Experience

parcelLab

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Client Partner

  • Oct 2021 - Present

  parcelLab is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as H&M, Hugo Boss, IKEA, Bose, Puma, Farfetch and Nespresso. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into… Show more parcelLab is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as H&M, Hugo Boss, IKEA, Bose, Puma, Farfetch and Nespresso. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy. Show less parcelLab is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as H&M, Hugo Boss, IKEA, Bose, Puma, Farfetch and Nespresso. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into… Show more parcelLab is the leading Operations Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as H&M, Hugo Boss, IKEA, Bose, Puma, Farfetch and Nespresso. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy. Show less



Monetate

• United States
• Software Development
• 100 - 200 Employee

• Account Manager

  • Oct 2015 - Oct 2021

  Monetate powers multi-channel personalization for the world’s best brands. Built for speed, the Monetate Platform’s easy-to-use interface allows marketers to create, test and deploy an unlimited number of personalized digital experiences with limited need for IT or consulting resources. Monetate powers multi-channel personalization for the world’s best brands. Built for speed, the Monetate Platform’s easy-to-use interface allows marketers to create, test and deploy an unlimited number of personalized digital experiences with limited need for IT or consulting resources.



SLI Systems

• New Zealand
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2012 - Oct 2015

  SLI Systems enables the world’s leading e-commerce retailers to increase sales by connecting shoppers with the products they’re most likely to buy. With proven search technology that learns from the activity of real site visitors, SLI delivers SaaS-based site search, navigation, merchandising, mobile, recommendations and SEO solutions that arm retailers with the tools they need for rapid growth. SLI Systems is the most chosen SaaS-based site search provider to U.S. Internet Retailer Top 1,000… Show more SLI Systems enables the world’s leading e-commerce retailers to increase sales by connecting shoppers with the products they’re most likely to buy. With proven search technology that learns from the activity of real site visitors, SLI delivers SaaS-based site search, navigation, merchandising, mobile, recommendations and SEO solutions that arm retailers with the tools they need for rapid growth. SLI Systems is the most chosen SaaS-based site search provider to U.S. Internet Retailer Top 1,000 retailers. - Manage and build strong customer relationships with my clients that allow for continuity, and ongoing representation for SLI Systems. - Ensure the timely and successful deployment of SLI Systems software to our customers. - Closely monitor success metrics to ensure ROI is maximised using analytics software including Google Analytics and conduct regular reviews with customers to discuss opportunities for improvement. - Disseminate product best practices and industry specific advice regarding eCommerce and product merchandising. - Work with engineering teams to resolve customer support issues/questions. - Serve as an advocate for my clients in driving the improvement and evolution of both their sites and SLI Systems products and services. - Provide input to Product Managers on new services/products/features requested by clients. - Provide Sales Directors with pre-sales technical support. - Use of Salesforce.com to feedback client implementation progress. Show less SLI Systems enables the world’s leading e-commerce retailers to increase sales by connecting shoppers with the products they’re most likely to buy. With proven search technology that learns from the activity of real site visitors, SLI delivers SaaS-based site search, navigation, merchandising, mobile, recommendations and SEO solutions that arm retailers with the tools they need for rapid growth. SLI Systems is the most chosen SaaS-based site search provider to U.S. Internet Retailer Top 1,000… Show more SLI Systems enables the world’s leading e-commerce retailers to increase sales by connecting shoppers with the products they’re most likely to buy. With proven search technology that learns from the activity of real site visitors, SLI delivers SaaS-based site search, navigation, merchandising, mobile, recommendations and SEO solutions that arm retailers with the tools they need for rapid growth. SLI Systems is the most chosen SaaS-based site search provider to U.S. Internet Retailer Top 1,000 retailers. - Manage and build strong customer relationships with my clients that allow for continuity, and ongoing representation for SLI Systems. - Ensure the timely and successful deployment of SLI Systems software to our customers. - Closely monitor success metrics to ensure ROI is maximised using analytics software including Google Analytics and conduct regular reviews with customers to discuss opportunities for improvement. - Disseminate product best practices and industry specific advice regarding eCommerce and product merchandising. - Work with engineering teams to resolve customer support issues/questions. - Serve as an advocate for my clients in driving the improvement and evolution of both their sites and SLI Systems products and services. - Provide input to Product Managers on new services/products/features requested by clients. - Provide Sales Directors with pre-sales technical support. - Use of Salesforce.com to feedback client implementation progress. Show less



Litmus MR Limited

• London, United Kingdom

• Commercial Analyst

  • Jul 2011 - Nov 2012

  - Managing of high profile accounts including GSK (Lucozade and Ribena) and British American Tobacco. - Self-ownership of internal ‘Litmus Graduate Training Scheme’ which included 9 presentations, technical assessments, and industry specific knowledge assessments. - Statistical analysis of promotional activity and media; providing ROI reports used for strategic decision making - Working to weekly and monthly deadlines of database deliveries including working alongside and providing… Show more - Managing of high profile accounts including GSK (Lucozade and Ribena) and British American Tobacco. - Self-ownership of internal ‘Litmus Graduate Training Scheme’ which included 9 presentations, technical assessments, and industry specific knowledge assessments. - Statistical analysis of promotional activity and media; providing ROI reports used for strategic decision making - Working to weekly and monthly deadlines of database deliveries including working alongside and providing instruction to a team of SQL developers. - Client setups including training sessions - Technical support to clients on Aztec Temple software Show less - Managing of high profile accounts including GSK (Lucozade and Ribena) and British American Tobacco. - Self-ownership of internal ‘Litmus Graduate Training Scheme’ which included 9 presentations, technical assessments, and industry specific knowledge assessments. - Statistical analysis of promotional activity and media; providing ROI reports used for strategic decision making - Working to weekly and monthly deadlines of database deliveries including working alongside and providing… Show more - Managing of high profile accounts including GSK (Lucozade and Ribena) and British American Tobacco. - Self-ownership of internal ‘Litmus Graduate Training Scheme’ which included 9 presentations, technical assessments, and industry specific knowledge assessments. - Statistical analysis of promotional activity and media; providing ROI reports used for strategic decision making - Working to weekly and monthly deadlines of database deliveries including working alongside and providing instruction to a team of SQL developers. - Client setups including training sessions - Technical support to clients on Aztec Temple software Show less



Teradata Marketing Applications DE

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Account Executive

  • Jul 2009 - Aug 2010

  Responsibilities included: - Solely hosting training session presentations - Technical support on eCmessenger software - New client setups - Managing multiple projects - Managing client expectations including evaluating projects, budgets & timeframes - Liasing between the client and internal staff within eCircle to resolve issues - Problem solving on specific client issues - Evaluating how to improve clients current email trends to make them more profitable Responsibilities included: - Solely hosting training session presentations - Technical support on eCmessenger software - New client setups - Managing multiple projects - Managing client expectations including evaluating projects, budgets & timeframes - Liasing between the client and internal staff within eCircle to resolve issues - Problem solving on specific client issues - Evaluating how to improve clients current email trends to make them more profitable