Experience

Kore.ai

• United States
• Software Development
• 700 & Above Employee

• Director

  • Jan 2023 - Present

  Hyderabad, Telangana, India

• Sr. Technical Project Manager

  • Feb 2021 - Mar 2023

  Hyderabad, Telangana, India



Lumata Digital

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Account Manager

  • Jul 2016 - Feb 2021

  Noida Area, India • Managed multiple projects from concept to commission. • Responsible for nurturing an assigned client by serving as a trusted advisor proactively ensuring investment returns are maximized. • Led Application/Infrastructure projects for key clients including migration from legacy systems. • Negotiated and achieved business results by strategic thinking and creating a trusted partnership with 10+ customer. • Built a monthly cadence of service reviews with individual… Show more • Managed multiple projects from concept to commission. • Responsible for nurturing an assigned client by serving as a trusted advisor proactively ensuring investment returns are maximized. • Led Application/Infrastructure projects for key clients including migration from legacy systems. • Negotiated and achieved business results by strategic thinking and creating a trusted partnership with 10+ customer. • Built a monthly cadence of service reviews with individual business owners to drive service review, identify gaps and scope out future projects. Show less



Lumata

• Telecommunications
• 1 - 100 Employee

• Manager Systems

  • Aug 2012 - Jun 2016

  Pune, Maharashtra, India • Infrastructure Management – Planned and flawless migration of major software upgrades including DB & OS. Reviewed results in line with expected improvement of response times and SLAs. • Identified vulnerable servers and applications built and executed a viable patch strategy to remediate the vulnerability. • Service Collaboration – Worked very closely with customer’s management partners such as IBM to ensure smooth operations of business critical projects.



igot.com

• IT Services and IT Consulting
• 1 - 100 Employee

• Infrastructure Lead

  • Dec 2011 - Jul 2012

  Bangalore • Project Management – Directed Ruby on Rails development projects through requirements definition, schedule and resource planning and task assignment. • Conducted weekly reviews with executive management to minimize escalations. • Low cost, High availability Infrastructure – Configuring and maintained Amazon EC2 cloud Linux based demo and production servers for various projects. •Ensured low costs while meeting high availability, reliability and scalability SLAs



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Sr. System Administrator

  • Jun 2010 - Sep 2011

  Hyderabad Area, India • Owns and manages dedicated test environment of over 50 + servers, 200 test games with the capacity to support global test teams



Kony, Inc.

• United States
• Software Development
• 300 - 400 Employee

• Sr. System Administrator

  • Apr 2009 - May 2010

  Hyderabad, Telangana, India • Server Management – Designed documented and implemented co-located mission-critical production servers for customers such as Southwest, Capital One and others. • SLA Management – Implemented Application Manager Tool to proactively monitor and administer application and database servers to ensure 99.9% and higher SLAs were met.



SherpaZ

• Human Resources

• IT Administrator

  • Nov 2006 - Mar 2009

  Hyderabad, Telangana, India • Infrastructure Owner – Built and managed all IT infrastructure including EC2 servers (application and database), SVN, backup and archival processes, Hyperic and Application Manager and CMS (Drupal) • Purchased and tracked all IT assets including desktops, laptops and servers. • Owned all IT vendor relationships for quotes, purchase and support.



vCustomer

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• CCE

  • Apr 2005 - Oct 2006

  New Delhi, Delhi, India vCustomer Corporation provides business process outsourcing services for companies in the United States. • Managed team of 25 to exceed SLA deliverables for voice and web process



P.R. INFOTECH PRIVATE LIMITED

• India

• Technical Team Leader

  • Jun 2002 - Mar 2005

  Meerut, Uttar Pradesh, India P.R.Infotech is a leading IT infrastructure service provider of western U.P. situated at Meerut. • Respnsible for managing over 500 nodes in BSNL offices across western UP.