Kimberly Nguyen
Quality Improvement Manager at San Fernando Community Health Center- Claim this Profile
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Bio
Credentials
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Google Data Analytics Professional Certificate
Coursera | GoogleDec, 2021- Nov, 2024 -
Mental Health First Aid Certificate
National Council for Mental WellbeingJul, 2022- Nov, 2024
Experience
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San Fernando Community Health Center
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Quality Improvement Manager
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Jan 2023 - Present
Performed new role along with previous job duties. Key accomplishments include: ● Identified and evaluated 20+ opportunities for improvement with collaboration with leadership ● Developed and shaped workflows and templates to standardize data collection and reporting across departments, reducing errors and improving workplace efficiency ● Assisted in grant writing for multiple grants, resulting in more than $200,000 being awarded ● Created and presented key performance indicators and quality measures to leadership ● Facilitated trainings on updated workflows and templates Show less
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Quality Improvement Data Analyst
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Jul 2022 - Dec 2022
● Improved continuity of care for each provider by at least 40% through identification and reconciliation of 2000+ patient charts, care gaps and mapping issues ● Enhanced tracking for remote patient monitoring program for diabetic patients by 85% through Excel VBA, VLOOKUP, data validation, conditional formatting, and sort/filter ● Created easily digestible dashboards and graphs of staff productivity and patient demographics through Excel pivot tables
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Health Career Connection
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Health Equity Scholar
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Jun 2022 - Aug 2022
A highly selective program where students from underrepresented communities conduct research and participate in workshops regarding public health and health equity Through Health Career Connection, I conducted a project with Kaiser Permanente. In this project, my team members and I identified, evaluated, and recommended 6 indicators of health inequity for Kaiser Permanente to focus on through qualitative interviews with 5 high-level employees from multiple organizations and literature review. Show less
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RSVP
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Houston, Texas, United States
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Relief Veterinary Technician
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Mar 2020 - Jul 2020
● Assisted 8-10 understaffed veterinary clinics by grasping ins-and-outs of each clinic quickly ● Supported diagnoses of an estimated number of 30 pets/day with accurate patient history keeping according to clinic’s policies ● Persuaded pet owners to make decisions that improve their pets’ health based on healthcare data ● Assisted 8-10 understaffed veterinary clinics by grasping ins-and-outs of each clinic quickly ● Supported diagnoses of an estimated number of 30 pets/day with accurate patient history keeping according to clinic’s policies ● Persuaded pet owners to make decisions that improve their pets’ health based on healthcare data
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Beechnut Animal Hospital L.L.C.
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United States
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Veterinary Services
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1 - 100 Employee
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Veterinary Technician
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Dec 2017 - Mar 2020
● Improved up to 20 patients’ lives a day in a collaborative care team comprised of 10 technicians and 4 veterinarians ● Prevented deterioration and death of about 5 patients/day during stay through consistent vital checks and maintenance of clean environment ● Conveyed accurate and comprehensible details of treatment estimates and medication usage to pet owners by translating medical jargon ● Improved up to 20 patients’ lives a day in a collaborative care team comprised of 10 technicians and 4 veterinarians ● Prevented deterioration and death of about 5 patients/day during stay through consistent vital checks and maintenance of clean environment ● Conveyed accurate and comprehensible details of treatment estimates and medication usage to pet owners by translating medical jargon
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Texas A&M School of Veterinary Medicine & Biomedical Sciences
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United States
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Higher Education
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100 - 200 Employee
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Student Ambassador
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Aug 2017 - Dec 2019
● Promoted veterinary school and teaching hospital to an estimated number of 150 people which included major stakeholders, students, families, teachers and alumni through enlivened tours and special events, resulting in improved tour outcomes ● Earned little-known part of veterinary school website clicks through strategic blogging ● Improved merchandise sales by collaborating with and garnering feedback from store manager ● Promoted veterinary school and teaching hospital to an estimated number of 150 people which included major stakeholders, students, families, teachers and alumni through enlivened tours and special events, resulting in improved tour outcomes ● Earned little-known part of veterinary school website clicks through strategic blogging ● Improved merchandise sales by collaborating with and garnering feedback from store manager
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Education
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2022 - 2022
Macquarie University
Certificate, Business/Office Automation/Technology/Data Entry -
2021 - 2021
Coursera | Google
Certificate, Data Processing -
2020 - 2021
The University of Edinburgh
Bachelor of Science - BS, Veterinary Medicine -
2016 - 2019
Texas A&M University
Bachelor of Science - BS, Biomedical Sciences, General
Community
