Experience

ALOM
• United States
• Truck Transportation
• 1 - 100 Employee
• Senior Operations Manager

  • Dec 2022 - Present

XPO Logistics, Inc.
• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee
• Last Mile Operations Manager

  • Feb 2022 - Dec 2022


Amazon Logistics

• United States
• 700 & Above Employee

• Operations Manager III

  • Jul 2021 - Dec 2021

  • Senior leader of “On-Road” dispatch operations supporting 10 contracted business partners, 700+ delivery drivers and managing an internal team of 5 salaried Area Managers, and 300+ hourly associates• Managed safety, daily operations, short and mid-term capacity planning, routing software systems, and delivery completion success for 350 delivery routes and over 90,000 orders shipped daily• Calculated weekly hiring targets for Delivery Service Providers to meet staffing needs for both 3-week volume forecast and 13-week volume forecast by factoring contemporary provider headcount, historical attrition, pipeline conversion success rate, and historical average days worked. • Incorporated bi-weekly hiring verification meetings in which I reviewed DSP progress to hiring targets, created action plans to mitigate potential misses, and held DSPs accountable to meeting commitments. Attained my goal of 0 capacity target misses for entirety of tenure.• Reduced volume per-route disparity by 33% when I invented a data-driven, “Restricted Geographical Unit” restructure process which level-loaded volume distribution by re-assigning DSP delivery areas based on daily route counts and historical geographical order density. Successful process launch resulted in implementation across multiple sites within the North East Central Region• Achieved highest driver safety scores tracked via GPS data, in North East Central Region (14 sites) for 22 consecutive weeks• On-boarded 4 contracted delivery service provider companies and directed hiring , process training, and fleet acquisition• Coordinated Delivery Associate recognition events, including team meal events, driver-of-the-month program, and branded company gear giveaways resulting in increased morale, 1.3% decreased turnover for DSPs Show less

• Area Manager II

  • Apr 2020 - Jul 2021

  • Launched first Amazon Delivery Station in Toledo, OH.• Volunteered to be "Neighborhood Good Ambassador", introduced Amazon Logistics to Toledo by organizing a community out-reach event to donate $5,000 to Toledo Public School system. Increased candidate hiring pipeline by 10% by establishing direct link for Toledo Public School system graduates to apply for open roles with Amazon Logistics.• Served as “stretch” Operations Manager III, led a team of 3 salaried Area Manager direct reports, 3 hourly managers, and 80+ associates.• Finished Q2 2021 with Top-Tier performance recognition in North East Central Region resulting in promotion to Operations Manager III• Designated as site “picking” process subject matter expert, curated 15 page pre-launch planning document to establish site-wide standard operating procedure for “picking” process.• Achieved regional recognition for 18 consecutive days of 100% on-time dispatch.Improved site efficiency performance by 37.5% in 3 months time through my strategic labor allocation and metric-driven goals• Empowered leaders to be decisive operators by upholding standards and policy, establishing vision, and challenging my team to make tough decisions• Overcame safety and logistic obstacles of launching new delivery station during the COVID-19 pandemic• Designated “stow” process subject matter expert, traveling to 6 different stations on short term assignments to analyze process health and drive productivity improvement.• Invented “Stow” Area Manager best practices and time-management strategy, implemented across 6 sites in Detroit Region with average productivity improvement of 23% across 6 sites Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Area Manager I

  • Sep 2019 - Apr 2020

  • Area Manager overseeing 90 associates and 5 hourly leaders in Customer Returns operations in Phoenix, AZ • Responsible for daily labor planning, safety initiatives, associate career development, timekeeping, performance management, engagement events, weekly gemba walks, and end-of shift handoff to peers • Learned to delegate effectively while leading “Outbound” Customer Returns which consisted of 3 departments with 3 different processes. • Designed hourly associate “leadership development series” to teach leadership skills to junior leaders •Mentored 3 hourly managers to promote into salaried Area Managers • Area Manager for 75 associates and 3 hourly managers in Amazon Logistics operations in Hazel Park, MI • Drove “Stow” process productivity improvement of 76% from 130 units per hour in April 2020, to 300 units per hour average by October 2020 • Analyze Business Intelligence data to identify areas of opportunity regarding quality and productivity performance • Increased quality metric “Scan Compliance” accuracy from 97.6% average in April 2020 to 99.9% average by October 2020 by identifying trends and implementing specific action plans to solve reoccurring issues Show less



