Experience

TradeNet Publishing, Inc.

• Customer Service / Sales Account Representative

  • Jul 2018 - Present

  • Direct and manage publishing workflow for national accounts• Document client interactions to ensure procedural integrity, proper billing methods and product delivery• Monitor, review and revise departmental procedures based on sales metrics and client feedback



Liberty National Life Insurance Company

• Insurance Agent

  • Dec 2017 - Present

  Providing unique benefits to employees, at no cost to employers.



Sporting Kansas City

• Statistical Analyst

  • Jan 2003 - Present

  • Responsible for the analysis and dissemination of statistics, as well as team projections and data management• Act as statistical liaison to media and coaching staff • Provide data to external sources including opposing teams and national/international media sources



SkyMark Refuelers, LLC

• Warehouse Manager

  • Jan 2016 - Dec 2017

  • Responsible for warehouse operations and logistics, including shipping and receiving for annual inventory in excess of $50 million• Developed and directed on-site safety initiatives• Piloted the development and integration of a new Enterprise Resource Planning system



Titan Logix Corp

• Sales And Production Manager

  • Apr 2013 - Jan 2016

  Office Manager. Inside Sales Rep. Shipping and Receiving. Warehouse Manager. Safety Director.• Coordinated internal and external client protocols for sales and fulfillment services• Managed order distribution process with more than $13 million in net sales in 2016• Led the ongoing development of customer service policies and procedures



Ricoh USA, Inc.

• Field Service Representative

  • Jan 2011 - Jan 2013

  • Managed customer service and operations at site across the greater Kansas City metro area• Directed client production services, records management, building maintenance, servicing department, operational facilities, including housekeeping, reception, mail services and shipping and receiving• Oversaw the production and presentation of business and revenue analysis



KC Color, Corporate Imaging Solutions

• Customer Service Lead

  • Jan 2008 - Jan 2011

  • Facilitated customer needs across all areas of operations• Supervised fulfillment for major medical practice• Managed production and fulfillment services across all areas of operations



Kinko’s

• Assistant Manager

  • Jan 2000 - Jan 2004

  Responsible for all production-related activities, including production, content and employee management and resource procurement•Led resource and customer service training for new employees•Acted as site resource specialist for all Honeywell products and related activites