Devansi Ved
Lead IT Service Delivery Engineer at Attentive- Claim this Profile
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English Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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Gujarati Limited working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Mindy Rigert, MBA, CISA
Every organization needs a Devansi. Devansi has all the necessary skill sets to support a fast-paced, high tech organization like Blackboard. She is technically savvy, highly competent and people-focused. Her pleasant and dedicated nature combined with her passion for helping people make her uniquely qualified for any role that requires people, problem solving and the technology that supports them. In an industry where uptime is critical, Devansi ensured that every user in our organization had the tools they needed when they needed it and ensured remote and mobile access for all users through her support of VPN and IT Network Infrastructure. Devansi Ved - superstar!
Mindy Rigert, MBA, CISA
Every organization needs a Devansi. Devansi has all the necessary skill sets to support a fast-paced, high tech organization like Blackboard. She is technically savvy, highly competent and people-focused. Her pleasant and dedicated nature combined with her passion for helping people make her uniquely qualified for any role that requires people, problem solving and the technology that supports them. In an industry where uptime is critical, Devansi ensured that every user in our organization had the tools they needed when they needed it and ensured remote and mobile access for all users through her support of VPN and IT Network Infrastructure. Devansi Ved - superstar!
Mindy Rigert, MBA, CISA
Every organization needs a Devansi. Devansi has all the necessary skill sets to support a fast-paced, high tech organization like Blackboard. She is technically savvy, highly competent and people-focused. Her pleasant and dedicated nature combined with her passion for helping people make her uniquely qualified for any role that requires people, problem solving and the technology that supports them. In an industry where uptime is critical, Devansi ensured that every user in our organization had the tools they needed when they needed it and ensured remote and mobile access for all users through her support of VPN and IT Network Infrastructure. Devansi Ved - superstar!
Mindy Rigert, MBA, CISA
Every organization needs a Devansi. Devansi has all the necessary skill sets to support a fast-paced, high tech organization like Blackboard. She is technically savvy, highly competent and people-focused. Her pleasant and dedicated nature combined with her passion for helping people make her uniquely qualified for any role that requires people, problem solving and the technology that supports them. In an industry where uptime is critical, Devansi ensured that every user in our organization had the tools they needed when they needed it and ensured remote and mobile access for all users through her support of VPN and IT Network Infrastructure. Devansi Ved - superstar!
Credentials
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Learning JIRA Service Desk
LinkedInJul, 2020- Nov, 2024 -
Apple Certified Macintosh Technician (ACMT)
AppleJun, 2017- Nov, 2024
Experience
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Attentive
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United States
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Advertising Services
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700 & Above Employee
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Lead IT Service Delivery Engineer
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Sep 2022 - Present
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Senior IT Support
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Apr 2021 - Present
-Leads a small team of IT Support Specialists-Facilitates and updates IT Support Specialist training-Remote technical support focus-Offers technical support to 1300+ employees -Mentors and fosters a learning environment amongst IT Support team-Committee member of the Attentive Women in Engineering ERG
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Information Technology Support Technician
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Jul 2020 - Apr 2021
-Support 600+ employees with technical issues with their equipment and software for a fast-paced tech startup-Create support articles for internal employees through JIRA Confluence -JIRA Service Desk-Zoom Administration -GSuite Administration -Kandji Administration -All support administered has been remote due to COVID-19 through remote software Splashtop
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AIG
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United States
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Insurance
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700 & Above Employee
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AIG Subsidiary Blackboard Insurance End User Support
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Sep 2019 - Sep 2020
-On-Boarded users with their technology at a fast-paced start-up -Trained all end-users how to use their Apple equipment -Implemented and troubleshootedCisco VPN -Managed and troubleshooted all Macs, iPhones, and AppleTVs in the office -Used JAMF to manage company assets -Worked closely with our MSP for Active Directory and Networks -Maintenance and troubleshooting of Cisco WAPs -Troubleshooted VDIs in Citrix and VMware -Implemented day-to-day troubleshooting of technology remotely due to COVID-19 Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Genius
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Jun 2017 - Sep 2019
-Assists in troubleshooting iOS and MacOS in fast-paced environment with strong customer focus.-Provides training and mentorship to new technicians.-Performs comprehensive Mac and iPhone repairs in a timely manner.
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Operations Expert
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Jul 2016 - Jun 2017
-Developed and facilitated training for all Operations Specialists.-Inspired operations team to have strong internal and external customer focus.-Steered measurable results.-Exceeded company goals for inventory shrink.
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Back of House Specialist
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Sep 2013 - Jul 2016
-Advocate for investigative training.-Facilitator for inventory-focused training to all members of the business.
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In-Store Guest Trainer
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Feb 2014 - Sep 2014
-Received high-level training to ensure training needs of the business are met.-Ensured proper on-boarding of new hires.-Gained effective written and verbal communication skills to update on training needs and -successes.
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Sales Specialist
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Oct 2012 - Sep 2013
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Education
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Fordham University
Bachelor of Arts - BA
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