Experience

Keywee

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Associate Product Manager

  • Sep 2022 - Present

  - Led the redesign of both internal and customer-facing platforms and features in collaboration with the CEO and engineering team- Facilitated the integration of Google Ads into the current platform- Conducted market research and analysis to identify customer needs and trends- Developed product roadmaps and created user stories to drive features from ideas to production to release- Worked cross-functionally with engineering, design, sales, and marketing teams to ensure successful product delivery and adoption. Show less

• Customer Success Manager

  • Jan 2021 - Present

  Anyword is a natural language generation platform that helps marketers tailor their messages to their ideal audience. Our platform uses a model trained on millions of marketing messages, coupled with your historical data to help you create expert-level messages across channels and formats. Anyword powers the world’s top publishers and brands, including The New York Times, PetCareRx, NBA, Red Bull, Ted Baker, and others.• Strengthened customer relationships and oversaw successful marketing campaigns from start to finish.• Utilized data analytics to provide valuable insights, ultimately improving overall customer experience.• Developed personalized plans for each client to increase their retention and engagement.• Communicated feedback from customers to drive product and service enhancements.• Proactively monitored satisfaction metrics, identifying areas of improvement and taking action when necessary.• Started an educational forum to help professional growth in our team and ensure the success of industry standards Show less



Delta Kappa Alpha

• United States
• Movies, Videos, and Sound
• 100 - 200 Employee

• Programming Chair

  • May 2019 - Dec 2019

  Managed a team of six chair members and facilitated event planning throughout the school year.• Applied Agile methodologies such as Gantt Charts to successfully map and plan out event scheduling• Used Excel to monitor and reduce department spending• Created benchmarks and templates for future Programming Heads

• Sponsorship Chair

  • Nov 2018 - May 2019

  Oversees the relationship between DKA and affiliate organizations through event planning and cross-department collaboration.



Netskope

• United States
• Computer and Network Security
• 700 & Above Employee

• Technical Support Data Analyst Intern

  • Jun 2019 - Aug 2019

  Netskope is the leader in cloud security. Using patented technology, Netskope’s cloud-scale security platform provides context-aware governance of all cloud usage in the enterprise in real time, whether accessed from the corporate network, remote, or from a mobile device. This means that security professionals can understand risky activities, protect sensitive data, stop online threats, and respond to incidents in a way that fits how people work today. With granular security policies, the most advanced cloud DLP, and unmatched breadth of workflows, Netskope is trusted by the largest companies in the world. • Led cross-functional team in automating user mapping for ZenDesk and Jira platforms. • Created and monitored support response and customer satisfaction KPIs which were presented in weekly team meetings • Conducted client-data onboarding to US, APAC, EMEA cloud servers Show less



Oko Farms

• Brooklyn, New York

• Operations and Marketing Intern

  • Mar 2018 - May 2019

  Worked with organizational software and crop yield data of previous seasons to develop and optimize the current season’s crop plan and created a digital marketplace to integrate with their social media outlets. • Used a combination of Excel and crop planning software to log, organize, and analyze past and present crop yields, pH, Ammonia, and Nitrate levels • Led tours of the farm site and assisted in workshops • Primarily worked with Instagram and Wix to direct foot-traffic to the online shop Show less



Dallas Neuroscience

• Dallas, Texas

• Administration Intern

  • May 2015 - May 2018

  Worked with administrators in evaluating the benefits vs. costs of purchasing new medical equipment. Used comparative cost analysis to calculate an estimated ROI. Worked with administrators in evaluating the benefits vs. costs of purchasing new medical equipment. Used comparative cost analysis to calculate an estimated ROI.



PCI | HealthDev

• United States
• Leasing Real Estate
• 1 - 100 Employee

• Marketing Intern

  • Jun 2016 - Aug 2016

  Interned with the Marketing Head of HealthDev, a medical real estate development company that streamlines financing, medical facility development, ownership, and asset management for physicians in hospitals across the US. • Conducted new hire interview • Created and edited monthly investor reports • Researched marketing automation tools and formed reports around found information Interned with the Marketing Head of HealthDev, a medical real estate development company that streamlines financing, medical facility development, ownership, and asset management for physicians in hospitals across the US. • Conducted new hire interview • Created and edited monthly investor reports • Researched marketing automation tools and formed reports around found information