Experience

Rocky Mountain Health Care Services (RMHCS)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• MEDICAID SPECIALIST

  • Aug 2018 - Present

• Medicaid Service Coordinator

  • Aug 2018 - Present

• MEDICAID SPECIALIST

  • Aug 2018 - Present



El Paso County, Colorado, USA

• Dept of Corrections Outreach Specialist El Paso County

  • Feb 2017 - Present

  Coordinates initiatives designed to promote the organization and its services to the community by assisting offenders during re-integration Via Classroom activities and employment assistance. Administers organizational programs aimed at addressing the needs of the ElPaso County Child Support Services. Develops relationships with Individuals and serves as the organization's liaison between the Department of Corrections and various organizations to meet Specific Standards. Coordinates initiatives designed to promote the organization and its services to the community by assisting offenders during re-integration Via Classroom activities and employment assistance. Administers organizational programs aimed at addressing the needs of the ElPaso County Child Support Services. Develops relationships with Individuals and serves as the organization's liaison between the Department of Corrections and various organizations to meet Specific Standards.



Elpaso County

• Dept of Corrections Outreach Specialist

  • Feb 2017 - Present

  Ensures that all State, Federal, and contractual time frames are met concerning establishing and or enforcing child support orders in their caseload. The specialist interviews customers by telephone and in person to determine service needs, identify legal issues, and obtain and process the information. Assisting in Specialized Services to establish correct adherence to state Regulations & inforcement. Our company has been doing child support since 1993, and we do it well. All of our government clients give us outstanding references. We operate local child support offices all across the United States, more by far than any other company. We have a reputation for consistently improving performance, delivering exceptional customer service, and most importantly, achieving better results for children. Our goal is to make child support a reliable source of income for families. We do this by guiding parents through the child support system, and helping them find the resources they need to provide financial, medical, and emotional support to their children.In our local offices, we deliver a full range of child support services on behalf of the government agencies we serve, including:•Establishing paternity for children of unwed parents;•Establishing financial and medical support orders;•Enforcing financial and medical support orders; and•Reviewing and adjusting orders. Show less

• Outreach Specialist

  • Feb 2017 - Aug 2018



Cardon Outreach

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• CS: Team Lead

  • Jan 2015 - Present

  Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, , scheduling and reward/recognition programs.Essential FunctionsAssist with enabling individuals with disabilities to perform the essential functions.Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.Provides statistical and performance feedback and coaching on a regular basis to each team member.Writes and administers performance reviews for skill improvement.Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.Ensures employees have appropriate training and other resources to perform their jobs.Responds to and resolves employee relations issues expressed by team members.Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.Addresses disciplinary and/or performance problems according to company policy.Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.Assists the manager with daily operation of the center to include the development, analyses and implementation of staffing, training, , scheduling and reward/recognition programs. Show less

• Patient Advocate

  • Dec 2014 - Present

  A Patient Advocate helps to connect uninsured hospital patients to programs that will cover their medical expenses.Screening uninsured hospital patients’ in an effort to find government programs to cover their medical expenses.Completing the appropriate applications and following through until approved.Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.Providing exceptional customer service skills at all times. Ongoing training in order to apply the content learned in dealings with patients and cases. Knowledge, Skills and Abilities: Case Management experience. Help others in need from a wide array of socio-economic groups.Adaptability when dealing with constantly changing processes, computer systems and government programs.Professional experience working with state and federal programs.Self-Motivated individual who takes ownership of his/her tasks, work load and goals, seeing them through to a timely completion. Critical thinking skills allowing one to think outside of the box while being guided by common sense. Show less



YoungWilliams, PC

• Case Manager

  • Feb 2017 - Aug 2018

  Child Support Case Mgr

• Case Manager

  • Feb 2017 - Aug 2018



UCHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Security Consultant

  • Jul 2014 - Mar 2015



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Training Development Specialist

