Experience

SKIMS

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• Manager, Customer Experience Operations

  • Mar 2022 - Present

  Los Angeles, California, United States



OPTE

• United States
• Manufacturing
• 1 - 100 Employee

• Manager of Customer Experience

  • Jul 2020 - Feb 2022

  Los Angeles, California, United States •Developed a Customer Service team from the ground up, by developing and implementing strategies & tools useful in providing exceptional customer experience. • Liaison with internal and external teams in planning of the overall customer experience. • Developed and managed a warehouse support team, along with communicating operational requests for orders, shipments, and workflows.



FabFitFun

• United States
• Consumer Services
• 200 - 300 Employee

• CX Senior Team Lead

  • Mar 2019 - Feb 2020

  Los Angeles, California, United States • Developed resources & guided training sessions for customer support teams • Coordinated with co-leadership for onboarding responsibilities per business needs • Managed Customer Support Teams in Los Angeles and Davao City, PH locations • Provided insights & reports by monitoring department’s KPI metrics



The Black Tux

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• Customer Care Team Lead

  • Feb 2017 - Nov 2018

  Los Angeles, California, United States • Trained and coached agents in Los Angeles and Davao City, PH by providing • Partnered with the training department to implement new processes and products • Established the Senior Agent program



LDJ Productions

• United States
• Events Services
• 1 - 100 Employee

• Lead Venue Production Assistant

  • Feb 2014 - Sep 2018

  New York, New York, United States • Directed assistants during pre-show set up for New York Fashion Week, point of contact for P.R. & Designer teams for show requests, Greet VIP guests, resolve any seating issues, Post-show breakdown, working with security teams for any escalated issues, Time management between shows • Notable Designers: Christian Siriano, The Blonds, Naeem Khan, Jeremy Scott, Zimmermann, Jonathan Simkhai, Badgley Mischka, Prabal Gurung, Oscar de la Renta



Rent The Runway

• United States
• Retail
• 300 - 400 Employee

• Senior Customer Experience Associate

  • Sep 2015 - Feb 2017

  New York, New York, United States • On-boarding for new hires, and seasonal employees • Developed materials and trained customer service agents on new products and QA • Liaison for quality assurance, escalated customer issues, and coaching for CX teams



P.F. Chang's

• United States
• Restaurants
• 700 & Above Employee

• Staff Trainer & Server

  • Sep 2006 - Feb 2017

  New York, New York, United States • Assisted with catering events, assisted management with planning and organizing company events and training exercises • Organized scheduling for training sessions • Introducing training concepts and ensuring training is complete to the integrity of the concept, managing a small team of in-house trainers



Council of Fashion Designers of America (CFDA)

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Production Assistant Intern

  • Sep 2013 - Feb 2014

  New York, New York, United States Helped with pre-show set up doing various tasks including organizing press kits, press bags, greeting guests, arranging dressing areas, and providing assistance to Venue Lead, Post-show breakdown including resetting of venue for next show and backstage areas. Notable Designers: Rebecca Minkoff, and Project Runway



Resource Magazine

• United States
• Photography
• 1 - 100 Employee

• Social Media Manager

  • Mar 2013 - Jul 2013

  Brooklyn, New York, United States Monitored daily tasks, and media outlets. Overseeing the day-to-day social media interactions, on various social media platforms, building strong relationships with Advertisers, Sponsors, and Customers, as well as maintaining brand awareness.



LivingSocial

• United States
• Advertising Services
• 400 - 500 Employee

• Consumer & Merchant Specialist

  • Aug 2011 - Feb 2013

  Washington, District of Columbia, United States Support role managing inbound support queries from customers, built and maintained positive relationships with at least 400 customers and merchants per week through various channels as a brand ambassador. Collaborated with internal LivingSocial departments for new initiatives.



Oakwood University

• United States
• Higher Education
• 300 - 400 Employee

• Administrative Assistant

  • Aug 2009 - May 2010

  Huntsville, Alabama, United States Researched and composed articles for the University publication, Maintaining and updating on a daily basis personal calendars of Employers, Scheduling and confirming personal and business appointments, service and vendor visits, Answering phones, distributing messages, Performing administrative duties, including correspondence, greeting visitors and service personnel, Distributing and preparing mail, maintaining office and inventory of supplies, Filing documents in a timely manner and… Show more Researched and composed articles for the University publication, Maintaining and updating on a daily basis personal calendars of Employers, Scheduling and confirming personal and business appointments, service and vendor visits, Answering phones, distributing messages, Performing administrative duties, including correspondence, greeting visitors and service personnel, Distributing and preparing mail, maintaining office and inventory of supplies, Filing documents in a timely manner and maintaining proper organization and documentation Show less



Mt. Aetna Camp and Retreat Center

• Photography & Event Programming Director

  • May 2003 - Aug 2008

  Hagerstown, Maryland, United States Creative Director for daily activities, and events. Managed budget, while staying under allotted budget, Supervised a team of 50 staff members. Developed weekly lesson plans for classes, weekly visual displays for student projects.