Human Resources/Administration Clerk

• Sep 2023 - Present

Employment Consultant & Canada-Ontario Job Grant Lead

• May 2018 - Sep 2023

Hire Power Employment Services is the satellite site for the Community Employment Resource Centre (CERC). Specializing in supporting clients who have been involved with the justice system or who are at risk of becoming involved with the justice system by: - Supporting clients with a wide range of needs including those who are re-integrating into society after incarceration, young offenders, individuals going through the court system, individuals participating in pre-charge diversion, and individuals managing mental health and addictions- Providing customized case management for over 40 clients at a time, supporting them in preparing for employment through resume building, interview preparation, coaching, and referrals to appropriate wrap around supports- Using motivational interviewing techniques to understand and gauge where clients are at in the stages of change and designing a support plan that meets their needs and goals- Facilitating outreach presentations (in-person and virtually) to groups of over 100 participants to increase intake numbers and awareness of agency programs- Developing and fostering relationships with referring agencies such as Ontario Works, youth probation, Ottawa parole office, etc.- Actively engaging with employers regarding their recruitment needs, to make suitable job matches with existing clients- Contacting prospective employers through phone, email, and other platforms, resulting in opportunities for interviews and employment for clients- Supervising placement students from various local colleges- Member of the Equity, Diversity, and Inclusion (EDI) Committee, Chair of the EDI Planning Subcommittee, and past member of the Employer Engagement Action Team for the local workforce planning board- Responsible for the day to day management of the Canada-Ontario Job Grant including program delivery, application assessment, budgeting, reporting activities, and marketing the program Show less

Canada-Ontario Job Grant Lead

• Feb 2017 - May 2018

The Canada-Ontario Job Grant supports employers in accessing government funding to train their workforce, based on their individual needs. As the COJG Lead I am responsible for the day-to-day management of the program as per Ministry guidelines.- Expert knowledge of COJG and the ability to communicate and market the program to employers, training providers and community partners- Assess applications for funding, ensuring value for money in the expenditure of government funds, and the validity of training programs- Research employers and training providers, and training programs to ensure eligibility and suitability, and to maintain the integrity of the program- Manage a budget of up to $200,000 per fiscal year, ensuring funds are expended and targets are achieved- Complete follow-ups to assess the impact of training programs for employers and participants- Assist employers in identifying their workplace needs in order to determine appropriate training programs- Complete and submit financial reports throughout the fiscal year to the ministry, complete yearly compliance reports, and participate in yearly business planning- Consult with training providers to assist in the creation of training programs that meet Ministry standards and are eligible for Government funding- Plan, host and facilitate information sessions to market the program, build new partnerships, and strengthen existing partnerships Show less

Field Placement Student

• Nov 2016 - Feb 2017

As a requirement of the Community and Justice Services Program at Algonquin College I participated in a full-time placement at the Community Employment Resource Centre (CERC).- Greeted clients as they entered the office and explained the services CERC and Employment Ontario provides- Screened clients using intake forms to ensure clients received the proper level of service- Understood the different levels of services available to clients and communicated the benefits of each to new clients- Observed the intake and assessment process and provided feedback to Employment Consultants- Attended job fairs to promote CERC and Employment Ontario services- Built rapport with clients and provided individualized employment support- Supported clients through their job search, including resume building and drafting/editing cover letters- Co-facilitated Networking Skills for Job Search workshop- Supported clients in the Resource Room with resume building, completing online applications, and understanding technology- Gained the skills required to identify client needs and community barriers in order to support accordingly- Attended the Employment Ontario Ottawa Network Awards Ceremony and assisted with set up and take down Show less

Appointment Coordinator

• Mar 2016 - Aug 2016

As the Appointment Coordinator for the dealership's service department I was responsible for the scheduling of all customer appointments, and maintaining a fully scheduled work day for each day of the week. Starting with no automotive experience I quickly learned the ins-and-outs of booking software, dealership products and services, and relevant product recalls. - Handled inbound and outbound phone calls with customers to schedule service appointments - Provided timely, courteous and knowledgeable responses to information requests, screened and transferred calls and prepared correspondences - Acted as a liaison between departments to ensure work was completed on time and to company standards - Addressed client concerns and dealt with conflict in a courteous and professional manner at all times - Responded to over 200 phone calls per day, ensuring customer satisfaction at all times - Screened resumes submitted to company and trained new staff - Created internal documentation to ensure client files were accurate, complete, and up to date - Notified customers of vehicle recalls to ensure that repairs were completed as quickly as possible - Created customer invoices and processed payment for services - Answered customer questions about services performed to ensure comprehension - Completed follow-up calls to customers regarding recent service visit experience - Open and closed work orders for customers using dealership software - Placed orders through the parts department and ensured that parts arrived on time Show less

Administrative Assistant

• May 2015 - Mar 2016

Placement Student

• Sep 2012 - Jan 2013

As part of a Specialist High Skills Major (SHSM) program I completed a co-op placement at the University of Ottawa's Department of Campus Sustainability. My main focus was working in the Free Store which is an on-campus initiate that allows students to receive various materials such as clothing, books, binders, cutlery, etc. for free. The intent of the program is to promote the concept that something we no longer need can be used by someone else rather than be disposed of in the garbage. - Collected donations from community members and students - Weighed donations and recorded data for statistical purposes - Organized donations according to type - Educated students and guests who entered the store about the concept and idea behind the project - Ensured volunteers signed in and recorded their hours, and assigned duties to them as required Show less