Mohammed Aregbesola, SCA, SCBA, PSM®
Salesforce Business Analyst at Manifest & Company Inc. (Salesforce Consulting Partner)- Claim this Profile
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Bio
Oladele O.
I have had the pleasure of working with Mohammed on various Salesforce projects, and I can confidently say that he ranks amongst the best professionals in this field. His strategic approach and exceptional leadership skills have consistently galvanized his team to deliver outstanding results, meeting and exceeding their set KPIs over the years. Mohammed's self-starting attitude is particularly impressive in the Salesforce space, as he requires no external motivation to get things done. He is an outstanding and resourceful professional, constantly demonstrating the managerial acumen necessary to optimize available Salesforce tools for the best possible outcome. His result-oriented leadership style has made him an invaluable asset to his team, and his impact has been remarkable. In light of Mohammed's exceptional performance and unwavering dedication to his work, I strongly recommend him for any future Salesforce-related opportunities. He is a reliable, capable, and inspiring Salesforce professional, and I have no doubt that he will continue to excel in all his endeavors in this field.
Oladele O.
I have had the pleasure of working with Mohammed on various Salesforce projects, and I can confidently say that he ranks amongst the best professionals in this field. His strategic approach and exceptional leadership skills have consistently galvanized his team to deliver outstanding results, meeting and exceeding their set KPIs over the years. Mohammed's self-starting attitude is particularly impressive in the Salesforce space, as he requires no external motivation to get things done. He is an outstanding and resourceful professional, constantly demonstrating the managerial acumen necessary to optimize available Salesforce tools for the best possible outcome. His result-oriented leadership style has made him an invaluable asset to his team, and his impact has been remarkable. In light of Mohammed's exceptional performance and unwavering dedication to his work, I strongly recommend him for any future Salesforce-related opportunities. He is a reliable, capable, and inspiring Salesforce professional, and I have no doubt that he will continue to excel in all his endeavors in this field.
Oladele O.
I have had the pleasure of working with Mohammed on various Salesforce projects, and I can confidently say that he ranks amongst the best professionals in this field. His strategic approach and exceptional leadership skills have consistently galvanized his team to deliver outstanding results, meeting and exceeding their set KPIs over the years. Mohammed's self-starting attitude is particularly impressive in the Salesforce space, as he requires no external motivation to get things done. He is an outstanding and resourceful professional, constantly demonstrating the managerial acumen necessary to optimize available Salesforce tools for the best possible outcome. His result-oriented leadership style has made him an invaluable asset to his team, and his impact has been remarkable. In light of Mohammed's exceptional performance and unwavering dedication to his work, I strongly recommend him for any future Salesforce-related opportunities. He is a reliable, capable, and inspiring Salesforce professional, and I have no doubt that he will continue to excel in all his endeavors in this field.
Oladele O.
I have had the pleasure of working with Mohammed on various Salesforce projects, and I can confidently say that he ranks amongst the best professionals in this field. His strategic approach and exceptional leadership skills have consistently galvanized his team to deliver outstanding results, meeting and exceeding their set KPIs over the years. Mohammed's self-starting attitude is particularly impressive in the Salesforce space, as he requires no external motivation to get things done. He is an outstanding and resourceful professional, constantly demonstrating the managerial acumen necessary to optimize available Salesforce tools for the best possible outcome. His result-oriented leadership style has made him an invaluable asset to his team, and his impact has been remarkable. In light of Mohammed's exceptional performance and unwavering dedication to his work, I strongly recommend him for any future Salesforce-related opportunities. He is a reliable, capable, and inspiring Salesforce professional, and I have no doubt that he will continue to excel in all his endeavors in this field.
