Experience

Accel Group Inc

• United States
• Retail
• 1 - 100 Employee

• Computer Numerical Control Machinist

  • Dec 2018 - Present



PifsCreativeStudios

• Columbus, Ohio, United States

• Certified Drone Operator

  • Apr 2021 - Present

  All the Professional Drone Photography/Video Media Production Services You could Possibly Want... ☆Quality at Great Prices☆ ☆Pre-Designed Contracts For Common Services☆ ☆Custom Contracted Services Tailored To Your Specifics☆ ☆Photography/Video Editing Add-On Services☆ 《Services Offered》 ●Real Estate Aerial Photography/Video ●Private/Public Land Survey Aerial Photography/Video ●Business/Marketing Aerial Photography/Video ●Aerial Event Photography/Video (Weddings, Car Shows, Concerts & Live Events, Birthday Parties, Company Outings, etc.) ●Any Custom Contracted Aerial Photography/Video that comes to your mind ◇Message Us Now To Start Discussing Further Details & Plans For All Drone Photography/Video Services Needed◇ Your Business is Much Appreciated, PifsCreativeStudios Show less



Total Quality Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Freight Broker

  • Aug 2017 - Nov 2017

  • Addressed customer service inquiries in a timely and accurate fashion • Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints • Made reasonable procedure exceptions to accommodate unusual customer requests • Provided input to assist in selection and implementation of new phone systems • Developed effective relationships with all associated call center departments through clear communication • Worked with management to ensure adequate changes were made to policies and procedures to improve customer satisfaction • Properly directed inbound calls in phone queues to improve call flow • Collected customer feedback and made process changes to exceed customer experience goals • Demonstrated mastery of customer service call script within established time frames • Maintained up-to-date records at all times • Built customer loyalty by placing follow-up calls for customers who reported product or service issues Show less



Sherwin-Williams

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Operations Manager

  • Apr 2016 - Aug 2017

  • Taking orders and assisting in scheduling of customers and installers • Recruiting/Training/Supervising & Appraisals/Billing/Logistics/Payables & Receivables/Managed store financials • Worked closely with the district manager to formulate and build the store brand • Trained staff to deliver outstanding customer service • Addressed and corrected sales staff communication issues in a tactful and effective manner • Consistently met and exceeded department expectations for productivity and accuracy levels • Addressed customer inquiries and resolved complaints • Stocked and restocked inventory when shipments were received • Maintained accurate inventory levels by reviewing receiving/billing statements and completing weekly inventory reports • Maintained a clean, safe work environment for customers and associates • Reorganized the sales floor to meet company demands • Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts • Completed weekly schedules according to payroll policies • Trained staff to deliver outstanding customer service • Managed a staff of 15 different sub-contracted teams • Implemented new charge accounts upon hiring contractors • Collected monies from customers on past due accounts • Generated repeat business through exceptional customer service • Responsible for writing a weekly schedule for up to 15 employees • Managed multiple job sites at once while ensuring customer satisfaction • Conducted estimates and sold jobs Show less