) cloud and AWS cloud offerings for customers Show less

Infrastructure Consultant

• Jun 2010 - Jan 2011

Working as part of a senior team of engineers transitioning new customers into our environment. Documentation of system transition documents. Network diagrams Working with CA tools to build network maps and ensure customer satisfaction during the transitions. Managing SAN and all manner of other technologies. During this great contract, I worked closely with the customers to port their data/ systems into our environment in a managed services capacity. Working as part of a senior team of engineers transitioning new customers into our environment. Documentation of system transition documents. Network diagrams Working with CA tools to build network maps and ensure customer satisfaction during the transitions. Managing SAN and all manner of other technologies. During this great contract, I worked closely with the customers to port their data/ systems into our environment in a managed services capacity.

Infrastructure Consultant

• Feb 2009 - Jun 2010

Managing a 60+ server Windows network which incorporates SQL, Exchange, Application, Citrix and File & Print servers running on Compellent SAN and ESX. Over 50% of the environment is virtualized. Over 50% of the 250 user base run Citrix ICA clients. This is a very complex environment with a mix of virtualized and physical servers, many different clients, different locations and bespoke apps. The environment has in excess of 8 million stored emails, a new DMS system and everything linked together via a SharePoint environment. In addition to the thousands of faxes per month, we have an outsourced IP telephony system feeding to in our proprietary software. Show less

Manager - Systems & Technology

• Jan 2007 - Feb 2009

Executives Online is an online recruitment service for senior & board level executives providing permanent and interim placements for the Asia-Pacific market. This role has 3 sides to it. • Managing the networks, servers, databases, phone systems, global VPN links and all technical aspects of the business. (www.executivesonline.com.au) • Management of small CISCO network (for large scale network management please see the jobs I held for IBM and Argus Telecommunications below) • Business development through marketing design and creation of advertising material for the web using HTML, Flash, Photoshop and Swish • Managing Search Engine Optimisation (SEO) for Executives Online Australasia Key Achievements • Successful implementation of local and wide area network solutions using current internet technologies connecting Australia and the UK • Design and build of accompanying “licensee” website • Liaison with vendors/ partners/ affiliates implementing connectivity and links through Executives Online – including porting of data from multiple sources • Design, build and supply of marketing materials in the form of documents/ web banners/ HTML mailshots/ graphical mailshots (using flash and photoshop) • Performance monitoring and management of Google Ad-words, Yahoo SM • Building and maintaining intranet/ terminal services • Implementation of SOE/ updates and central control through group policies and Windows Update server Show less

Director

• 2004 - 2006

I started boxfullofnothing.com specialising website design and development as well as MS Access databases for home business and SME’s • Design and build of 20 websites for local business. • Successful implementation of 2 business critical systems in the Northern Beaches area. This included meeting and discussing requirements, building and agreeing budgets and deadlines, software development, user testing and implementation. These companies are aggregators of supplies in their preferred industry and required software to manage inventory, sales, purchases and provide complex reporting (both companies had found MYOB could not do what they required and wanted something bespoke). Show less

Consultant

• Mar 2001 - Mar 2003

Key achievements Planning and architectural design of ATM and Frame Relay network solutions for train control systems (signaling) Building test plans and design documents Project managing solutions through the creation of Gantt charts & task lists, management of resources using MS Project Coordination of meetings at a technical and management level Configuring and supporting CISCO routers and switches 3rd level support for the ATM and Frame relay WANs & LANs Windows 2000 server configuration, Active Directory configuration, DNS, DHCP etc Provision of solutions for customers (working with VPNs, routing tables, NAT, access lists, OSPF, RIP +) Analysis of traffic statistics and reporting, protocol analysis, bandwidth analysis + Creation of over 80 procedures, policies and reports to aid in documenting work practices Building an HTML front end to facilitate easy access to tools and documents within the group Show less

Technical Project Engineer (Network)– LAN/ WAN Stadium Australia

• Jul 1999 - Jan 2001

Stadium Australia Supervising SOCOG volunteers Monitoring and reacting to network issues and liaising with all other groups to ensure integrity of problem reporting and resolution. Managing a broad range of network equipment – 4 local LANs, results systems, commentator systems, Swiss timing etc. We were a centre for Sydney Olympic Park using an 8265 with SMF links to all venues (in addition to our own running MMF within the venue). Support for over 550 PCs including 10 “trolleys” which were wheeled onto the field of play for input of results. Part of my responsibility was to ensure feeds from Swiss timing and output to our results systems and scoreboards maintained integrity (sometimes under extreme pressure & the gaze of 190,000 people!). Token Ring network for Commentator information system which branched out across the whole stadium and into the IBC (running on 8260 and 8239s). Network monitoring & fault finding using Tivoli Netview. Show less

IT

• 1990 - 1993

Database administrator

• 1984 - 1987