Credentials
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Salesforce Certified Business Analyst
SalesforceMay, 2023- Nov, 2024 -
Professional Scrum Master™ I (PSM I)
Scrum.orgApr, 2023- Nov, 2024 -
Salesforce Certified Sales Cloud Consultant
SalesforceApr, 2023- Nov, 2024 -
Business Administration Specialist
Salesforce Trailhead Superbadges -
Lightning Experience Reports & Dashboards Specialist
Salesforce Trailhead Superbadges -
Salesforce Certified Administrator (SCA)
Salesforce -
Salesforce Certified Platform App Builder Certification
Salesforce -
Salesforce Certified Service Cloud Consultant
Salesforce -
Selling with Sales Cloud Specialist
Salesforce Trailhead Superbadges -
Service Cloud Specialist
Salesforce Trailhead Superbadges
Experience
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Manifest & Company Inc. (Salesforce Consulting Partner)
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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Salesforce Business Analyst
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Jan 2022 - Present
• Create and implement sustainable CRM solutions on Salesforce Enterprise cloud platform using Agile framework and software lifecycle practices. This includes eliciting requirements, creating sequence diagrams, writing user stories and document key data to respond to development requests. • Set up and configure Salesforce applications for business development purposes, including custom application development, administration, and deployment. • Configure and implement Service Cloud features, such as support processes, queue and skill-based case routing, Omni Channel Routing, entitlement processes, milestones, web to case, case escalations, knowledge article publishing, live chat, and community websites. • Configure and implement Sales Cloud features, including lead scoring, qualification, and conversion using automation tools, approval processes, territory management, opportunity, quote, and contract management. • Customize Salesforce.com to fit the client's specific business needs for process improvements, including mapping out their current business flow. • Optimize Salesforce functionality to drive user adoption and engagement, including user management, sharing/visibility, reporting/dashboards, custom objects and fields, and automation using workflow rules, process builder, flows, approval processes, validation rules, and data management. • Act as a Salesforce subject matter expert in scrum sessions and define development and deployment processes by conducting gap analysis and facilitating continuous improvement of existing processes. • Design a data model that is favorable for reporting, integrations, and data warehousing. Technology Stack: Salesforce Lightning, Jira, Lucid Charts, Flows, Sales & Service Cloud, Show less
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Liberty Assured Limited
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Nigeria
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Financial Services
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1 - 100 Employee
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Business Analyst
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Feb 2018 - Dec 2022
• Led gap analysis, creation, document update, process maps, and procedures for solution functionality and customer requirements. • Worked with Product Owner to manage the product backlog and ensure user stories are well written, groomed, approved and ready for pick up during sprint activities, leading to increased product delivery by 50%. • Liaised with key stakeholders and development team to bridge communication gap throughout the entire SDLC. • Facilitated training and support to end-users on new and enhanced products through workshops and created training documents to guide them. • Delivered actionable analytics on sales performance and customer behaviour through custom reporting and dashboard creation, leading to a 15% increase in overall revenue. • Conducted interviews, focus groups and job shadowing with internal and external stakeholders to capture business processes and requirements. • Maintained end-to-end view of business processes. Work with the change management team to ensure product documentation including user guides and product information are maintained and up-to-date. • Spearheaded the implementation of Service Cloud Console and chat support using Service Cloud's Omni-Channel, resulting in a 30% increase in customer inquiries handled per day. • Implemented process improvements, resulting in a 25% decrease in the sales cycle with increased conversion rates and delivered actionable analytics on sales performance through custom salesforce reporting and dashboard creation, leading to a 15% increase in revenue using the sales cloud. Serves as the first point of contact for business applications, providing initial (Tier I) and technical escalations (Tier II) support, troubleshooting issues, and preparing reports while collaborating with stakeholders to deliver timely solutions Show less
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Vizual Plus Design Studios
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Lagos, Nigeria
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Associate Business Analyst
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Oct 2013 - Dec 2017
Facilitated and organized functional project requirements gathering, developed comprehensive plans to achieve objectives, and coordinated technical schedules. • Conducted routine quality assessments of supplied materials and installation methodology. • Consulted with clients to create project briefs, specifications, and development plans that fully meet their needs. • Collaborated with cross-functional consultant team members to establish and communicate appropriate standards, strategies, policies, methodologies, techniques, and tools for successful project execution. • Acted as a liaison between project sponsors, stakeholders, and other project teams to coordinate project scope, cost analysis, milestones, mitigate risks and cultivate strong professional relationships. Show less
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Education
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Trailhead by Salesforce
Salesforce Professional Certifications -
Yaba College of Technology, Yaba, Lagos
Higher National Diploma, Architecture
Community
