Software Manager

• Jan 2021 - Present

Head Of Customer Experience

• Sep 2014 - Jan 2021

As Head - Customer Experience, Miraj plays a key role in:  Co-leading the organization's agile transformation  Aligning processes and improvements, collaborate with other managers in the organization as a part of Global Program Office. As a part of local core leadership and management team, worked closely together with HR department to improve process/policies and day to day operations support. As Customer Experience Lead, he focused on improving product experience with… Show more As Head - Customer Experience, Miraj plays a key role in:  Co-leading the organization's agile transformation  Aligning processes and improvements, collaborate with other managers in the organization as a part of Global Program Office. As a part of local core leadership and management team, worked closely together with HR department to improve process/policies and day to day operations support. As Customer Experience Lead, he focused on improving product experience with UI/UX, support documentations and marketing collaterals. He played a crucial role in introducing Peacock - design system to bring consistency in design & experience across all the products. As Business Analyst Lead, he created, implemented and enforced processes for gathering requirements and documentation that drive valuable solutions for customers. As Product Owner & Scrum Master, he managed entire product life-cycle - from building concept note to release the product and customer/user support. And also, prioritized the backlog according to business value and stakeholder input

Senior Business Analyst

• Jun 2010 - Aug 2014

Miraj joined as a Software Developer gradually rose to a Team Leader and later as Business Analyst. He was successful in developing an enterprise application framework from scratch using technologies such as VB.NET & C#, MEF, EF, SQL and patterns such as a MVVM, DI, IoC. He assumed the responsibilities of:  Monitoring & reviewing product developments to match requirements, UI design and guidelines  Performing functional validation & testing  Performing UAT together with customers on… Show more Miraj joined as a Software Developer gradually rose to a Team Leader and later as Business Analyst. He was successful in developing an enterprise application framework from scratch using technologies such as VB.NET & C#, MEF, EF, SQL and patterns such as a MVVM, DI, IoC. He assumed the responsibilities of:  Monitoring & reviewing product developments to match requirements, UI design and guidelines  Performing functional validation & testing  Performing UAT together with customers on staging environment to get the feedback  Post release training & support Show less Miraj joined as a Software Developer gradually rose to a Team Leader and later as Business Analyst. He was successful in developing an enterprise application framework from scratch using technologies such as VB.NET & C#, MEF, EF, SQL and patterns such as a MVVM, DI, IoC. He assumed the responsibilities of:  Monitoring & reviewing product developments to match requirements, UI design and guidelines  Performing functional validation & testing  Performing UAT together with customers on… Show more Miraj joined as a Software Developer gradually rose to a Team Leader and later as Business Analyst. He was successful in developing an enterprise application framework from scratch using technologies such as VB.NET & C#, MEF, EF, SQL and patterns such as a MVVM, DI, IoC. He assumed the responsibilities of:  Monitoring & reviewing product developments to match requirements, UI design and guidelines  Performing functional validation & testing  Performing UAT together with customers on staging environment to get the feedback  Post release training & support Show less

Graduate Engineering Trainee

• Jan 2010 - Jun 2010