Experience

DTS Connex

• United States
• Financial Services
• 1 - 100 Employee

• Account Lead

  • Nov 2020 - Present

  Westminster, Maryland, United States

• Customer Success Manager

  • Feb 2019 - Nov 2020

  Westminster, MD Responsible for driving customer satisfaction and platform utilization of DTS Connex by providing technical assistance, training, demos, platform evangelism, configuration and customization assistance.



McDaniel College

• United States
• Higher Education
• 400 - 500 Employee

• Director of Digital Communications & Social Media

  • Aug 2011 - Feb 2019

  Westminster, MD Reporting directly to the Vice President for Enrollment Management and is responsible for providing leadership, expertise, strategy, and technical support for the College's website, social media platforms and digital marketing initiatives. Develops and executes strategic digital campaigns to meet the needs of admissions, advancement, and media relations. Serves as a member of the Enrollment Management Leadership Team.

• Chairman of Staff Advisory Board

  • Aug 2012 - Jan 2019

  Westminster, MD Personally selected by the College President and the Vice President for Enrollment Management to help establish the Staff Advisory Board (SAB) to foster a college atmosphere that encourages staff to excel and serves as a voice for non-faculty employees of McDaniel College. The SAB strives to improve the work environment through effective communication, representation for important employee issues, and integration of departmental and divisional concerns for a unified college community.



Carroll Technology & Innovation Council

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Board Of Directors

  • Dec 2013 - Dec 2016

  Westminster, MD Appointed Chairman of the Board in second year and served as Immediate Past-Chairman of the Board in my last year. I also served as Chairman of the Education Committee for several years to organize educational programs for the tech members and local community, as well as co-founder, co-organizer, and emcee of Ignite Carroll.



Mindgrub

• United States
• Software Development
• 100 - 200 Employee

• VP Client Services

  • Dec 2008 - Aug 2011

  Educating clients within the Mindgrub community to new technologies in mobile application development, social media marketing strategies, and best practices in instant information distribution across multiple networks.

• Project Manager

  • Aug 2007 - Dec 2008

  Director of mobile application development and social media strategies. Other roles included software developer, software analyst, and technical writer for a wide range of customers including nationwide brands, state government, and educational institutions.



Gen-One Integration Services

• Software Analyst II

  • Feb 2004 - Aug 2007

  Software developer and analyst for a technology firm with a focus on web solutions, website design, intranets, extranets, portals, content and asset management, and other web applications. We worked with a broad range of customers including Fortune 500 companies, state and federal government, and non-profit organizations.



Proxicom

• Information Technology & Services
• 1 - 100 Employee

• Software Analyst II Consultant

  • Feb 2004 - Aug 2007

  Software analyst and developer for a large Fortune 500 brand website redesign project utilizing the Interwoven content management system.



Bulk Mailing and Associates, Inc.

• Account Manager / Customer Service Representative

  • Oct 2000 - Feb 2004



Williams Communications

• Telecommunications
• 1 - 100 Employee

• Collections Analyst II

  • Aug 1999 - Oct 2000

  Columbia, MD Debt collections, Reconciliation, Reporting, Data analysis, Customer service