Experience

Canteen Australia

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Head of Continuous Improvement

  • Jan 2021 - Present

  Focusing on sustained Continuous Improvement at Canteen across all major functions of the Business including:- Providing leadership and advice on business improvement opportunities- Drafting and Managing the roadmap for Key Initiatives across Data, Technology & Digital- Adopting a structured approach to effectively manage and implement change within the business- Introducing Digital Dexterity into Canteen to support existing Data Maturity Model- Helping drive Best Practice processes across core business functions- Working on strategic initiatives to support potential new/diversified income opportunities- Extending Salesforce.com to support Client and Supporter Data Architecture Models and a Digital First Approach

• Business Systems & Data Lead, Salesforce Project Manager

  • Mar 2019 - Dec 2020

  Initially brought in to assist CanTeen with their troubled Salesforce.com CRM implementation. Now working to ensure CanTeen drives value from its investment in Business Systems such as CRM and Finance. Co-chair of Data Working Group that aims to implement strategies to improve data maturity at CanTeen. Working closely with IT Director to ensure a sustainable IT and Data Architecture as well as continuing to manage the Salesforce team and implementation of new Finance Platform.



Mito Foundation

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Independent Business Consultant

  • Jan 2018 - Jan 2019

  Worked with the Mito Foundation to ensure their IT strategies & systems were aligned to support their rapidly growing business. Key projects included reviewing existing IT solutions to identify opportunities for improvement and cost savings, drafting Business Cases to support purchase of new CRM and Fundraising systems and managing the selection, implementation and project management of CRM, Marketing Automation and Peer to Peer Fundraising solutions. Worked with the Mito Foundation to ensure their IT strategies & systems were aligned to support their rapidly growing business. Key projects included reviewing existing IT solutions to identify opportunities for improvement and cost savings, drafting Business Cases to support purchase of new CRM and Fundraising systems and managing the selection, implementation and project management of CRM, Marketing Automation and Peer to Peer Fundraising solutions.



Tutor Doctor

• Canada
• Education Management
• 700 & Above Employee

• Business Owner | Tutoring | Education

  • Jul 2016 - Oct 2017

  Successfully established an In Home Tutoring business on Sydney’s Northern Beaches. Responsible for setting up all operational support systems and the design and execution of the web-site, social media marketing and sales. Once profitable, business sold. Successfully established an In Home Tutoring business on Sydney’s Northern Beaches. Responsible for setting up all operational support systems and the design and execution of the web-site, social media marketing and sales. Once profitable, business sold.



National Rugby League

• Australia
• Spectator Sports
• 400 - 500 Employee

• CRM Programme Manager

  • Dec 2014 - Dec 2015

  Responsible for helping maximise Fan Engagement at the NRL with a focus on Customer Relationship Management (CRM) and effective Customer Data Management. Completed an IT Audit across all of the NRL Business Divisions to identify key risk areas. Helped draft the 3 year CRM and Customer Data Strategy for the NRL and wrote business cases to support the purchase of Behavioural Marketing and Middleware Solutions to support the CRM and Data Management Strategies. Also project manager of on-going Salesforce.com CRM solution.



National Rugby League

• Australia
• Spectator Sports
• 400 - 500 Employee

• Head of CRM/Project Manager - Salesforce.com

  • Mar 2010 - Apr 2014

  Responsible for Customer Relationship Management (CRM) at the NRL. Project Manager responsible for successful implementation of Salesforce.com across the NRL including HQ, 16 Clubs and associated leagues. Led project team responsible for developing a Membership Management Module within Salesforce that integrated Ticketek with Salesforce for the first time Responsible for Customer Relationship Management (CRM) at the NRL. Project Manager responsible for successful implementation of Salesforce.com across the NRL including HQ, 16 Clubs and associated leagues. Led project team responsible for developing a Membership Management Module within Salesforce that integrated Ticketek with Salesforce for the first time



Professional Advantage

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Engagement Manager

  • May 2007 - Dec 2009

  Engagement Manager responsible for delivering large scale projects utilising the Microsoft product suite including Dynamics CRM. Responsibilities included proposal development, stakeholder management and account management for key strategic clients. Engagement Manager responsible for delivering large scale projects utilising the Microsoft product suite including Dynamics CRM. Responsibilities included proposal development, stakeholder management and account management for key strategic clients.



Independent Consultant

• India
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Oct 2002 - Oct 2003

  Programme Manager responsible for helping set up two ‘Shared Service Centres’ in Manchester and Madris that centralised all the business administration functions for CHEP Europe. Programme Manager responsible for helping set up two ‘Shared Service Centres’ in Manchester and Madris that centralised all the business administration functions for CHEP Europe.



ntl UK

• Business Consultant & Project Manager

  • 1996 - 2001

  Internal Business Consultant responsible for identifying and implementing business improvement initiatives within the business division of this major UK telco. Project Manager responsible for the successful implementation of new Customer Relationship Management (CRM) System. Internal Business Consultant responsible for identifying and implementing business improvement initiatives within the business division of this major UK telco. Project Manager responsible for the successful implementation of new Customer Relationship Management (CRM) System.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Consultant

  • May 1994 - Oct 1997

  Graduate consultant working on business process re-engineering projects within the Financial Services Industry in Sydney and New York. Graduate consultant working on business process re-engineering projects within the Financial Services Industry in Sydney and New York.