  • Aug 2013 - Jun 2014

  • Training and Coaching of New Employees to implement New user applications, New ACA Laws and Health care eligibility. Create contacts in relation to individual’s and household eligibility determination, health plan selection and enrollments, renewals as well as eligibility and enrollment status, member information changes, and other business for particular member accounts. .• Provide in-depth program information and support for small employers • Provide support for insurance brokers who are providing direct support to individuals and employers in their use of the Exchange. • Provide specialized expertise in health insurance counseling to consumers/employers referred from other non-licensed agents within the service center. • Make referrals to other specialized informational resources outside the service center based on customer needs and according to program policies and procedures. • Answer questions related to the use of the Exchange Portal inclusive of screen navigation, account set up and password resets. • Makes outbound calls related to prospective new customers/referrals. • Answers questions consistent with program policy and guidelines, and follows company workflow and processes. • Follows all pertinent policies and procedures. • Protect all aspects of the client’s information and business. • Maintains confidentiality of customer interactions consistent with program privacy and confidentiality rules. • Enter data into policy system, logs information into database and corrects information as needed. • Assure accuracy in eligibility and enrollment processing and makes decisions in the best interest of protecting the integrity of the client’s business. • Function positively in a technological and team-based environment. • Makes suggestions for improvements throughout the business process. • Follow all guidelines in compliance with security and privacy standards, inclusive of but not limited to FTI, PHI, and HIPAA standards. • Maintain production standards. Show less



PGI

• Colorado springs

• Tech support Agent

  • 2012 - 2013

  Provide Client support by answering inbound calls and emails to determine client needs. Identify possible resolutions using established guidelines and protocols. Effectively communicate "real time" solutions involving multiple steps or alternatives to resolve issues with a non-technical client(s). Effectively defuse challenging client situations by using strong customer service skills. Identify when a situation requires escalation to support. Provide appropriate client follow up in regards to open ticket resolution. Provide timely updates during down time/service outages. Reporting trends and, abnormalities to Network Operations Center for status updates and appropriate use of ticketing tool. Notify appropriate level of support of newly identified resolutions/issues to update troubleshooting resources. Show less



Department of Conservation (DOC)

• Government Administration
• 700 & Above Employee

• Operations Counselor

  • Jun 2008 - Oct 2012

  Operations Counselor. supervising residents at penal instituttion .Overseeing classroom instruction and recreation maintaining a safe enviornment for residents and staff. involved in the motivation and instruction of residents through counseling and structured daily activities. Operations Counselor. supervising residents at penal instituttion .Overseeing classroom instruction and recreation maintaining a safe enviornment for residents and staff. involved in the motivation and instruction of residents through counseling and structured daily activities.



Colorado Dept. of Corrections

• Correction officer

  • 2009 - 2010

  Yearly re-certification training in all phases of job functions. Guards inmates in penal institution in accordance with established policies, regulations, and procedures: Observes conduct and behavior of inmates to prevent disturbances and escapes. Personality Testing - The Path To The Perfect Career Inspects locks, window bars, grills, doors, and gates for tampering. Searches inmates and cells for contraband articles. Guards and directs inmates during work assignments. Patrols assigned areas for evidence of forbidden activities, infraction of rules, and unsatisfactory attitude or adjustment of prisoners. Reports observations to superior. Employs weapons or force to maintain discipline and order among prisoners, if necessary. May escort inmates to and from visiting room, medical office, and religious services. May guard entrance of jail to screen visitors. May prepare written report concerning incidences of inmate disturbances or injuries. May be designated according to institution as Correction Officer, City Or County Jail. May guard prisoners in transit between jail, courtroom, prison, or other point, traveling by automobile or public transportation and be designated Guard, Deputy Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• technical support

  • Oct 2007 - Apr 2008

  1st level call support Troubleshooting desktop and laptop computers for software and hardware issues. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more, Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers where necessary; Staying current with system information, changes and updates. provide feedback at status update meetings. Show less