People Manager

• Oct 2023 - Present

HR Business Partner, Learning & Development

• Nov 2022 - Sep 2023

People & Operations Coordinator

• Jul 2021 - Jul 2022

Training & Quality Assurance Specialist

• Sep 2019 - Jul 2021

Training the CX team through a period of rapid hiring across the London and Bristol offices, before and during the COVID-19 pandemic where the business is fully remote. Weekly quality assurance checks and professional one-to-one coaching. Developing new frameworks. Working on a variety of company-wide projects and committees.

Data Intern

• Feb 2020 - Feb 2021

1 year internship alongside my QA & Training role with the Data team. Worked in the quantitative and qualitative sides of the department, as a Data Analyst and a User Researcher. Key skills include SQL, Github, Gitlab, Scrum, Looker, survey building, research interviews.

Customer Experience Champion

• May 2019 - Sep 2019

Returning to work after a few months of travel. Full-time member of the Customer Experience team.

Team & Office Manager

• May 2018 - Sep 2018

A role created due to my strong relationships throughout the company. Centred around team wellbeing, company culture analysis, communications and supporting the team through a period of office change and team growth.

Sales Development Representative

• Jan 2018 - May 2018

Part of the sales team, responsible for making consultative outbound sales contact via various methods. Collecting and recounting data to refine the process and messaging with the Sales Director and Marketing department, which would then translate into increased sales opportunities for our Account Executives.

Freelance Photographer

• Mar 2012 - Feb 2018

Live music and event photography, on an ad-hoc basis. Skilled in Photoshop and Lightroom, knowledge of film photography. Live music and event photography, on an ad-hoc basis. Skilled in Photoshop and Lightroom, knowledge of film photography.

Intern

• Sep 2017 - Dec 2017

Full-time internship aiding the team, particularly the UK-based Managing Director, with tasks of an Administrative, Operations and PA nature. Worked closely with artists such as Yungblud, Scarlet Pleasure and Maximillian. Full-time internship aiding the team, particularly the UK-based Managing Director, with tasks of an Administrative, Operations and PA nature. Worked closely with artists such as Yungblud, Scarlet Pleasure and Maximillian.

Administration

• Mar 2015 - Feb 2016

Internship once per week during university studies. SOL is a music artist management company. Analysing social media trends for the individual artists' fanbases and how it would affect their posts' performance; compiling social media data into reports; communication with artist managers and accountants; general office administration. Worked with artists such as Peter Bjorn & John, Digitalism and The Big Pink. Internship once per week during university studies. SOL is a music artist management company. Analysing social media trends for the individual artists' fanbases and how it would affect their posts' performance; compiling social media data into reports; communication with artist managers and accountants; general office administration. Worked with artists such as Peter Bjorn & John, Digitalism and The Big Pink.

Intern

• Jul 2013 - Jul 2013

One week internship. Directing phone calls; compiling a list of potential collaborators; creating visuals using Photoshop; designing a photoshoot; quality checking content; office organisation. One week internship. Directing phone calls; compiling a list of potential collaborators; creating visuals using Photoshop; designing a photoshoot; quality checking content; office organisation.