Experience

Mercedes-Benz of Orange County

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Feb 2019 - Present

  Manage daily operations, scheduling, and sales in a fast paced, high-growth dealership environment. Collaborates directly with manufacturer and executive team in development/execution of vital business strategies, marketing campaigns, and solutions. High proficiency with CDK, Microsoft Office/Excel/Outlook. Supervise all service advisors, technicians, and scheduling team; lead team training sessions/presentations designed to enhance customer experience. Point of contact for dealership incentive programs, vehicle recalls, and customer service requests. Implements strategies to drive improvement in timing of all service completion rates; heavy collaboration with corporate operations, marketing, and dealership sales/service teams to drive timely, trusted, and effective communication with customers; proven success in surpassing client expectations and projected growth targets/goals. Follows, designs, and implements modifications to existing SOPs to improve the service team’s response rate, execution and delivery of timely corporate reporting, and high-touch, fast, detailed, effective client communication across diverse platforms. Experienced data management utilizing Excel and Microsoft Office Suite to analyze, project, and report trends and dealership metrics. Show less



Jack Daniels Motors

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Motorsports Director

  • Jul 2010 - Feb 2019

  Developed, designed, executed/launched high-level business plans promoting the dealership’s unique performance and technology-focused aftermarket sales division for Porsche, Audi, and VW brands. Optimized customer experience and achieved long term business growth via custom-designed incentives and solutions; proven track record of exceeding dealership and client expectations. Developed cost-effective budgeting and managed expenses, inventory levels, marketing, recruitment, and training for the division; assisted with and appeared in dealership commercials. Collaborated with operations, manufacturers and external partners/suppliers to establish novel, custom sales offerings designed to attract/grow brand enhancement outside of the factory scope for corporate and private clientele. Show less



Safe & Sound Stereo Ltd. / GSM Auto Leasing & Sales

• Founder

  • Feb 1985 - Jun 2010

  Built, launched, and developed a wholesale/retail auto and electronics entity delivering sales, installations, and financing of aftermarket sound, performance equipment, and pre-owned vehicles. Trained team in presentation of product strategies and sales campaigns leading to positive sales growth. Designed print and commercial spots for web and television. Expanded business plan to include off-site installation of residential satellite systems and vehicle installations. Hired and trained a fleet of mobile technicians and offered daily routine/emergency service. Provided timely, exceptional customer service. Conducted quarterly growth in merchandising presentations at dealerships, designed/set up remote dealer showrooms, and launched a state-of-the-art showroom on site to attract growing retail clientele base. Conducted product demos to showcase technology. Offered on-site mechanical/auto body repairs and service to dealers and retail clientele. Managed active auto and truck rental fleet. Show less



Just Frank Realty & Development Co.

• Co-Founder

  • Jun 1995 - Jun 2007

  Property developer and manager of real estate holdings in Nyack, NY. Executed all sales and lease contracts; maintained properties, managed and coordinated subdivisions for commercial/private mixed use. Point of contact for interested parties; showed properties. Served as general contractor and project manager; ensured compliance with county/town/village zoning codes. Property developer and manager of real estate holdings in Nyack, NY. Executed all sales and lease contracts; maintained properties, managed and coordinated subdivisions for commercial/private mixed use. Point of contact for interested parties; showed properties. Served as general contractor and project manager; ensured compliance with county/town/village zoning codes.