Owens & Minor

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Supervisor

  • Apr 2019 - Sep 2019

  • Shift manager, operations management for 30 associate team of Order Picker operators and 2 hourly managers • Pioneered product rack process improvement to organize product bins to reduce pick errors Reduced forklift collision accidents 70% by mapping and creating 5S guidelines for forklift traffic flow • Cultivated data-driven approach to problem-solving amongst peers and Senior Managers • Calculate over-time need based on volume projections and on-site headcount • Shift manager, operations management for 30 associate team of Order Picker operators and 2 hourly managers • Pioneered product rack process improvement to organize product bins to reduce pick errors Reduced forklift collision accidents 70% by mapping and creating 5S guidelines for forklift traffic flow • Cultivated data-driven approach to problem-solving amongst peers and Senior Managers • Calculate over-time need based on volume projections and on-site headcount

• Operations Assistant Manager

  • Aug 2016 - May 2019

  • Launched new Amazon Robotics Fulfillment Center, and set a network record for highest team efficiency rating of any launch facility in Amazon history. • On-boarded and managed a team of 65 front-line associates. • Trained 5 new Area Managers and over 15 team leaders on teaching standard work, effective delegation, and prioritizing tasks. • Led daily "Stand-Up" meetings; communicated team vision, success stories, improvement opportunities, and safety tips to entire department. • Worked alongside Senior Operations leaders and Operations Managers to plan companyquality standards and communicate that information to associates on the work floor. Show less

• Operations Assistant Manager

  • Feb 2016 - Aug 2016

  • Managed team of 45 associates in Pack department after promotion from Problem Solve Lead. • Learned from existing team, engaged associates to earn trust before implementing changes. • Increased average productivity of associates by 10%; saved $107,000 over a year's time.• Developed 2 front-line associates and facilitated their promotions to Assistant Managers.

• Problem Solving Lead

  • Aug 2015 - Feb 2016

  • Led a six person problem solving team through peak holiday season and delegated roles amongst problem solve associates to achieve the highest on time delivery success percentage of all outbound shifts.• Found root causes of issues and improved process path in a Pack department (single units) Kaizen event which was projected to increase units produced by 1.45 million over the course of a year, as well as save Amazon $600,000 in labor hours.• Learned outbound operations process and earned Ambassador title by showing high standards for quality and quantity in production. Show less



University of Wisconsin Milwaukee

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Lead

  • Aug 2013 - May 2015

  • Supervised the largest library in Wisconsin by practicing quick communication and creating proactive solutions for potential safety issues.• Trained all incoming security personnel on time management, customer engagement, and daily functions.• Improved customer satisfaction when I created a process improvement for building entry that reduced student wait time from 15 minutes to zero.• Assisted customers to locate study resources when I taught: the structure of the Dewey Decimal System, process of online catalogs, and the navigation of building maps. Show less

• Shelving Staff

  • Mar 2012 - May 2015

  • Created a customer friendly environment by offering quick solutions to patrons questions about resource location and retrieval.• Organized textbooks in book shelves according to the library of congress classification system and maintained a neat workplace to promote easy access and customer satisfaction.



First American Capital Corporation

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Finance Intern

  • Sep 2014 - Dec 2014

  • Selected from a field of over 200 qualified applicants as one of six students to participate in the LaMacchia Entrepreneurial Scholarship program • Evaluated and analyzed client asset value and documented results on Microsoft Word • Organized and kept client data on over 100 clients by creating a Microsoft Office Excel workbook reference sheet which was later used to obtain over $200,000 in grant funding. • Selected from a field of over 200 qualified applicants as one of six students to participate in the LaMacchia Entrepreneurial Scholarship program • Evaluated and analyzed client asset value and documented results on Microsoft Word • Organized and kept client data on over 100 clients by creating a Microsoft Office Excel workbook reference sheet which was later used to obtain over $200,000 in grant funding.


Coca-Cola Enterprises
• United States
• Manufacturing
• 1 - 100 Employee
• OFS Driver Merchandiser Assistant

  • Jun 2012 - Aug 2013