Experience

Team Global Express

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Scrum Master

  • Aug 2022 - Present

  Melbourne, Victoria, Australia



SERV

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Application Analyst

  • Sep 2020 - Aug 2022

  Melbourne, Victoria, Australia • Investigate, monitor, and resolve issues/problems in systems, processes, and services while maintaining SLA. • Analyse issues from a technical and functional perspective and implement agreed remedies and preventive measures for issues/problems. • Take the necessary steps to address them and improve the operational performance of the IT systems. • Coordinates the implementation of agreed remedies and preventative measures. • Monitor the application service availability and ensure… Show more • Investigate, monitor, and resolve issues/problems in systems, processes, and services while maintaining SLA. • Analyse issues from a technical and functional perspective and implement agreed remedies and preventive measures for issues/problems. • Take the necessary steps to address them and improve the operational performance of the IT systems. • Coordinates the implementation of agreed remedies and preventative measures. • Monitor the application service availability and ensure proactive measures are in place to avoid interruptions. • Acquire and maintain knowledge for key applications and advise users/customers and other stakeholders regarding usage. • Performs defined tasks to monitor service delivery against SLAs, ITSM principles, and the Global Delivery Model. • Recommend and implement solutions post-analysis of issues and problems and contributes to process improvements. • Identify and resolve application issues, including diagnosing and prioritising incidents in accordance with established processes and procedures. • Perform security administration tasks following agreed procedures. • Assist in application maintenance activities including patching, upgrading, optimising, and testing of business systems to meet business needs. • Contribute to creating and maintaining system documentation • Engage in SSL certificate upgrade tasks Show less



Ventia

• Australia
• Facilities Services
• 700 & Above Employee

• Delivery Lead

  • Feb 2017 - Sep 2020

  Melbourne, Australia Responsibilities Project Management : • Planned and managed projects and products, ensuring they are executed to fulfill the customer’s need • Conducted meetings, workshops with SMEs to gather, analyze and document their requirements • Worked with key stakeholders to define scope, budget, project objectives and delivery milestones • Guided the development team to achieve the business outcome • Liaised with clients, stakeholders, development teams, SDMs, vendors and… Show more Responsibilities Project Management : • Planned and managed projects and products, ensuring they are executed to fulfill the customer’s need • Conducted meetings, workshops with SMEs to gather, analyze and document their requirements • Worked with key stakeholders to define scope, budget, project objectives and delivery milestones • Guided the development team to achieve the business outcome • Liaised with clients, stakeholders, development teams, SDMs, vendors and higher management • Provided regular project reports to stakeholders, PMO, and Executives • Introduced new technologies/methods to products Technical : • Gathered requirements, designed and implemented solutions, tested systems, documented and maintained software systems • Conducted BAU Issues debugging and fixing • Providing ad-hoc SQL reports • Configured DB servers, migrated DB servers • Developed DB procedures/views/functions • Optimised DB queries tables • SQL Data fixing for BAU issues • Created DB maintenance plans • Designed and developed Datawarehouse’s and ETL Processes • Produced SSRS detailed reports for higher management • Created BI dashboards • Debugging code to investigate issues and fixing/reporting issues • Conducted System testing/monitoring and health checks on a regular basis • Configuring, maintaining, administering, supporting, and customizing applications • Analyse logfiles/setup log files to investigate issues • Managed the incident life cycle from triaging, investigating, escalating to post-incident follow-up • Created PowerShell scripts for various tasks • Created and maintained technical documents and manuals • Identified future potentials of the product • Recommended and implemented suitable tools to improve the management and monitoring of applications and databases • Provided specialized technical advice on the implementation of new projects and the integration or impacts to existing systems • Leading deployment teams and managing releases Show less



Global Financial Media

• United Arab Emirates
• Information Technology & Services
• 100 - 200 Employee

• Software Engineer

  • Mar 2013 - Nov 2016

  Sri Lanka Responsibilities • Gathered requirements, designed and implemented solutions, tested systems, documented and maintained software systems • Conducted client discussions to get clarifications and approval of the proposed solution • Implemented quality assurance strategies, conducted development unit/integration testing prior to the final quality assurance release • Compiled technical proposals, user stories, UML diagrams, implementation manuals, user guides and maintenance guides •… Show more Responsibilities • Gathered requirements, designed and implemented solutions, tested systems, documented and maintained software systems • Conducted client discussions to get clarifications and approval of the proposed solution • Implemented quality assurance strategies, conducted development unit/integration testing prior to the final quality assurance release • Compiled technical proposals, user stories, UML diagrams, implementation manuals, user guides and maintenance guides • Coordinated with other external teams such as QA Team in deploying and setting up the environment and application, BA team for clarifying and validation of the requirements, Support team for identifying environments/technologies, troubleshooting, validate bug fixes and Project management team in setting up plans, schedules, and monitoring activities. • Developed changes request and enhancements based on the client discussions and requirements • Mentored and trained trainee software engineers/interns. • Conducted user acceptance testing, customer demos, and end-user training. • Developed different kinds of prototypes to demonstrate proposed solutions for the clients • Deployed new version of the system in client sites Show less